- Handle all customer contacts (phone, email & live chat), following the Customer Service guidelines & procedures in a timely manner as per the defined SLAs (service level agreements).
- Proactively remaining current with internal customer service Standard Operating Procedures (SOPs)
- Investigating fraudulent player behavior, taking appropriate actions as per the SOP such as monitoring transactions & customer records via internal and external fraud prevention systems.
- Communicating through Customer Relationship Management and incident tools.
- Provide Know Your Customer and document verification services to customers.
- Additional tasks may be required including updating & creating SOPs, investigating patron complaints, and outbound campaigns.
- Show a commitment to ensuring responsible gaming.
- Use both internal and external systems to access player personal data, including transaction history, payment details/history, responsible gaming limits, exclusion status, physical location during play, and identity verification to help resolve player queries and problems. Systems include but are not limited to OPS, THOR, GeoComply, and various payment processing back offices.
- 1-2 years of experience in a Customer Service position, preferably in a 24/7 Call Center environment.
- High School diploma (or equivalent)
- Must be organized and detail oriented with a strong focus on providing superior Customer Service.
- Excellent written and verbal communication skills, capable of explaining technical issues in a comprehensive manner
- Strong time management skills that enable you to perform and deliver results with high work volumes.
- A flexible team player who is willing to do ad-hoc tasks, quickly shift work priorities, and take on additional tasks as needed.
- Enthusiastic and positive attitude, with a strong desire to learn all aspects of the business.
- Must be able and willing to operate in a 24/7, shift work environment. Nice to Haves
- Previous experience in the Online Gaming industry
- Any technical certification or secondary education
- Experience in a 24/7 call center
-
Customer Service Reps
4 days ago
RemX The Workforce Experts Alpharetta, United StatesJob Description · Job DescriptionRemX is looking for Customer Service Representatives for our client in Alpharetta, GA. They'll be responsible for handling a variety of calls while maintaining a positive empathetic environment. · Title: Customer Service Representative · Employmen ...
-
Guest Services Rep Part
2 weeks ago
Extended Stay Alpharetta, United StatesExtended Stay Rock Mill Rd. [Front Desk Clerk] As a Guest Services Rep at Extended Stay, you'll: Assist guests at all times and respond to guest requests with diligent follow through; Assist and provide reasonable accommodations in response to guest requests; Process reservations ...
-
Rep Customer Service I req80928
1 week ago
Quest Diagnostics Incorporated Alpharetta, United StatesLocation: · Location: · Rep Customer Service I req80928 in Alpharetta, GA at Quest Diagnostics **Location:** · 11780 Northfall Lane **Experience:** · Not Specified **Job Description** · Rep Customer Service I - Alpharetta, GA - Monday-Friday · Questions and Answers. In Clie ...
-
Planet Fitness Sandy, United States Part time· Position: Member Services Rep - Part Time - Weekend/Afternoon · We are searching for a motivated Member Services Representative to join our team As a member of our staff, you will be responsible for providing a superior level of customer service to Planet Fitness members, pros ...
-
Angela Krause Ford Alpharetta, United StatesWe are currently seeking a highly organized and customer-oriented individual to join our team as a Service Department Admin at Angela Krause Ford in Alpharetta. · **Schedule**:Monday - Friday 7am-4pm · **Benefits**: · - Medical, Dental, Vision, Life & Disability · - Prescription ...
-
Territory Sales Manager
6 days ago
Mahan's Thermal Products, Inc. Georgia, United StatesJoin Mahan's Thermal Products where you will unlock a clear financial growth path by growing the southern Georgia territory. This remote role offers unparalleled flexibility with freedom and autonomy over your schedule while shaping your own success story. · Job Description of O ...
-
sales and service specialist
2 weeks ago
Hertz , GA, United StatesHertz - JobID: 24758 [Sales Agent / Sales Rep / Salesperson] As a Sales and Service Specialist at Hertz, you'll: Maximize revenue opportunities by actively offering products and services and overcoming customer objections; Provide world class customer services and sales support; ...
-
sales and service specialist
2 weeks ago
Hertz , GA, United StatesHertz - JobID: 24755 [Sales Agent / Sales Rep / Salesperson] As a Sales and Service Specialist at Hertz, you'll: Maximize revenue opportunities by actively offering products and services and overcoming customer objections; Provide world class customer services and sales support; ...
-
sales and service specialist
2 weeks ago
Hertz , GA, United StatesHertz - JobID: 24760 [Sales Agent / Sales Rep / Salesperson] As a Sales and Service Specialist at Hertz, you'll: Maximize revenue opportunities by actively offering products and services and overcoming customer objections; Provide world class customer services and sales support; ...
-
high end gutter sales
2 weeks ago
The Brothers That Just Do Gutters , GA, United StatesThe Brothers That Just Do Gutters - JobID: [Sales Agent / Sales Rep / Salesperson] As a Gutter Sales Associate at The Brothers That Just Do Gutters, you'll: Provide product differentiation to customer throughout selling process; Effectively sell the company services to the custom ...
-
sales rep
2 weeks ago
Jim Ellis Automotive Group , GA, United StatesJim Ellis Automotive Group - JobID: [Sales Agent / Sales Rep / Salesperson] As a Sales Representative at Jim Ellis Automotive Group, you'll: Discuss sale closure in a clear, concise, and highly ethical fashion; Help customer with vehicle selection and promote model options and fe ...
-
sales rep
2 weeks ago
The Brothers That Just Do Gutters , GA, United StatesThe Brothers That Just Do Gutters - JobID: [Sales Agent / Sales Rep / Salesperson] As a Sales Representative at The Brothers That Just Do Gutters, you'll: Provide product differentiation to customer throughout selling process; Effectively sell the company services to the customer ...
-
sales rep
2 weeks ago
Jim Ellis Automotive Group , GA, United StatesJim Ellis Automotive Group - JobID: [Sales Agent / Sales Rep / Salesperson] As a Sales Representative at Jim Ellis Automotive Group, you'll: Discuss sale closure in a clear, concise, and highly ethical fashion; Help customer with vehicle selection and promote model options and fe ...
-
Termite Inspection Specialist
4 days ago
Arrow Exterminators Alpharetta, United StatesAre you ready to elevate your career to new heights? Join us as a full-time Termite Inspection Specialist - Pest Control Inside Sales Rep and immerse yourself in a world of opportunity, innovation, and unparalleled growth. At Arrow Exterminators in Milton GA, we're not just a com ...
-
sales rep
2 weeks ago
Jim Ellis Automotive Group , GA, United StatesJim Ellis Automotive Group - JobID: [Sales Agent / Sales Rep / Salesperson] As a Sales Representative at Jim Ellis Automotive Group, you'll: Discuss sale closure in a clear, concise, and highly ethical fashion; Help customer with vehicle selection and promote model options and fe ...
-
patient access representative
6 days ago
Emory , GA, United StatesPatient Access Rep II · The representative will ensure patient insurance verification is accomplished and all requirements are met. · A Patient Access Rep II prioritizes work for optimal reimbursement and to avoid financial risk to both patient and hospital. Ensures all insuranc ...
-
sales rep
2 weeks ago
Jim Ellis Automotive Group , GA, United StatesJim Ellis Automotive Group - JobID: [Sales Agent / Sales Rep / Salesperson] As a Sales Representative at Jim Ellis Automotive Group, you'll: Discuss sale closure in a clear, concise, and highly ethical fashion; Help customer with vehicle selection and promote model options and fe ...
-
sales rep
2 weeks ago
Jim Ellis Automotive Group , GA, United StatesJim Ellis Automotive Group - JobID: [Sales Agent / Sales Rep / Salesperson] As a Sales Representative at Jim Ellis Automotive Group, you'll: Discuss sale closure in a clear, concise, and highly ethical fashion; Help customer with vehicle selection and promote model options and fe ...
-
Field Services Engineer
1 week ago
ANDRITZ Alpharetta, United StatesJob Overview · The employee in this role performs field service jobs (technical supervision for work crews, equipment inspections, equipment installations, in-field repairs) with the goals of proper execution and customer satisfaction. The role will have the primary responsibilit ...
-
temp to hire
1 week ago
Randstad North America, Inc. Alpharetta, United StatesGREAT OPPORTUNITY FOR 4 YEAR DEGREE COLLEGE GRADS CALL CENTER CUSTOMER SERVICE REPS NEEDED FORTUNE 100 FINANCE COMPANY CORPORATE LOCATION NEAR THE AVALON IN ALPHARETTA TRAINING BEGINS - May 29th MUST HAVE A MINIMUM OF A 4 YR. DEGREE - $21.00 [ " · . Call Center, Technology, Staff ...
Customer Service Rep II - Alpharetta, United States - Scientific Games
1 week ago
Description
Maintains direct contact with customers before and/or after the sale, via telephone, email, chat or through other social media platforms. Supports sales team by developing and maintaining positive customer relations (CRM) with clients/customers, which can substantially affect service and/or product revenue(s). Works with various departments to meet maintenance services sales goals. Works with customers and/or distributors to receive accurate account of equipment failures and provides reports to management. Focus of work may be in pre-sale or post-sales or both.
Job Functions:
Qualifications
Education
Must have a high school diploma or equivalency.
Years of Related Experience
Years of experience < 1 year
Physical Requirements
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the employee is regularly required to sit, stand, walk, bend, use hands, operate a computer, and have specific vision abilities to include close and distance vision, and ability to adjust focus working with computer and business equipment.
Work Conditions
Scientific Games, LLC and its affiliates (collectively, "SG") are engaged in highly regulated gaming and lottery businesses. As a result, certain SG employees may, among other things, be required to obtain a gaming or other license(s), undergo background investigations or security checks, or meet certain standards dictated by law, regulation or contracts. In order to ensure SG complies with its regulatory and contractual commitments, as a condition to hiring and continuing to employ its employees, SG requires all of its employees to meet those requirements that are necessary to fulfill their individual roles. As a prerequisite to employment with SG (to the extent permitted by law), you shall be asked to consent to SG conducting a due diligence/background investigation on you.
This job description should not be interpreted as all-inclusive; it is intended to identify major responsibilities and requirements of the job. The employee in this position may be requested to perform other job-related tasks and responsibilities than those stated above.
