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    General Manager - Waco, United States - Scenthound

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    Description
    Perks and Benefits:
    • Direct career growth path to Regional or Area Management positions and additional options
    • Competitive hourly base pay, plus tips; performance bonuses
    • Merit-based pay increases
    • Paid Vacation
    • Complimentary service membership
    About the Position:

    The Manager is a vital position offering strong leadership, sales expertise, and exceptional customer service.

    This position requires:
    • Management experience
    • Customer service experience (retail, restaurant)
    • Strength to lift up to 70 pounds; stamina to stand for long periods of time
    • Reliable transportation
    • Willingness to work in a smoke-free environment
    Who We Are Looking For:

    We are searching for a confident manager who leads with integrity, honesty, and compassion. A successful Manager is an independent problem solver, adaptable, detail-oriented, and compassionate dog lover We are looking for a HANDS-ON leader who can manage the day-to-day operations with an emphasis on critical KPIs.

    Tasks:
    • Drive membership sales through health and wellness education.
    • Maintain a knowledgeable team that prioritizes dog wellness and safety.
    • Provide leadership, guidance, and mentorship for the employees.
    • Drive employee development through leadership, training, and performance reviews.
    • Uphold quality standards through hands-on participation, employee audits, and training.
    • Promptly and accurately communicate information from upper management to your team.
    • Identify when/ where help is needed and provide assistance to keep everything on schedule.
    • Create an environment conducive to teamwork, open communication.
    • Manage client expectations; Resolve customer concerns.
    • Ensure the safety of dogs and team members at all times.
    • Adhere to sanitary and cleaning practices.
    Skills and Abilities:
    • Effective communication with team members and dog parents
    • Leadership, coaching, mentorship
    • Recruiting, hiring, and creating a happy and effective team
    • Problem-solving
    • Attention to detail
    • Time-management - ability to make an efficient schedule
    • Computer/ technology proficiency
    • Accountability; hold oneself and others to a high quality of services
    Compensation: $ $23.00 per hour

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