Supv- Clerical Staff - Bangor, United States - Northern Light Health

Description

Northern Light Eastern Maine Medical Center


Department:
Imaging


Position is located:
Northern Light Eastern Maine Medical Center


Work Type:
Full Time

Hours Per Week: 40.00


Work Schedule:
No assigned hours


Summary:
The Shift Supervisor for Imaging Information is an essential team member in the imaging department.

This support staff position must have excellent customer service skills and assists with disposition of imaging records and other clerical responsibilities, works closely to assist doctors, technologists, and sonographers with various tasks to ensure efficiencies in the provision of quality care.

Responsible for management of timely and efficient processing of patient/health information and have the ability to multitask with a variety of interruptions.

Provides direction and supervision for all functions within Imaging Records and clerical needs. Must be competent and have a working understanding of the duties required by all under his/her supervision.

Exercises authority to hire, transfer, suspend, lay off, recall, promote, discharge, assign, or otherwise discipline employees under his/her supervision, coordinating such actions with the department manager and/or Director.

Must be flexible to cover a variety of shifts as needed.


Responsibilities:

• Greeting customers, patients and co-workers with a friendly smile and using AIDET when appropriate (Acknowledge, Introduce, Duration, Explanation, Thank You). Listens carefully and avoids interruptions in interactions with both patients and co-workers.
• Supports decisions made by the management team for the short- and long-term goals of the department.
• Must demonstrate communication skills, confidentiality, and good judgment when passing information on to the staff.
• Makes timely and appropriate decisions and acts through empowerment to handle situations to resolution and/or refers to appropriate person when necessary.
• Channels suggestions and criticisms and questions in a constructive manner.
• Able to resolve conflict and able to conduct himself/herself in an appropriate manner to set an example of conduct for the staff.
• Remains flexible and willingly accepts changes in assignments, scheduled working hours, imaging locations, etc. to meet patient care needs.
• Maintains a calm and knowledgeable demeanor, keeps composure under stressful situations.
• Provides input of staff performance appraisals, clearly identifies strengths and areas for improvement.
• Uses strong coaching methods to develop staff and just culture methodology when disciplinary actions are necessary.
• Rounds routinely with staff providing feedback and support.
• Makes deliberate effort to meet the requests of each physician.
• Demonstrates a commitment to cooperation and satisfying the needs of hospital guests and customers.
• Provides a clean and orderly work area. Arranges for equipment maintenance when needed, ensures supplies and forms are available in work area.
• Proactively anticipates and alleviates situations which could result in a patient/customer complaint.
• Practices service recovery when needed.
• Reports and files all patient incidents, complaints, and HIPAA compliance reports immediately within the appropriate online system.
• Responsible for staff schedules and ensuring timely response for coverage when unexpected needs present.
• Ensures written orders and reports have correct information including correct encounter prior to sending to medical records.
• Uses computer to track images, reports, medical record number etc.
• Understand requirements of release of information to meet medical records guidelines.
• Oversees daily workflow in areas of responsibility, strives to improve interdepartmental communications, participates in QI activities, tasks groups, and audits as requested.
• Other duties.

Other Information:

• Must be thoroughly experienced in working with Imaging Information Department functions and flow of the imaging record process through completion.
• Ability to deal tactfully and professionally with physicians, hospital staff, and public.
• Responsible for management of timely and efficient processing of patient/health information on the appropriate shift. Must have ability to work productively with constant interruptions.
• Must be competent and have a working understanding of the duties required by all under his/her supervision.
• Will contribute to performance evaluations of staff under supervision.
• This position entails extensive customer service and phone utilization skills. Must be able to hear and verbally communicate with patients, family members, physicians, healthcare professionals, department staff, students, etc. Able to communicate with patients of all age groups and is knowledgeable of about development needs across the span, and appropriate age-specific equipment. Must have excellent interpersonal skills.

Competencies and Skills

• Behaves with Integrity and

Builds Trust:
Acts consistently in line with the core values, commitments and rules of conduct. Leads by example and tells the truth. Does what they say they will, when and how they say they will, or communicates an alternate plan.

• Electronic medical record software.
• Cultivates Respect:

Treats others fairly, embraces and values differences, and contributes to a culture of diversity, inclusion, empowerment and cooperation.

• Demonstrates Adaptability:

Learns quickly when facing a new problem or unfamiliar task; is flexible in their approach with changing priorities and ambiguity.

Manages change effectively and does not give up during adversity. Capable of changing one's behavioral style and/or views in order to attain a goal. Absorbs new information readily and puts it into practice effectively.

• Demonstrates Emotional Intelligence:

Exhibits a high level of self-awareness, self-management, other awareness and relationship management. Conducts themselves in an empathic, appropriate way, with a sense of humor and stimulates a collaborative work environment.

