Jobs
>
Customer Service Representative
>
Grand Rapids

    Customer Service Representative - Kent, United States - Cesar Ramos - State Farm Agent

    Cesar Ramos - State Farm Agent
    Cesar Ramos - State Farm Agent Kent, United States

    4 weeks ago

    Default job background
    Description

    Job Description

    Job DescriptionPosition Overview: We are seeking a highly motivated and dedicated individual to join our team as a Customer Service Representative. As a Customer Service Representative, your primary focus will be to support the agency and sales team to increase revenue and promote agency growth. You will play a crucial role in ensuring exceptional customer service experiences while actively contributing to revenue generation and overall agency success. The ideal candidate for this position is driven, disciplined, possesses an outgoing personality, and understands the importance of customer service in driving sales and agency growth.

    Responsibilities:
    • Provide outstanding customer service by promptly and accurately handling customer inquiries, concerns, and complaints.
    • Develop a thorough understanding of State Farm Insurance products, policies, and procedures to effectively assist customers and address their needs.
    • Collaborate closely with the sales team to identify cross-selling and upselling opportunities, actively promoting agency growth and revenue generation.
    • Assist customers in assessing their insurance needs and recommend appropriate coverage options to drive sales and revenue growth.
    • Process policy changes, endorsements, and claims promptly and efficiently, ensuring revenue opportunities are maximized.
    • Stay up-to-date with industry trends, regulations, and changes to insurance products and services to effectively address customer needs and identify sales opportunities.
    • Maintain accurate customer records and policy documentation to support sales and retention efforts.
    • Build and maintain strong relationships with existing clients, providing ongoing support and exceptional service to drive customer loyalty and referral business.
    • Assist in prospecting and generating new leads through various channels, including referrals, networking, and community involvement, with a focus on driving sales growth.
    • Collaborate with other departments within the agency to streamline processes and improve overall efficiency, with a focus on enhancing sales effectiveness.
    • Stay informed about competitive offerings and market trends to provide insights and recommendations for improving sales strategies and driving revenue growth.
    • Handle complex customer inquiries or issues, ensuring a sales-oriented approach is maintained while delivering exceptional service.
    • Continuously seek opportunities for personal and professional growth through training and development, with a focus on enhancing sales skills and knowledge.
    • Contribute to a positive team culture and actively support the agency's goals and objectives.
    As an Agent Team Member, you will receive...
    • Hourly pay plus commission/bonus
    • Health benefits
    • Paid time off (vacation and personal/sick days)
    • Flexible hours
    • Growth potential/Opportunity for advancement within my agency
    • Hiring Bonus up to $800
    Qualifications:
    • Previous experience in customer service, preferably in the insurance industry.
    • Excellent interpersonal and communication skills, with the ability to connect with customers and build rapport while actively promoting sales and revenue growth.
    • Highly motivated and driven to achieve sales targets and customer satisfaction goals.
    • Strong organizational and time management abilities, with the capacity to prioritize tasks effectively.
    • Detail-oriented and meticulous in maintaining accurate customer records and policy documentation.
    • Ability to adapt and thrive in a fast-paced, dynamic work environment.
    • Proficient in using technology and computer systems, including insurance quoting software and customer relationship management (CRM) tools.
    • Demonstrated ability to handle customer inquiries and resolve issues effectively while maintaining a sales-oriented approach.
    • Knowledge of insurance products and services, or the ability to quickly learn about insurance products to actively promote sales and revenue growth.
    • Strong problem-solving skills and the ability to handle customer complaints and conflicts effectively while maintaining a focus on revenue generation.
    • Professionalism, integrity, and ethical behavior in all interactions.
    If you are a self-motivated and disciplined individual with an outgoing personality, we invite you to join our team as a Customer Service Representative focused on revenue growth and agency support. As a valued member, you will have the opportunity to make a positive impact on the lives of our customers while actively contributing to the success and growth of our agency. Apply now to become a part of our success story and provide exceptional customer service while supporting sales, revenue generation, and agency growth

    This position is with a State Farm independent contractor agent, not with State Farm Insurance Companies. Employees of State Farm agents must be able to successfully complete any applicable licensing requirements and training programs. State Farm agents are independent contractors who hire their own employees. State Farm agents employees are not employees of State Farm.
  • Insight Global

    Customer Service Representative

    4 days ago

    Insight Global Kent, United States

    Role Overview: · As a Customer Service Representative, you play a crucial role in ensuring exceptional service delivery. You'll collaborate with customers, business partners, and drivers to meet our commitments and create positive experiences throughout the customer journey. · Pa ...

  • Planet Fitness

    Member Services Representative

    1 week ago

    Planet Fitness Grand Rapids, United States Part time

    Job Summary · JP Management Services, LLC is a multi-location Planet Fitness franchisee with nine locations in west Michigan. The culture of JP Management Services, LLC, integrates our core values of Positive Team Environment, Integrity, Excellence, Passion, and Having Fun. We ...

  • Cascade Federal Credit Union

    Member Service Representative

    2 days ago

    Cascade Federal Credit Union Kent, United States

    Company Description · Cascade Federal Credit Union is a not-for-profit financial institution located in Kent, WA. As a not-for-profit organization, our members benefit from higher investment yields, lower loan rates, and inexpensive financial services. We provide various services ...

  • Duravent Group

    Customer Service Representative

    1 week ago

    Duravent Group Grand Rapids, United States

    Who We Are: · The Duravent Group is a recognized global technology leader in the HVAC industry, first-to-market with innovations in venting systems. Founded in 1956, our $500 million + company is headquartered in Detroit, Michigan, and has 15 locations across Canada, Mexico and t ...

