Jobs
>
Étreux

    Support Systems Administrator - Boston, United States - Upserve

    Upserve
    Upserve Boston, United States

    3 weeks ago

    Default job background
    Description

    The Support Systems Administrator is responsible for installing, operating, and maintaining hardware and software for the organization's Customer Support function. This includes maintaining existing systems, which involves installing new applications and hardware to keep the system current and working efficiently, while researching and implementing new opportunities for continuous improvement.

    Day-to-day responsibilities include:

    • Isolate, identify, and troubleshoot issues, and refer problems to management as necessary.
    • Maintain, manage, and monitor all aspects of support operational systems including:
      • Support Ticketing System
      • Support Contact Center Application and Telephony Connections
      • Live Chat modules
      • Customer Knowledge Base Structure and Layout
      • Additional Support tooling as the business scales
    • Inform internal and external audience of any outages (incident management/communication), provide end-user technical support, and maintain the knowledge base.
    SKILLS & EXPERIENCE
    • Bachelor's degree in a related field such as information technology, management information systems, computer science, or relevant experience.
    • Exceptional communication skills and ability to build rapport with coworkers.
    • Experience troubleshooting, reproducing, and documenting product issues.
    • Strong knowledge of Salesforce Administration (Classic and Lightning).
    • Experience with Vonage Contact Center (New Voice Media) a plus.
    • Experience with Workforce Management and Omni-Channel tooling a plus.
    • Experience working with APIs and Data Connectors a plus.
    ABOUT UPSERVE

    Upserve is the magic ingredient that helps restaurateurs thrive by putting everything

    they need in one place. We are a leading restaurant management platform with a

    cloud-based Point of Sale (POS) system, data and analytics, inventory

    management and payments processing for small to midsize restaurants.

    Thousands of restaurants use Upserve to manage relationships with more than 57

    million active diners, process over $12 billion in annual sales, and to serve over 36

    million meals per month. Being a part of the Upserve team brings a plethora of

    amazing benefits and here are a few:

    • We'll invest in your career. Upserve is growing quickly, and we'll give you the

    opportunity to do the same. Through our internal learning and development

    resources and our partnership with Vista Equity Partners, you'll have access to a

    number of professional development opportunities so that you can keep up with the

    company's evolving needs. We care about your well being.

    • We offer a very robust medical and dental insurance coverage plan, offer tax

    savings plans for retirement and dependent care, subsidize your transportation

    costs, offer a generous and inclusive parental leave, and provide catered

    lunches/meal allowances. We offer competitive compensation packages. Our

    people matter We don't ignore the role that compensation has on motivation and

    performance so we strive to equitably compensate our people.

    • We've created an inclusive environment where everyone can thrive. Our customers

    are a diverse group, so we're building a team that is too. Through our various D&I

    recruitment partnerships, intramural sports, quarterly engagement and feedback

    surveys, and more. We're building an organization that provides our employees

    with the emotional and physical space to bring their best selves to work.

    Want to know what it's like to work at Upserve? Check out our Instagram, Inside Upserve.

    Upserve is proud to be an Equal Opportunity Employer. We strive to have a team that is as

    diverse as the industry we serve. We partner with a number of local organizations working to

    improve access to the tech industry for underrepresented groups. All qualified applicants will

    receive consideration for employment without regard to their race, color, religion, national origin,

    sex, sexual orientation, gender identity, protected veteran status or disability.

    Upserve is proud to be an Equal Opportunity Employer. We strive to have a team that is as diverse as the industry we serve. We partner with a number of local organizations working to improve access to the tech industry for underrepresented groups. All qualified applicants will receive consideration for employment without regard to their race, color, religion, national origin, sex, sexual orientation, gender identity, protected veteran status or disability.
  • Harvard University

    Systems Administrator

    2 weeks ago

    Harvard University Boston, United States

    Additional Qualifications and Skills · The following job-specific skills and competencies are strongly preferred:Bachelor's Degree or equivalent experience · 5+ years of relevant IT experience, including 3+ years in systems administration · Experience maintaining and troublesh ...

  • TalentBurst

    System Administrator

    4 weeks ago

    TalentBurst Boston, United States Part time

    System Administrator (PART-TIME Position) · REMOTE, Boston, MA · 6 weeks/ possibility of extension · Hours/Week, Length of Assignment · This position is estimated to be 20-30 hours per week on average. The assignment is expected to run for approximately 6 weeks. Fully remote ...

  • Spyglass Partners LLC

    System Administrator

    3 weeks ago

    Spyglass Partners LLC Boston, United States

    Systems Engineer/Systems Administrator - EPIC Certified · Remote or Hybrid Role - Greater Boston, M · Duration: 6+ months · Must have extensive experience as an EPIC System Administrator/Engineer · Other core skills EPIC certified (the more EPIC certifications the better) · ...

  • Harvard University

    Systems Administrator

    1 week ago

    Harvard University Boston, United States

    Additional Qualifications and Skills · The following job-specific skills and competencies are strongly preferred: · Bachelor's Degree or equivalent experience5+ years of relevant IT experience, including 3+ years in systems administrationExperience maintaining and troubleshooti ...

