Jobs
>
San Diego

    Technical Support - San Diego, United States - Johnson Service Group (IL)

    Johnson Service Group (IL)
    Johnson Service Group (IL) San Diego, United States

    3 weeks ago

    Default job background
    Description

    Job Description


    Job Description

    Johnson Service Group, a nationally award-winning staffing firm, is looking to hire Technical Support Representative for a high growth technology company in San Diego, CA.

    Position Summary:

    This role collaborates with customers via incoming calls and emails to support new and existing inventory solution systems. Responsible for documenting and resolving issues reported by existing customers and facilitate the setup and training of new inventory management solutions for new customers.

    Responsibilities:

    This position requires the ability to quickly absorb and use information about product design of an electro-mechanical nature driven by web-based software as well as installed on the device. The candidate will also be required to gain a working understanding of customer inventory control environments.

    • Support existing customers.
    • Answer incoming calls/emails.
    • Resolve all general inquiry calls within a timeframe of 10 minutes.
    • Handle inquiries/requests through the Customer Service inbox.
    • Create open cases so that customer inquiries and concerns are documented.
    • Escalate cases to the next tier of support for resolution assistance.
    • Process quotes and customer orders when needed.
    • Ensure that all customers are responded to via email and phone in a timely fashion.
    • Evaluate, prioritize, and respond to assigned customer requests.
    • Connect with the customer for new product deployment:
    • Familiarize the customer with the product and its implementation.
    • Provide training to the customer regarding device and software use.
    • Gather relevant data from the customer and perform device and website set up.
    • Provide final review on the order details to ensure alignment with the customer needs.
    • Accurately represent the product to the customer including:
    • Gain knowledge regarding product use with which to familiarize customers with its use.
    • Gain enough knowledge regarding product installation and site training with which to serve as a backup resource for installations and training in the field.
    • Serve as a first point of contact for all product-related questions on an order.
    • Provide appropriate set up of a product for a customer solution.
    • Ensure that the installed product meets the customer's needs.

    Requirements and Experience:

    • 2 years of years previous experience in a customer oriented technical support role environment.
    • Strong interpersonal and customer service skills.
    • Possess strong customer service skills and be service minded.
    • Professional demeanor to solve routine problems.
    • Proficient in the use of MS Office (Excel, Outlook, Word)
    • Excellent organizational skills and attention to detail.
    • Be self-motivated, willing to learn and grow.

    Company Description

    Our people and culture make JSG a great place to work. We are all about growing and investing in our staff. JSG's mission is to empower people, help our clients reach their goals, and hire motivated individuals.

    We offer medical, dental, vision, life insurance options, paid time off, sick time, 401(k), weekly pay, and more.

    Johnson Service Group, Inc. (JSG) is a North American leader in the staffing and consulting services industry, with 40 years of experience investing in people and companies. We are always looking for great people to join our team—we want to see your success here at JSG

    We can be found locally in more than 30 offices throughout the United States and Canada. JSG continues to work diligently to offer our clients and candidates world-class service and diversified offerings to fit their evolving needs.

    Johnson Service Group (JSG) is an Equal Opportunity Employer. JSG provides equal employment opportunities to all applicants and employees without regard to race, color, religion, sex, age, sexual orientation, gender identity, national origin, disability, marital status, protected veteran status, or any other characteristic protected by law.

    Company Description


    Our people and culture make JSG a great place to work. We are all about growing and investing in our staff. JSG's mission is to empower people, help our clients reach their goals, and hire motivated individuals.\r
    \r
    We offer medical, dental, vision, life insurance options, paid time off, sick time, 401(k), weekly pay, and more.\r
    \r
    Johnson Service Group, Inc. (JSG) is a North American leader in the staffing and consulting services industry, with 40 years of experience investing in people and companies. We are always looking for great people to join our team—we want to see your success here at JSG\r
    \r
    We can be found locally in more than 30 offices throughout the United States and Canada. JSG continues to work diligently to offer our clients and candidates world-class service and diversified offerings to fit their evolving needs.\r
    \r
    Johnson Service Group (JSG) is an Equal Opportunity Employer. JSG provides equal employment opportunities to all applicants and employees without regard to race, color, religion, sex, age, sexual orientation, gender identity, national origin, disability, marital status, protected veteran status, or any other characteristic protected by law.

  • Tranzeal Incorporated

    Technical Support Specialist

    1 week ago

    Tranzeal Incorporated San Diego, United States

    Job Title: Technical Support Specialist · Duration: 12+ Months · Location: Santa Clara, CA- Hybrid · Required: · To be successful in this role, you'll need to have an Associate's degree in Computer Science or a related field, and 3+ years of experience in a technical support role ...

  • ESET North America

    Technical Support Manager

    3 weeks ago

    ESET North America San Diego, United States

    WHO IS ESET: · We are a global digital security company, protecting millions of customers and thousands of companies worldwide. We believe in a positive digital future. This is reflected in how we do business and our commitment to managing our company in socially responsible and ...

  • Russell Tobin & Associates

    Technical Support Engineer

    4 days ago

    Russell Tobin & Associates San Diego, United States

    · What are we looking for in our Technical Support Engineer - Platform Technologie? · Title - Technical Support Engineer - Platform Technolgies · Duration - 12+ months · Location Eastgate Mall, L_SAN003, San Diego, CA 92121 · Rate - $38 to $45/hr on w2 (depends on experience) · ...

  • ClickUp Project Management

    Technical Support Specialist

    3 weeks ago

    ClickUp Project Management San Diego, United States

    As a Technical Support Specialist, you will be responsible for reading through submitted or escalated customer tickets that contain "how-to" questions about our product's more technical features, or concerns that the platform might not be correctly performing. · It will be your j ...