  • Insight Global

    Customer Service Representative

    1 week ago

    Insight Global Kent, United States

    A client in Kent, WA is looking for a Customer Service Rep to work with customers, business partners and drivers to make sure the team is delivering on excellent customer service. · Handle a high volume of phone calls, exceeding 20+ daily, ensuring timely and professional respon ...

  • Cenveo

    Customer Service Representative

    2 weeks ago

    Cenveo Kent, United States

    Cenveo, a world leader in the management and distribution of print and related offerings, we are seeking a Customer Service Account Representative with print knowledge preferred for the Kent, WA location. The ideal candidate will have a minimum of 3- Customer Service Representati ...

  • ACG Seattle

    Client Service Representative

    12 minutes ago

    ACG Seattle Kent, United States

    We uphold the timeless principle that the customer always comes first, especially in the dynamic hospitality industry. Our dedicated Client Service Representatives play a vital role in serving local communities by offering a diverse range of products and services from our esteeme ...

  • Quanex Building Products

    Customer Service Representative

    3 weeks ago

    Quanex Building Products Kent, United States

    Communicate with customers, national and regional sales managers, and manufacturer's representatives by phone and/or email concerning orders, quotes, returns, shipments, and products. Promptly and accurately process customer orders on the same day th Customer Service Representati ...

  • Patterson Companies

    Customer Service Representative

    2 weeks ago

    Patterson Companies Grand Rapids, United States

    **Customer Service Representative** · **Primary Location** Farmington Hills, Michigan **Additional Location(s)** Grand Rapids, Michigan **Job ID** R100154 ****Job Summary**** · Patterson Dental is seeking a Customer Service Representative to join our team Our representatives ar ...

  • ACG Seattle

    Client Service Representative

    1 week ago

    ACG Seattle Kent, United States

    We uphold the timeless principle that the customer always comes first, especially in the dynamic hospitality industry. Our dedicated Client Service Representatives play a vital role in serving local communities by offering a diverse range of products and services from our esteeme ...

  • Lake Michigan Credit Union

    Card Service Representative

    1 day ago

    Lake Michigan Credit Union Grand Rapids, United States

    Title: Card Service Representative. Primary Location: Grand Rapids. Employee Status: full-time hourly. Estimated Hours/ Week: 38 Remote: No What Youll Get: (note varied offerings based on role and hours) Weekly Pay Comprehensive Health & Wellness pa Representative, Service, Retai ...

  • Culligan Kaat's Water Conditioning

    Customer Service Representative

    2 weeks ago

    Culligan Kaat's Water Conditioning Grand Rapids, United States

    Culligan Kaat's Water Conditioning · Grand Rapids, MI · PART-TIME CUSTOMER SERVICE REPRESENTATIVE · Culligan is an industry leader in water treatment that is currently looking for an experienced part-time Customer Service Representative for our Grand Rapids, MI office location. ...

  • Spectrum Health System

    Patient Services Representative

    3 days ago

    Spectrum Health System Grand Rapids, United States

    Provides clerical support using standard work to assist in the delivery of quality health care services. Essential Functions. Serves as a concierge - greets and communicates with patients or visitors. Performs clerical functions, including, but no Patient Services, Representative ...

  • Skytron

    Customer Service Representative

    1 week ago

    Skytron Grand Rapids, United States

    Join a team that improves patient outcomes, through innovative and flexible solutions to the acute care market When you work for Skytron, you get so much more than a job, including: · Hybrid work arrangement · Comprehensive benefits package, beginning day one · Annual Pool Bon ...

  • Planet Fitness - JP Mgmt

    Member Services Representative

    2 days ago

    Planet Fitness - JP Mgmt Grand Rapids, United States

    Job Description · Job DescriptionJob Summary · JP Management Services, LLC is a multi-location Planet Fitness franchisee with nine locations in west Michigan. The culture of JP Management Services, LLC, integrates our core values of Positive Team Environment, Integrity, Excellen ...

  • Skytron LLC

    Customer Service Representative

    2 days ago

    Skytron LLC Grand Rapids, United States

    Job Description · Job DescriptionJoin a team that improves patient outcomes, through innovative and flexible solutions to the acute care market When you work for Skytron, you get so much more than a job, including: · Hybrid work arrangement · Comprehensive benefits package, begi ...

  • Kawasaki Heavy Industries

    Customer Service Representative

    2 weeks ago

    Kawasaki Heavy Industries Grand Rapids, United States

    ** Customer Service Representative** · **Job Category****:** Engine **Requisition Number****:** CUSTO01632 Showing 1 location **Job Details** · **Description** · A Customer Service Representative is responsible for providing dealer support for Kawasaki parts and accessories an ...

  • Lacks Enterprises

    Customer Service Representative

    2 weeks ago

    Lacks Enterprises Grand Rapids, United States

    Plastic Plate, LLC, A division of Lacks Enterprises, Inc. is seeking a Customer Service Representative on 3rd shift · Responsibilities include: · Communicating with customers on product orders · Entering customer order data into the ERP system · Handling emergency orders · T ...

  • Adabible

    Customer Service Representative

    2 weeks ago

    Adabible Grand Rapids, United States

    **Customer Service Representative** · **Sameday Delivery Inc** · **Job Description** · **Administrative / Office Management / Clerical - Full-time** · For over twenty-five years our team of employees have been serving our broad, loyal customer base and exceeding their expecta ...

  • CoWorx Staffing

    Customer Service Representative

    2 weeks ago

    CoWorx Staffing Kent, United States

    CoWorx has partnered with a nationwide logistics company in Kent, WA who is looking to add Customer Service Representatives to their team As a Customer Service Representative, you will ensure that we deliver on our promise of outstanding service. You'll work with customers, busin ...