  • Baker Newman Noyes

    Systems Administrator

    2 weeks ago

    Baker Newman Noyes Boston, United States

    Baker Newman Noyes (BNN) is a top 100 tax, assurance, and advisory firm in the U.S. and holds a Best of Accounting recognition for superior client service. BNN was founded to create opportunity for our employees, clients, and communities. We provide expert accounting and advisory ...

  • JobRialto

    System Administrator

    3 weeks ago

    JobRialto Boston, United States

    : · The Central Transportation Planning Staff of the Client seeks to temporarily fill a System Administrator position for up to 20 hours per week. The System Administrator will perform an operating system migration for the CTPS website. · Responsibilities · Configure a web ser ...

  • Motion Recruitment

    System Administrator

    3 weeks ago

    Motion Recruitment Boston, United States

    Our Client, who are working on developing innovative therapies for various diseases specifically in the field of immunology and oncology, are looking to add a System Administrator to their team. They are looking for a talented and diligent systems administrator to maintain and ad ...

  • Gainor Staffing

    System Administrator

    3 weeks ago

    Gainor Staffing Boston, United States

    Our client is one of the largest publicly traded real estate development companies in the United States. They are seeking an experienced System Administrator to join the team on site in Boston, MA. They offer excellent benefits, including generous PTO, continuing education schola ...

  • RTX

    System Administrator

    1 day ago

    RTX Boston, United States

    Date Posted: · Country: · United States of America · Location: · RMA99: RTN Remote, Massachusetts · Position Role Type: · Remote · At Raytheon, the foundation of everything we do is rooted in our values and a higher calling – to help our nation and allies defend freedoms and dete ...

  • Spyglass Partners LLC

    System Administrator

    2 weeks ago

    Spyglass Partners LLC Boston, United States

    Systems Engineer/Systems Administrator - EPIC Certified · Remote or Hybrid Role - Greater Boston, M · Duration: 6+ months · Must have extensive experience as an EPIC System Administrator/Engineer · Other core skills · EPIC certified (the more EPIC certifications the better) · Co ...

  • Proven Recruiting

    Systems Administrator

    3 weeks ago

    Proven Recruiting Boston, United States

    Systems Administrator · What you'll do: Provide Tier II Technical support both in office and in the field · Support tickets related to Infrastructure and Dental software applications · Requirements: 5 years of experience working in Technology Support · 2 years of experience pr ...

  • Compu-Vision Consulting

    System Administrator

    2 weeks ago

    Compu-Vision Consulting Boston, United States

    Position: System Administrator · Duration: 6 weeks · Location: Remote · Description · The client seeks to temporarily fill a System Administrator position for up to 20 hours per week. The System Administrator will perform an operating system migration for the client's websi ...

  • Compu-Vision Consulting

    System Administrator

    2 weeks ago

    Compu-Vision Consulting Boston, United States

    Position: System Administrator · Duration: 6 weeks · Location: Remote · Description · The client seeks to temporarily fill a System Administrator position for up to 20 hours per week. The System Administrator will perform an operating system migration for the client's websi ...

  • TM3 Solutions Inc

    Systems Administrator

    2 weeks ago

    TM3 Solutions Inc Boston, United States

    ROLE AND RESPONSIBILITIES · • Install, configure computer software and maintain its integrity. · • Implement operating system enhancements that will improve thereliability and performance of the system. · • Provide documentation for System Administration, as needed · QUALIFICATIO ...

  • Zoo New England

    Systems Administrator

    2 weeks ago

    Zoo New England Boston, United States

    Reporting to the Senior Director of Guest Operations, the Systems Administrator is responsible for oversite and support of end-user training for all POS systems and applications. This position will ensure these systems are used efficiently, effectively and securely to fulfil Zoo ...

  • TM3 Solutions Inc

    Systems Administrator

    2 weeks ago

    TM3 Solutions Inc Boston, United States

    ROLE AND RESPONSIBILITIES · Scroll down for a complete overview of what this job will require Are you the right candidate for this opportunity · • Install, configure computer software and maintain its integrity. · • Implement operating system enhancements that will improve the ...

  • Tata Consultancy Services

    System Administrator

    2 weeks ago

    Tata Consultancy Services Boston, United States

    Skill: Sybase DBA · 8+ years of experience as Senior Sybase Database Administrator. · Strong knowledge of database design, ability to design, develop, test & validate database solutions. · Proficiency in writing & optimizing SQL statements, procedures and functions, ability to d ...

  • Boston Properties

    Systems Administrator

    3 weeks ago

    Boston Properties Boston, United States

    Primary Purpose of Position: · This position provides day-to-day administration and user support of BXP's suite of enterprise applications. Maintains security and systems controls. Performs analysis, application development, and implementation support on new initiatives. · Essent ...

  • Weiss Asset Management Group

    Systems Administrator

    2 weeks ago

    Weiss Asset Management Group Boston, United States

    Weiss Asset Management (WAM), a Boston-based investment firm, is seeking a self-motivated Senior Systems Administrator to join our growing Technology team. This role will report to the Head of Technology and will work to help shape the team's future by refining and implementing s ...

  • Boston Properties

    Systems Administrator

    2 weeks ago

    Boston Properties Boston, United States

    Primary Purpose of Position: · This position provides day-to-day administration and user support of BXPs suite of enterprise applications. Maintains security and systems controls. Performs analysis, application development, and implementation support on new initiatives. · Essen ...