Client Assistance Specialist - Rockville, United States - Montgomery County Government

Montgomery County Government
Montgomery County Government
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Rockville, United States

1 day ago

Mark Lane

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Mark Lane

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Description

Montgomery County is located adjacent to Washington, DC and, with over one million residents, is the most populous County in the State of Maryland.

The County is also the most diverse County in the State and ranks among the top ten most diverse Counties in the nation.

Montgomery County contains many major U.S. government offices, scientific research and learning centers, and business campuses.


The Department of Health and Human Services (HHS) is responsible for delivery of the County's public health and human services that serves the needs of our community's most vulnerable children, adults and seniors.

The Department provides services through more than 120 programs at more than 20 locations. With 2,000 employees, the Department of Health and Human Services is the largest County Department.


As a Department, we believe health and wellness of the county can only be achieved by ensuring that every resident has fair opportunities to reach their fullest potential.

This means access to quality housing, transportation, education, employment, health care, human services, safe neighborhoods and healthy food. HHS' provides critical services for residents who face a variety of obstacles in achieving their full potential. HHS plays an essential role in building a healthy and strong community.


About the Position:

This position is located in the Department's Behavioral Health and Crisis Services, Trauma Services Unit.

The Trauma Services Unit is comprised of two programs:

The Abused Persons Program (APP) for partner violence and The Victim Assistance and Sexual Assault Program (VASAP) for sexual assaults and general/violent crimes, including services to surviving family members of homicide and tragic/traumatic deaths.

Trauma Services provides comprehensive, individualized and culturally appropriate clinical and victim assistance services to domestic violence victims and offenders, sexual assault victims, and victims of general crime of all ages.

All victims may be assessed and receive counseling, victim advocacy, and psychiatric care, as well as a variety of specialty services geared to their particular need.

Programming for domestic violence, sexual violence, and human trafficking victims also includes information and referral, lethality assessments, crisis intervention, safety planning, and placement in emergency shelters.

Programs for victims of sexual assault include outreach through support to rape and sexual assault victims at hospitals and police stations, where they provide information, referrals, crisis intervention, and linkage to counseling.


The Client Assistance Specialist will:


  • Provide court accompaniment for crime victims and/or families to trails and other court related procedures.
  • Provide legal options, relief and referral to crime victims in crisis.
  • Collaborate with the State's Attorney's Office, County's Family Justice Center and Montgomery County Police Department staff to support victims of crime.
  • Process and liaison with Maryland and other State Criminal Injuries Compensation Boards and County to prepare and process claims to victim compensation funds.
  • Prepare required statistical reports using various reporting tools.
This position requires the ability to attend meetings or perform work at locations outside the office.

Employee will need to operate a motor vehicle to transport supplies, and equipment, to other locations to perform these duties and would require the need to lift and carry, and manage stairs with equipment, and supplies.


Additional Employment Information- _
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  • Montgomery County Government also provides hiring preference to certain categories of veterans and veterans/persons with a disability. For more information and to claim employment preference, please refer to the Careers webpage on _Hiring Preference_._
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  • If selected for consideration for this position, you may be required to provide evidence that you possess the knowledge, skills, and abilities indicated on your resume._

Minimum Qualifications

Education:
Graduation from an accredited college or university with a bachelor's degree.


Experience:

One (1) year of experience in human services that involved substantive client contact and service delivery through direct assistance or referral.

This experience must have included ability to communicate effectively across a wide range of cultures and overcome potential barriers to service.

For select positions, this experience must have required knowledge of the dynamics of trauma and victimization.


Substitutions:
An equivalent combination of education and experience may be substituted.


License:

Possession and maintenance at all times of a valid Class C (or equivalent) driver's license issued by the applicant's state of residence.


Preferred Criteria

There is no Preferred Criteria. All applicants will be reviewed by OHR for minimum qualifications. Those applicants who meet minimum qualifications will be rated Qua
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