-
Customer Experience Representative
1 day ago
Xidax Midvale, United StatesJob Description · Job DescriptionXidax is in immediate need of a Customer Experience Representative to fill a new position in our team. Working at Xidax is a whole different lifestyle. Whatever you do here, you play a part in creating the most amazing technological experience in ...
-
Customer Experience Rep
3 weeks ago
Molina Healthcare Midvale, United StatesMolinas Customer Experience team has several opportunities within our organization. Molina supports members and providers for different lines of businesses across multiple states. We are committed to providing excellent customer service to our members and providers. We have compe ...
-
Customer Experience Representative
1 week ago
B-Stock Solutions South Jordan, United States**Customer Experience Representative** · at B-Stock South Jordan, UT **JOB SUMMARY** · **ESSENTIAL JOB DUTIES AND RESPONSIBILITIES** · Deliver a personalized, positive customer experience through various forms of contact: · + Email support (B-Stocks most common method of buye ...
-
Customer Experience Associate
6 days ago
Studio McGee Draper, United StatesWe are looking for a hard-working, upbeat individual to join our growing Customer Experience team. As part of the customer experience team at McGee & Co., we strive to ensure that our customers have the same great feeling of quality products and services that they know from Studi ...
-
Customer Experience Associate
4 weeks ago
Studio McGee Draper, United StatesWe are looking for a hard-working, upbeat individual to join our growing Customer Experience team. As part of the customer experience team at McGee & Co., we strive to ensure that our customers have the same great feeling of quality products and services that they know from Studi ...
-
Customer Experience Associate
2 weeks ago
Studio McGee Draper, United StatesJob Description · Job DescriptionWe are looking for a hard-working, upbeat individual to join our growing Customer Experience team. As part of the customer experience team at McGee & Co., we strive to ensure that our customers have the same great feeling of quality products and s ...
-
Customer Experience Engineer
3 weeks ago
Taxbit Enterprise Draper, United States**Customer Experience Engineer** · at TaxBit Draper, Utah, United States **About TaxBit** · TaxBit is helping to drive mainstream adoption of digital assets by connecting the consumer, enterprise, and government tax and accounting ecosystems. · Our Software-as-a-Service (SaaS) ...
-
Customer Experience
1 week ago
Fidelity Investments Park City, UT, United StatesCustomer Relationship Advocate Career Development ExperienceJoin our team of Customer Relationship Advocates (CRA) for a variety-filled experience where you'll have dedicated time to focus on growth, career development and renewal while you support our customers by taking inbound ...
-
Customer Experience Representative
3 weeks ago
SILAC Insurance Company Salt Lake City, United StatesSILAC Insurance Company is one of the fastest-growing insurance companies in the nation and continues to be a top contender in the industry. SILAC offers industry-leading annuity products that helps individuals prepare for retirement. Teams can align around a shared vision of pro ...
-
Customer Experience Agent
2 weeks ago
Safelite Salt Lake City, United StatesThe Field/Regional Service Representative is responsible for creating an exceptional customer experience through inbound calls from customers, policyholders, insurance agents, and/or auto glass shops. This organized and energetic professional delivers a seamless and memorable exp ...
-
Customer Experience Specialist
2 weeks ago
Prime Corporate Services Salt Lake City, United StatesJob Description · Job Description Description: · Your Team: · This position will work directly with the Customer Experience Manager and collaborate with the Sales Department and Management Teams. · Position Summary: · The ideal candidate for this position will be extremely mot ...
-
Customer Experience Specialist
1 week ago
Dal-Tile Salt Lake City, United States25hours a week3 Saturdays of the month required for 4 hours.Dal-Tile is currently seeking an exceptional Customer Experience Specialist, Part Time to join our TEAM As the Customer Experience Specialist, we need someone who is ready to provide a variety of support such as assist s ...
