Supv- Imaging CT - Bangor, United States - Northern Light Health

Description

Northern Light Eastern Maine Medical Center


Department:
CT Scan


Position is located:
Northern Light Eastern Maine Medical Center


Work Type:
Full Time


FTE:
hours per week)

Work Schedule: 7:30 AM to 4:00 PM


Summary:

The Imaging Supervisor works closely with the manager and acts as a liaison between staff, physicians, nurses, and support staff in order to maintain smooth operations of the department.

The Supervisor assists with development of section budget, exam protocols, staff competencies, orientation and training.

The Supervisor conducts performance evaluations, staff daily assignments to meet productive staffing levels, assists with equipment maintenance and selection, ordering of supplies, and staff education.

The Supervisor is familiar with revenue cycle needs for testing areas and meets all requirements of staff technologists to take direct clinical assignments:

Practices principles of radiation safety and is responsible for using ionizing radiation to locate, evaluate, and record pertinent anatomical, pathological, and functional data and coordinating patient flow to obtain requested imaging studies in a fast paced environment.

This is achieved through order verification, Quality Assurance of the imaging equipment, proper patient identification and obtaining appropriate imaging following approved policies and protocols.

The Supervisor may be involved as part of a procedural team and will treat patients of all age groups which include infancy, pediatrics, adults, and geriatrics.

Must be knowledgeable of age specific protocols, flexible to cover a variety of shifts as needed.


Responsibilities:

Greeting customers, patients and co-workers with a friendly smile and using AIDET when appropriate (Acknowledge, Introduce, Duration, Explanation, Thank You).

Listens carefully and avoids interruptions in interactions with both patients and co-workers Acts as a role model for co-workers within the department or EMMC.

Adheres to badge, dress code, tobacco and other personal appearance policies Maintains and exhibits a professional, positive attitude towards co-workers, work, and EMMC.

Demonstrates a commitment to co-workers, job duties, and EMMC (e.g., team player).

Appropriately focuses on customer needs and expectations as part of the care team, making referrals or transitions when necessary "Supports decisions made by the management team for the short and long term goals of the department.

Must demonstrate communication skills, confidentiality, and good judgment when passing information on to the staff." Responsible for orientation and training of students and new employees.

Builds staff self-esteem by providing positive feedback, support, instruction, and respect. Promotes positive staff morale. Participates in problem solving, decision making, special projects.

Makes timely and appropriate decisions and acts through empowerment to handle situations to resolution and/or refers to appropriate person when necessary.

Channels suggestions and criticisms and questions in a constructive manner.

Able to resolve conflict and able to conduct himself/herself in an appropriate manner to set an example of conduct for the staff.

Remains flexible and willingly accepts changes in assignments, scheduled working hours, imaging locations, etc. to meet patient care needs. Maintains a calm and knowledgeable demeanor, keeps composure under stressful situations. Provides input of staff performance appraisals, clearly identifies strengths and areas for improvement. Uses strong coaching methods to develop staff and just culture methodology when disciplinary actions are necessary . Rounds routinely with staff providing feedback and support. Supports and embraces change in job and EMMC. Proactively seeks out solutions to problems for self, co-workers, patients, and visitors. Continually develops skills and/or job knowledge. Participates in skills training opportunities available to him/her.

Takes pride in the appearance and growth of EMMC and acts in a way to promote the same Keeps current on hospital and departmental information by reading e-mail communications and review of the section communication logs.

Attends 90% of staff meetings and participates in discussions, unless excused absence. Reads and initials minutes of staff meetings that were unattended. Keeps current on hospital and departmental information by reading e-mail communications and review of the section communication logs. Stays current with changes to the electronic medical record in order to access patient orders and history when needed. Recommends to leadership innovation/new methods to improve and broaden operations. Keeps abreast of new equipment, technology, techniques, etc.... via continuing education to expand knowledge and enhance job performance. May be asked to present to others on specific topics.

Reviews and works within the scope of practice for position and obtains necessary CEUs to maintain licensure and/or registry/certification or both.

Completed Icare training as required for prior year. Adheres to "EMMC Code of Conduct" and follows all applicable compliance policies/regulations. Works safely and follows all safety policies; reports incidents or hazards immediately.

Practices appropriate hand hygiene policies Seeks ways to improve quality of services provided See core competency form Applies and contributes to keeping technique charts and/or exam protocols up to date.

Provides input/feedback on appropriate equipment needs and clinical acceptability for the area of expertise.

Has enhanced knowledge of both State and Federal regulations, inclusive of OSHA and JCAHO and is able to assist with inspections- both internal and external.

