- Recruit, train, and mentor staff to enhance their skills
- Foster a team environment focused on delivering exceptional customer service
- Implement and oversee all staff training programs
- Assist in identifying and developing Area Leads and Certified Trainers for added responsibility or internal advancement
- Lead and motivate managerial staff by leveraging individual strengths to maximize productivity
- Ensure implementation of employee recognition and incentive programs as outlined
- Maintain a strong community presence through partnerships with local organizations
- Ensure a safe, clean, and secure environment for all guests and staff
- Oversee all aspects of operations including entertainment, food, beverage, attractions, and property to support financial goals and company initiatives
- Enhance operational efficiency through attention to detail and adherence to standards
- Provide guidance to the management team and ensure consistent high performance from all staff
- Foster positive employee relations by effectively delegating managerial tasks and maintaining operational standards
- Support franchise owner(s) in holding manager(s) accountable for achieving departmental goals
- Monitor online feedback to maintain service standards or enhance the guest experience
- Exploit business opportunities in the market by executing company marketing strategies to increase sales
- Maintain systems ensuring fiscal responsibility for inventory control and proper ordering
- Ensure appropriate staffing levels and management coverage to enhance the customer experience within budget constraints
- Analyze financial reports and devise action plans to boost revenue and manage expenses to meet or surpass annual budgets
- Ability to engage enthusiastically with others
- Strong character and sound judgment in decision-making
- Experience in hospitality industry required: Theme Parks, Family Entertainment Centers, Hotels, Resorts, Casinos, or Restaurants
- 3+ years of experience in Facility Operations & Management required
- Proven ability in developing team members in respective areas
- Demonstrated track record in achieving store financial goals
- Professional, energetic, self-motivated individual with the ability to motivate others and maintain a positive attitude
- Intermediate computer skills - Microsoft Office (Excel, Word, PowerPoint)
- Must consistently display professional grooming and conduct
- Adaptability, flexibility, and genuine enthusiasm for the business
- Strong communication skills; clear and concise in both writing and verbal communication
- Skilled in establishing relationships with employees, management, and vendors
- Project professionalism internally and externally at all times
- Ability to articulate and communicate a vision for the establishment
- Flexible, readily adapting to business and team requirements and changes
- Uphold high personal standards of conduct and professionalism
- Value diversity in thoughts, ethnicity, gender, etc.
- Innovative and strategic thinker
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General Manager - Waco, United States - Urban Air Adventure Park
Description
GENERAL MANAGER
JOB SUMMARY
Urban Air is seeking a General Manager to inspire, foster accountability, and achieve results to promote success while preserving our enjoyable culture. This individual will offer leadership, vision, and guidance on initiatives and operational standards while creating a positive environment for both guests and staff.
RESPONSIBILITIES
PEOPLE
OPERATIONS
FINANCIALS
QUALIFICATIONS
WHO WILL SUCCEED IN THIS ROLE
Our team and guests are invaluable, and we expect the same from you. For many team members, this represents their initial job experience.
We seek a dynamic, influential leader who can guide and mentor a predominantly youthful staff, aiding in their professional and personal development as they begin their careers.
Teaching them excellent guest service skills to offer an enjoyable, secure experience for our guests while maintaining cost control and revenue growth through GM responsibilities.If this resonates with you, consider applying
The above statements give an overview of the work carried out by individuals in this role and are not exhaustive of all duties, skills, and responsibilities.
ABOUT URBAN AIR ADVENTURE PARKS
Urban Air is the primary indoor adventure park and a front-runner in location-based entertainment. Originating from Dallas, this entertainment entity pioneered the adventure park concept and now stands as the largest operator globally.
Urban Air aims to provide kids with fun experiences and inspire them to aim higher, achieving beyond their perceived capabilities.
Urban Air Waco is an equal opportunity employer.