-
Customer Experience Agent
3 weeks ago
Safelite Salt Lake City, United StatesThe Field/Regional Service Representative is responsible for creating an exceptional customer experience through inbound calls from customers, policyholders, insurance agents, and/or auto glass shops. This organized and energetic professional delivers a seamless and memorable exp ...
-
Customer Experience Associate
2 weeks ago
Ollie Pet Inc Salt Lake City, United StatesOllie was born with the mission of improving the lives of pets and pet parents nationwide. We make human-grade pet food, tailored for each dog's nutritional needs, and deliver directly to our customers' doors. Through Ollie's carefully crafted meals and health services for member ...
-
Customer Experience Agent
3 weeks ago
Safelite Salt Lake City, United StatesThe Field/Regional Service Representative is responsible for creating an exceptional customer experience through inbound calls from customers, policyholders, insurance agents, and/or auto glass shops. This organized and energetic professional delivers a seamless and memorable exp ...
-
Customer Experience Representative
3 weeks ago
Enterprise Holdings Salt Lake City, United StatesOverview: · Get on the fast track to a more rewarding career with National Car Rental and Alamo Rent A Car - teams that are committed to quality, innovation, customer satisfaction and employee development. · We are a multi-billion dollar industry leader that is rapidly expandin ...
-
Customer Experience Representative
3 weeks ago
Enterprise Mobility Inc Salt Lake City, United StatesOverview · Get on the fast track to a more rewarding career with National Car Rental and Alamo Rent A Car - teams that are committed to quality, innovation, customer satisfaction and employee development. · We are a multi-billion dollar industry leader that is rapidly expanding ...
-
Customer Experience Representative
13 hours ago
Turner Medtech Salt Lake City, United StatesOur company is committed to being trusted voices of light and truth reaching hundreds of millions of people worldwide. · Deseret Digital Media (we call ourselves DDM), the home of the mildly addictive KSL Classifieds, is seeking to hire an exceptional, customer-centric individual ...
-
Customer Experience Representative
6 hours ago
Turner Medtech Salt Lake City, United StatesOur company is committed to being trusted voices of light and truth reaching hundreds of millions of people worldwide.Deseret Digital Media (we call ourselves DDM), the home of the mildly addictive KSL Classifieds, is seeking to hire an exceptional, customer-centric individual wi ...
-
Customer Experience Specialist
3 weeks ago
Cottonwoodres Salt Lake City, United StatesWe are growing again and looking for a Customer Experience/Leasing Specialist for Sugarmont Apartments & Townhomes in Sugarhouse, Salt Lake City, UT · Do you love helping people feel at home? As a Customer Experience Specialist, you will help residents feel at home in our commun ...
Customer Experience West Jordan - Five Below
Description
At Five Below our growth is a result of the people who embrace our purpose:We know life is way better when you are free to Let Go & Have Fun in an amazing experience, filled with unlimited possibilities, priced so low, you can always say yes to the newest, coolest stuff Just ask any of our over 17,000 associates who work at Five Below and they'll tell you there's no other place like it.
It all starts with our purpose and then, The Five Below Way, which is our values and behaviors that each and every associate believes in.
It's all about culture at Five Below, making this a place that can inspire you as much as you inspire us with big ideas, super energy, passion, and the ability to make the workplace a WOWplaceWhat does the Customer Experience Manager do?
Under the leadership of the Store Manager, directly leads the Support Lead, Lead Cashier(s) (if applicable) and associates of the store while the Manager on Duty.
The Customer Experience Manager (CEM) is responsible to "Wow the Customer", front end operations, cash management, cleanliness, safety and driving sales.
How do they do it?As a Five Below leader, your first priority is to contribute to the success of your store.
This means that you not only deliver in your role as the Customer Experience Manager, but you also model leadership behaviors and deliver as a manager on duty.
As the Manager on Duty, you deliver results during your assigned time, drive key performance indicators and brand loyalty by leading through your team.