  • Collabera

    Technical Support Engineer

    1 day ago

    Collabera San Diego, United States

    Top Technology Client looking for Technical Support Engineer in San Diego, CA · Position: Technical Support Engineer · Location: San Diego, CA Hybrid Role) · Duration: 12+ months (Contract to Hire) · Pay Range: $40 - 45/hr · Key Responsibilities: · Will be responsible for managi ...

  • Russell Tobin

    Technical Support Engineer

    2 days ago

    Russell Tobin San Diego, United States

    Job Description · Job DescriptionTitle - Technical Support Engineer - Platform Technolgies · Duration - 12+ months · Location Eastgate Mall, L_SAN003, San Diego, CA 92121 · Rate - $38 to $45/hr on w2 (depends on experience) · What you get to do in this role:The Technical Support ...

  • Vets Hired

    Technical Support Agent

    3 weeks ago

    Vets Hired San Diego, United States

    About the job Technical Support Agent (Remote - ET Based) · The Technical Support Agent reports to the Lead Technical Support Agent and is part of the Customer Success Team. This position will support customers by addressing customer support requests, including troubleshooting c ...

  • LHH Recruitment Solutions

    Technical Support II

    3 days ago

    LHH Recruitment Solutions San Diego, United States

    Technical Support 2 - Opportunity to Mentor and Grow · Our client in San Diego, CA , a leading company, is seeking a skilled Technical Support 2 to join their IT Operations team. In this role, you will not only troubleshoot complex technical issues but also provide mentorship to ...

  • LHH Recruitment Solutions

    Technical Support II

    5 days ago

    LHH Recruitment Solutions San Diego, United States

    Job Description · Job DescriptionTechnical Support 2 - Opportunity to Mentor and Grow · Our client in San Diego, CA , a leading company, is seeking a skilled Technical Support 2 to join their IT Operations team. In this role, you will not only troubleshoot complex technical issue ...

  • HonorVet Technologies

    Technical Support Engineer

    2 days ago

    HonorVet Technologies San Diego, United States

    Job title : Technical Support Engineer - Platform Technology · Location : Hybrid (San Diego, CA) · Duration: 12+ months · Note: This position requires to be onsite twice a week. Wednesdays and Thursdays are currently prominent but may change. · What you get to do in this rol ...

  • Collabera

    Technical Support Engineer

    20 hours ago

    Collabera San Diego, United States

    Home · Search Jobs · Job Description · Technical Support Engineer · Contract: San Diego, California, US · Salary: $45.00 Per Hour · Job Code: · End Date: · Days Left: 26 days, 3 hours left · Apply · Top Technology Client looking for Technical Support Engineer in San Dieg ...

  • California Coast Credit Union

    Digital Support Technical Specialist

    3 weeks ago

    California Coast Credit Union San Diego, United States

    Under general direction of the AVP, Credit Union Technology Services, serves as the first level of contact for managing digital platform support for service interruptions and communications, as well as daily vendor relations with Digital Commerce service providers. Provides digit ...

  • Johnson Matthey

    Technical Support Analyst

    1 week ago

    Johnson Matthey San Diego, United States

    Pay Range: $38.00 hr - $45.00 Hr · Together for a cleaner, healthier world. · Johnson Matthey, a FTSE 100 company, is a global leader in sustainable technologies specialising in catalysis, precious metal products, chemicals and process technology. With operations in over 30 cou ...

  • Ospitek

    Technical Support Engineer

    3 weeks ago

    Ospitek San Diego, United States

    Job Description · Job DescriptionWe are a dynamic technology company specializing in providing a cutting-edge SaaS IoT and AI platform tailored for the healthtech industry, seeking a talented and motivated Technical Support Engineer to join our team in San Diego. This role involv ...

  • LHH Recruitment Solutions

    Technical Support Lead

    3 weeks ago

    LHH Recruitment Solutions San Diego, United States

    Job Description · Job DescriptionTechnical Support II · LHH Recruitment Solutions is seeking a Tech Support II specialist who will investigate, research, and resolve complex software application issues and operating system modification requests. The perfect candidate will also se ...

  • Tranzeal, Inc.

    Technical Support Engineer

    3 weeks ago

    Tranzeal, Inc. San Diego, United States

    Job Title: Technical Support Engineer - Performance · Location: San Diego, CA · This position requires to be onsite twice a week. Wednesdays and Thursdays are currently prominent but may change. · must have · Strong SQL/Java/Linux experience. · Ability to troubleshoot technical ...

  • Ansys

    Technical Support Engineer II

    2 weeks ago

    Ansys San Diego, United States

    · Join the Ansys Customer Excellence team to support our customers on all the aspects of their real-world engineering simulation projects and integration of Ansys software in their design workflows, and grow Ansys' business. You will use engineering knowledge to provide technica ...

  • Grifols

    Intern Biomanufacturing Technical Support

    1 week ago

    Grifols San Diego, United States

    Would you like to join an international team working to improve the future of healthcare? Do you want to enhance the lives of millions of people? Grifols is a global healthcare company that since 1909 has been working to improve the health and well-being of people around the worl ...

  • ServiceNow

    Senior Technical Support Engineer

    2 weeks ago

    ServiceNow San Diego, United States

    Job Description · Job DescriptionCompany Description · At ServiceNow, our technology makes the world work for everyone, and our people make it possible. We move fast because the world can't wait, and we innovate in ways no one else can for our customers and communities. By joinin ...

  • Ask Staffing

    Technical Support Engineer

    2 weeks ago

    Ask Staffing San Diego, United States

    Skills · Education: · Attachement:Job Title: Tech Support EngineerThis position reports to: Senior Technical Support EngineerServiceNow is changing the way people work. With a service-orientation toward the activities, tasks and processes that make up day-to-day work life, we h ...