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Lalande-de-Pomerol

    Front Desk Staff - Miami, United States - Crew Life at Sea

    Crew Life at Sea
    Crew Life at Sea Miami, United States

    3 weeks ago

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    Description

    Job Description:


    Key Responsibilities:

    • Greet guests in a friendly and professional manner, providing a positive first impression
      onboard the cruise ship
    • Check guests in and out, ensuring all necessary documentation is completed accurately and efficiently
    • Handle guest inquiries and requests promptly and courteously, providing information and assistance as needed
    • Maintain a clean and organized front desk area, ensuring all supplies are stocked and equipment is functioning properly
    • Collaborate with other departments to ensure a seamless guest experience
    • Handle cash and credit card transactions accurately and in accordance with company policies
    • Maintain knowledge of ship activities, services, and amenities to assist guests with their needs
    • Follow all safety and security procedures to ensure the safety of guests and crew members
    • Perform other duties as assigned by the Front Desk Manager

    Requirements:

    • High school diploma or equivalent
    • Previous experience in a customer service or hospitality role preferred
    • Strong communication and interpersonal skills
    • Ability to remain calm and professional in highpressure situations
    • Excellent organizational and multitasking abilities
    • Proficient in Microsoft Office and reservation systems
    • Must be able to work a flexible schedule, including evenings, weekends, and holidays
    • Must be able to pass a background check and obtain necessary travel documents

    Working Place:

    Miami, FL, United States

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