Evaluates image quality in area of responsibility and performs monthly QA audits to ensure adherence to department protocols. Reviews specific cases with staff as necessary and recommends corrective action. Continually works to improve quality of images and work flow processes. Assists and supports accreditation certification requirements and maintenance. Must obtain IV, I-Stat (prn) and pressure injector competency if supervising CT and MR. Acknowledge and support the culture of safety by maintaining knowledge of policies and references (Dr. STAT/Fire protocols- RACE/PASS/Sharps Disposal/Waste Disposal/Infection Prevention/Reporting systems/Universal Protocol/MOAB) as well as maintaining safe environment), daily room checks, emergency equipment maintenance, MRI safety guidelines, willingness to speak up if something identified as concerning). Provides excellent customer service, both for internal and/or external customers. Responds to communications (phone calls, voice mail messages, and emails) in a timely manner.

Consistent and reliable attendance, including communication and attempts to find coverage when legitimate issues prevent or inhibit attendance Minimizes patient delays and is flexible when calling for inpatients to ensure the exam room is ready upon patient's arrival.

Notifies appropriate personnel to release/return the patient upon completion of the test, transports patients to nursing units as necessary. Provides a clean and orderly work area.

Arranges for equipment maintenance when needed, ensures supplies and forms are available in work area, emergency supplies are in each exam room.

and restocks supplies as needed and at the end of your shift. Proactively anticipates and alleviates situations which could result in a patient/customer complaint. Practices service recovery when needed. Reports and files all patient incidents, complaints, and HIPAA compliance reports immediately within the appropriate online system. Responsible for staff schedules and ensuring timely response for coverage when unexpected needs present.

Oversees daily workflow in areas of responsibility, strives to improve interdepartmental communications, participates in QI activities, tasks groups, and audits as requested.

Seeks out ways to reduce operating costs or increase efficiency within role/department. Acts in a cost conscious manner with regard to use of supplies.

Makes effective use of time at work Promptly performs the exam complete function to enable timely report availability and billing.

Demonstrates knowledge of daily charges and is able to reconcile billing errors. Ensures correct financial encounter is used in the RIS when performing the order entry in Cerner. Knowledge of applying the correct modifier when appropriate. Reviewing daily charges for correct charges. Complies with productivity goals regarding staffing level adjustments as needed due to volume changes and down-staff when appropriate. Is ultimately responsible to ensure there is adequate coverage while being fiscally responsible with staff assignments. Uses supplies and equipment conscientiously reducing waste and damage. Checks expiration dates of all supplies regularly and prior to each use. Works with purchasing to find the most cost efficient supplies when ordering. Works closely with management to develop and meet budgetary projections, both monthly and annually. Collaborates to identify opportunities to positively bridge gaps in budget. Assists with development of and adherence to department budget


Other information:

PREFERED EDUCATION:
Bachelors of Science, ARRT in area of responsibility


MINIMUM EDUCATION REQUIRED:
Certified by the ARRT, and licensed by the state of Maine.

Bachelor's degree or commensurate experience in area of responsibility equal to 2 years for each of the two years of secondary education.

MINIMUM EXPERIENCE REQUIRED:
A minimum of 4 years clinical experience in area of responsibility. Demonstrates leadership ability to direct workflow effectively and good problem solving skills.


PREFERED EXPERIENCE:

Must be able to hear and verbally communicate with patients, family members, physicians, healthcare professionals, department staff, students, etc.

Must maintain current certification(s) and continuing education. Treats patients of all age groups and is knowledgeable about development needs across the span, and appropriate age-specific equipment. Demonstrates ability to perform quality control tests, audits, special projects and participate in quality improvement processes. Will be required to work a variety of shifts including weekend, holiday, and call coverage as needed.


Competencies and skills:

Essential:

• 4+ years of relative experience required.
• Behaves with Integrity and

Builds Trust:
Acts consistently in line with the core values, commitments and rules of conduct. Leads by example and tells the truth. Does what they say they will, when and how they say they will, or communicates an alternate plan.

• Cultivates Respect: Treats others fairly, embraces and values differences, and contributes to a culture of diversity, inclusion, empowerment and cooperation.
• Fosters Accountability: Creates and participates in a work environment where people hold themselves and others accountable for processes, results and behaviors. Takes appropriate ownership not only of successes but also mistakes and works to correct them in a timely manner. Demonstrates understanding that we all work as a team and the quality and timeliness of work impacts everyone involved.
• Practices Compassion: Exhibits genuine care for people and is available and ready to help; displays a deep awareness of and strong willingness to relieve the suffering of others.

Credentials:

Essential:

• Radiologic Tech-Radiographer

Education:

Essential:
*Associate's Degree


Education equivalent experience:

Essential:
*PREFERED EDUCATION: Bachelors of Science, ARRT in area of responsibility


MINIMUM EDUCATION REQUIRED:
Is certified by the ARRT and licensed by the state of Maine. Bachelor's degree or enrolled in a degree program.


Working conditions:

Essential:

• Work with computers, typing, reading or writing.
• Continuous walking.
• Lifting, moving and loading 30 to 50 pounds.
• Continuous standing.
• Potential exposure to diseases or infections.
• Potential exposure to hazardous materials.
• Alternate shift schedules (day, evening, nights, weekends).

Position Supv- Imaging CTLocation Northern Light Eastern Maine Medical Center | Leader - Non Clinical | Full TimeReq ID null