- Implement, troubleshoot, and support clienr call center software solutions in various EPIC customer environments.
- Provide training and educational materials to client teams on effective EPIC system usage.
- Document technical issues, escalations, and customer interactions accurately.
- Collaborate with product development teams to integrate client products with EPIC EHR systems using EPIC APIs.
- Diagnose and solve technical problems promptly.
- Collaborate with customers to translate configurations in their EPIC instances for integration with client products.
- Analyze technical requirements and processes to provide best-in-class resources related to EPIC.
- Stay updated with relevant regulations and standards.
- Assist client during pre-sales, implementation, and post-sales phases.
- Troubleshoot for highly escalated healthcare customers.
- Review common technical challenges to formulate training curriculums.
- Bachelor's degree in healthcare informatics, health information management, computer science, or related field.
- 5+ years of experience with EPIC systems in healthcare, focusing on implementation, customization, and support.
- Knowledge of outbound campaign management using Epic Cheers module.
- Excellent communication and interpersonal skills.
- Strong analytical and problem-solving abilities.
- Project management experience.
- Proficiency with EPIC APIs.
- Understanding of clinical workflows and healthcare technology.
- Adaptability to a fast-paced SaaS environment.
- Desired certifications such as CPHIMS or CEHRS.
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EPIC Integration Developer - Dallas, United States - AddSource
Description
Job Description
Subject Matter Expert (EHR)/ EPIC Integration Developer
Location - Dallas, TX
Responsibilities:
Requirements: