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Animal Care Associate
6 days ago
Charles River Laboratories Kingston, United StatesAs an **Animal Care Associate **for our production site in **Stone Ridge, NY, **you will be responsible for the well-being of our research animals. Your contribution will ensure the health of our animals, as well as impact the lives of patients across the world. · - This is a tem ...
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Patient Care Associate
12 hours ago
Planned Parenthood of Greater New York Poughkeepsie, United StatesPlanned Parenthood of Greater New York is seeking a Patient Care Associate to join our Clinical Services team for a full-time 37.5 hour work week. This position will be based at our Poughkeepsie, NY health center and will also travel to Newburgh. Occasional travel will be require ...
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Patient Care Associate
4 hours ago
Planned Parenthood of Greater New York Poughkeepsie, United StatesPlanned Parenthood of Greater New York is seeking a Patient Care Associate to join our Clinical Services team for a full-time 37.5 hour work week. This position will be based at our Poughkeepsie, NY health center and will also travel to Newburgh. Occasional travel will be require ...
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Axe Master/game Master
6 days ago
All in Adventures Poughkeepsie, United States**MYSTERY ROOM ASSOCIATE/AXE MASTER** · When people ask us what we do as a company, we simply reply by saying "we connect people through shared, interactive fun". · **WHEN YOU BECOME ONE OF OUR ASSOCIATES, YOU**: · - Display Outstanding Customer Care · - Show Great Attention to D ...
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Registered Nurse
4 days ago
Nuvance Health Poughkeepsie, United StatesNuvance Health has a network of convenient hospital and outpatient locations — Danbury Hospital, New Milford Hospital, Norwalk Hospital and Sharon Hospital in Connecticut, and Northern Dutchess Hospital, Putnam Hospital Center and Vassar Brothers Medical Center in New York — plus ...
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Dermatology Nurse Practitioner
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The MedServ Group Dutchess County, NY, United States**Dermatology Nurse Practitioner · - Part Time (2-4 Visits Monthly)** · - The Medserv Group · - $ $65.00 per hour**Our sister company The Specialty Care Group** is a rapidly growing medical practice that provides residents in **Skilled Nursing Facilities** with top-of-the-line ca ...
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Patient Access Liaison
1 day ago
Nuvance Health Poughkeepsie, United States Full timeNuvance Health has a network of convenient hospital and outpatient locations — Danbury Hospital, New Milford Hospital, Norwalk Hospital and Sharon Hospital in Connecticut, and Northern Dutchess Hospital, Putnam Hospital Center and Vassar Brothers Medical Center in New York — plus ...
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Patient Access Liaison
5 days ago
Nuvance Health Poughkeepsie, United States Full timeNuvance Health has a network of convenient hospital and outpatient locations — Danbury Hospital, New Milford Hospital, Norwalk Hospital and Sharon Hospital in Connecticut, and Northern Dutchess Hospital, Putnam Hospital Center and Vassar Brothers Medical Center in New York — plus ...
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Office Assistant
1 day ago
Premier Medical Group of the Hudson Valley Poughkeepsie, United States***: · The Office Assistant is responsible for retrieving medical secretary voice messages and returning calls, scheduling appointments, directing calls to appropriate staff, setting up new patients, this includes new consults which consist of entering all patient demographic inf ...
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Registration Rep
1 day ago
MidHudson Regional Hospital Poughkeepsie, United States**Job Details**: · Responsible for timely and accurate Patient Registration for Emergency Room and outpatients. Operatesswitchboard and associated communications systems. Performs Cashier functions to include processing patient valuables during non-business hours. Weekend and Hol ...
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Registration Rep
6 days ago
MidHudson Regional Hospital Poughkeepsie, United States**Job Details**: · Responsible for timely and accurate Patient Registration for Emergency Room and outpatients. Operates Switchboard and associated communications systems. Performs Cashier functions to include processing patient valuables during non-business hours. Weekend and Ho ...
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Talent Acquisition Partner
4 days ago
Nuvance Health Poughkeepsie, United StatesNuvance Health has a network of convenient hospital and outpatient locations — Danbury Hospital, New Milford Hospital, Norwalk Hospital and Sharon Hospital in Connecticut, and Northern Dutchess Hospital, Putnam Hospital Center and Vassar Brothers Medical Center in New York — plus ...
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Medical Assistant/receptionist
6 days ago
Premier Medical Group of the Hudson Valley Poughkeepsie, United States**JOB TITLE: Medical Assistant/Receptionist** · **DEPARTMENT: Cardiology** · **JOB STATUS: Full-Time; Non-Exempt** · **REPORTS TO: Practice Director** · **JOB SUMMARY** · The Medical Assistant/Receptionist is responsible for providing and maintaining accurate and complete patient ...
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Help Desk Specialist I
5 days ago
Hudson Valley Credit Union Poughkeepsie, United StatesOverview: · Hudson Valley Credit Union is currently recruiting for the position of Help Desk Specialist I. Primary Function: provide first-line support for HVCU staff with network, system, and desktop issues. Diagnose, troubleshoot, and log problems. Resolve, track and follow up ...