The Customer Experience Manager is part of the management team that sets the tone by embracing and living the Five Below Value These values translate into creating the coolest brand on the plant, where talented people want to grow their here is howWow the Customer
:
Put the customer first and make a difference in people's lives
Unleash Passion
:
Check your ego at the door and do what you say you will do
Hold the Penny Hostage
:
Treat Five Below like your own business and hire talent that will do the same
Achieve the Impossible
:
Set the bar high for self and team and make sure to take risks
Work Hard, Have Fun, Build a Career
:
Come to work ready to take on the day, create a fun atmosphere and recognize the team for all the efforts
Key Attributes:
Leadership
Trainer/Developer/Motivator
Communication
Emerging Skill - Planning/Time Management
Ownership Commitment
Accountability/Delegation/Follow up
Sales Driver/Goal Oriented
Professionalism
RESPONSIBILITIES:
Ensures all associates and managers are Wowing the Customer through personal contact with customers
Responsible for achieving CSAT score goals provided by the District Manager
Responsible for leading Front End Operations
Training the staff on the High Fives of Customer Service
Ensures that each guest has a fast, friendly, checkout
Responsible for maintaining the store cleanliness, recovery, and ready for customers at all times
Responsible for opening and closing store procedures
Responsible for performing SM duties in their absence
Assists in supervising all Associates
Assists in training all Associates
Assists in coaching all Associates
Assists in developing all Associates
Assists in staff scheduling
Reviews all corporate communications and reacts accordingly
Partners with supervisors or corporate office regarding store issues
Drives store sales and controls expenses
Drives store sales which may include performing in all Five Below services (ear piercing, balloons, buy online pick up in store, etc.)
Uses financial reporting to drive business opportunities
Assists payroll process and ensures budget is in line with plan
Assists in merchandising procedures
Adheres to and holds associates accountable to all Five Below's Standard Operating Procedures(SOP)
Responsible for cash handling procedures including but not limited to preparing and dropping bank deposits
Authorizes register functions including post voids, returns and discounts
Complies with Human Resources policies and procedures
Assists in receiving and stocking procedures
Unloads merchandise from trucks
Checks in shipments
Stages merchandise for the sales floor
Packs out merchandise
Responsible for ensuring Candy, Crafts, and Sports Worlds are set and maintained to Brand Standards
Accountable for driving Key Metrics:
Sales, ADS, CSAT Scores, and Expense Control
Performs store maintenance including but not limited to taking out garbage, sweeping, cleaning bathrooms, maintaining stock room
This job description is not all-inclusive. Additional responsibilities will be determined by the Store Manager, as dictated by store needs.
Frequently operate cash register
Frequently move merchandise weighing up to 25 lbs and places/removes merchandise up to a height of 5-10 feet
Frequently ascend/descend ladders in order to retrieve and put away stock
Frequently position self to kneel, bend, twist, and stoop, including in the stock room and on the sales floor
Frequently communicate and exchange information with customers on the telephone and face-to-face in the store, as well as with managers and coworkers.
Must be able to exchange accurate information in these situationsFrequently move across the sales floor assisting customers, as well as to and from the stock room retrieving and putting away merchandise
Must be able to identify and discern email and print instructions regarding merchandise layouts, associate schedules, and standard operating procedures
Must be able to remain in a stationary, upright position for 80% of the time
QUALIFICATIONS:
High School Graduate or equivalent.
College experience preferred
Minimum 2 years of management experience
Excellent verbal and written communication skills
Ability to multi-task
Creative thinking
Ability to maintain composure under pressure
If you like wild growth and working with happy, enthusiastic over-achievers, you'll enjoy your career with us
Five Below is an Equal Opportunity Employer.
Position Type:
Hourly
BE AWARE OF FRAUD Please be aware of potentially fraudulent job postings or suspicious recruiter activity by persons that are posing as a Five Below recruiters.
#J-18808-Ljbffr