Is respectful of the attitudes, feelings, or circumstances of others and aware of the influence of their own behavior on them.

Is aware of relevant social, political, system, and professional trends and developments and uses this information for the organization's benefit.

• Develops Self and Others:

Takes responsibility for engaging in professional self-development activities and programs.

Strives to gain insight into their own values, strengths and weaknesses, interests and ambitions and takes action in order to enhance competencies and skills when possible.

As a leader, encourages and guides employees towards growth opportunities to enhance performance and help them reach goals.

Reviews and analyzes employees' strengths and weaknesses to distinguish their talents and development needs, and to ensure they are enhanced appropriately.

• Effectively Communicates:

Listens, speaks and writes appropriately, using clear language. Communication methods are fitting to the message(s), audience, and situation and follow-ups are regular and timely. Shows that important (non-) verbal information is absorbed and understood and asks further questions to clarify when necessary. Expresses ideas and views clearly to others and has ability to adjust use of language to the audiences' level.

• Exercises Sound Judgment &

Decision Making:
Understands and processes complex information, which allows for appropriate and accountable conclusions. Does not react too quickly or slowly. Balances facts, goals, and potential approaches taking the appropriate criteria into account. Makes active decisions and commits oneself by communicating confidently and respectfully.

• Fosters Accountability:

Creates and participates in a work environment where people hold themselves and others accountable for processes, results and behaviors.

Takes appropriate ownership not only of successes but also mistakes and works to correct them in a timely manner. Demonstrates understanding that we all work as a team and the quality and timeliness of work impacts everyone involved.

• Fosters Innovation:

Employs and encourages the use of meaningful creativity in solving challenges. Proactively identifies opportunities and uses new approaches to enhance processes, systems and services. When appropriate, suggests or initiates new strategies, products, services, and markets.

• Influences and Inspires:

Builds enthusiasm and commitment among others to move in a desired direction and models it personally. Creates a compelling vision of success that motivates workplace initiative and energizes others to follow. Provides direction and guidance to encourage cooperation between team members in order to attain an objective. Has the ability to appropriately influence others' actions and decisions with and without express authority.

• Human Capital, Supply Chain and Financial Software.
• Ability to understand the language used to precisely describe the human body including its components, processes, conditions affecting it, and procedures performed upon it.
• Word processing, spreadsheets, data entry, database experience and other computer related skills.
• Email application with the ability to manage email as well as calendars, managing tasks and contacts, note taking, journaling, and web browsing.
• MS Teams
• Multi-line Phone
• Practices Compassion:

Exhibits genuine care for people and is available and ready to help; displays a deep awareness of and strong willingness to relieve the suffering of others.

• Promotes Health and Safety:

Promotes a healthy and safe environment for patients, employees and visitors. Advocates and models healthy physical and mental health behaviors even in challenging circumstances.

Sets high quality standards and strives for continuous improvement and quality assurance by reporting and encouraging others to report near misses and safety issues.

• Provides Patient-Centered Care:

Demonstrates understanding of patient care quality and service as organizational priority. Proactively supports change to improve patient experience and results.

Exhibits the ability and willingness to find out what the patient wants and needs and to act accordingly, taking the organizational and outside resources into account.

Cooperates, collaborates, communicates, and integrates care within and between teams to ensure that care is continuous and reliable.

• Public Speaking
• Resolves Conflict:

Promptly acts to find alternatives/solutions when team members disagree. Addresses issues in a direct, honest, and appropriate manner. Handles conflicting interests diplomatically and helps to solve them. Transforms difficult situations into teachable moments using respect and accountability .

• Utilizes Resources Effectively:

Understands how to get the most out of available resources and uses cost-benefit thinking in decision-making and in setting priorities.

Monitors and analyzes resource usage to identify and eliminate areas of waste and maximize resources. As a leader, defines targets and provides appropriate means; oversees progress and makes adjustments when necessary. Appropriately delegates work, sets clear direction and manages workflow and time.

Education

• Required Associate's Degree
• Preferred Education:

Associates degree in radiologic technology, or Health Information Technology.

Required Experience

• 4 year/years of Relevant Work Experience

Working Conditions

• Potential exposure to abusive and/or aggressive people.
• Potential exposure to diseases or infections.
• Potential exposure to hazardous materials.
• Potential exposure to noise levels being uncomfortable.
• Potential exposure to noxious odors.
• Work with computers, typing, reading or writing.
• Alternate shift schedules (day, evening, nights, weekends).
• Prolonged periods of standing.
• Prolonged periods of walking.
• Prolonged periods of sitting.
• Lifting, moving and loading less than 20 pounds.

Position Supv- Clerical StaffLocation Northern Light Eastern Maine Medical Center | Leader - Non Clinical | Full TimeReq ID null