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Administrative Supervisor
6 days ago
Premier Medical Group of the Hudson Valley Poughkeepsie, United States**JOB TITLE**: Administrative Supervisor · **DEPARTMENT/DIVISION**: All · **JOB STATUS**: Full-time/ Exempt · **REPORTS TO**: Practice Manager · ***: · The Administrative Supervisor will be responsible for the overall flow of daily office operations as well as coordinating the da ...
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Patient Care Associate
1 day ago
Planned Parenthood of Greater New York Newburgh, United StatesPlanned Parenthood of Greater New York is seeking a Patient Care Associate to join our Clinical Services team for a full-time 37.5 hour work week. This position will be based at our Newburgh, NY health center and will also travel to Poughkeepsie. Occasional travel will be require ...
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Animal Care Associate
4 hours ago
Charles River Laboratories Kingston, United StatesAnimal Care Associate - EG · Req ID #: 222981 · Location: · Kingston, NY, US, 12401 · For 75 years, Charles River employees have worked together to assist in the discovery, development and safe manufacture of new drug therapies. When you join our family, you will have a significa ...
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Animal Care Associate
2 weeks ago
Charles River Laboratories, Inc. Kingston, United StatesFor 75 years, Charles River employees have worked together to assist in the discovery, development and safe manufacture of new drug therapies. When you join our family, you will have a significant impact on the health and well-being of people across the globe. Whether your backgr ...
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Animal Care Associate
2 days ago
Charles River Laboratories, Inc. Kingston, United States Full timeFor 75 years, Charles River employees have worked together to assist in the discovery, development and safe manufacture of new drug therapies. When you join our family, you will have a significant impact on the health and well-being of people across the globe. Whether your backgr ...
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Animal Care Support Associate
3 weeks ago
Charles River Laboratories, Inc. Kingston, United StatesFor 75 years, Charles River employees have worked together to assist in the discovery, development and safe manufacture of new drug therapies. When you join our family, you will have a significant impact on the health and well-being of people across the globe. Whether your backgr ...
Customer Care Associate - Poughkeepsie, United States - Fidelis Care
Description
**Customer Care Associate**
Category Administrative & Operations support Location Poughkeepsie, New York, US Full-time Job Id Fidelis Care JOB DESCRIPTION You could be the one who changes everything for our 25 million members. Centene is transforming the health of our communities, one person at a time. As a diversified, multi-national organization, youll have access to competitive benefits including a fresh perspective on workplace flexibility.
****Position Purpose:****
The Customer Care Associate (CCA) is responsible for assisting members and clients at an assigned Fidelis Care office location. The CCA must meet daily performance standards and customer service standards in order to achieve the highest level of membership satisfaction. The CCA assists, educates and resolves client and member inquiries by providing information about Fidelis Care products, services as well as policies and procedures. The positon is responsible for enrolling prospective members and renewing Fidelis Care members coverage while maintaining the highest compliance standards in accordance with all regulatory, audit and corporate policies.
To assist members and clients by meeting or exceeding key performance metrics, which consists of logging every interaction into Salesforce including but not limited to the completion of applications and calls. Documentation in Facets and other systems as required. Comply with all NYSOH Marketing Guidelines and all Fidelis and Centene trainings within required timeframes. Consistently meet quality standards for calls, client meetings and application submission and documentation. Meet monthly quality standards of as reflected in the Salesforce Hit Rate and Supervisor in-person audits. Ensure Receipts are complete and attached to application in Salesforce.
Clarify the customer's complaint; determine the cause of the problem; select and explain the best solution to solve the problem (if unable to handle directly, provide accurate guidance to correct department) and expedite correction or adjustment; follow up to ensure resolution.
Develop and maintain relationships with existing members by providing guidance and assistance throughout the year. Demonstrate passion for members by identifying unfulfilled needs and providing necessary education and assistance to promote the value and benefits offered by Fidelis Care. Modify delivery skills accordingly to overcome objections and retain members. Identify solutions to issues and concerns. To include, payment Inquiries, ID requests, PCP changes, renewal and benefit inquires as they present at the office or other assigned sites.
Job performance requires fulfilling other incidental or related duties as assigned, assisting and training others, tabling at community based office, provider offices and events as needed to include nights and weekends. Performing duties of higher rated positions from time to time for developmental purposes.
Our Comprehensive Benefits Package:
Flexible work solutions including remote options, hybrid work schedules and dress flexibility
Competitive pay
Paid Time Off including paid holidays
Health insurance coverage for you and dependents
401(k) and stock purchase plans
Tuition reimbursement and best-in-class training and development
****Education/Experience:****
High School Diploma or Equivalent Required, Associates Degree or Bachelors Degree Preferred
****License/Certification:****
Ability to undergo rigorous internal training and have complete command of the sales process, Fidelis Care products, competitive environment in their region and successfully pass a test (with a minimum 85% score) with no more than 2 attempts, which will indicate the applicants level of proficiency in these areas.
For Fidelis Care plan only: bilingual (Chinese Mandarin and Chinese Cantonese) is preferred
*Centene is an equal opportunity employer that is committed to diversity, and values the ways in which we are different. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, or other characteristic protected by applicable law.*
Category Customer Care Location Michigan, Michigan, US Category Clinical & Care Management Location Charlotte, North Carolina, US Category Customer Care Location Long Island City, New York, US Category Customer Care
