Central Station Manager - Staten Island, United States - Statewide Central Station

Description

JOB TITLE:
Central Station Manager


REPORTING TO:
Director of Operations


LOCATION:
Statewide Central Station


PRIMARY RESPONSIBILITIES

• Anticipate department needs and establish priorities and courses of action to meet department objectives each day.
• Organize and delegate work assignments to employees as needed.
• Supervise staff and answer all technical, field and company related questions.
• Technical assistance to alarm dealers.
• Interface directly with clients/dealers to resolve problems and concerns.
• Maintain ongoing contact with clients/dealers to receive feedback regarding all aspects of work flow ensuring total client satisfaction.
• Ensure that customers are serviced at the highest level of satisfaction through quality service, courteous employees and quick response to needs.
• Review on a continuous basis the general business climate for the organization and adjust scheduling and training as needed.
• Troubleshoot both hardware and software issues that may arise in the Central Station or the surrounding area.
• Answer employee questions and resolve problems in an efficient and timely manner.
• Maintain sound employee relations at all levels of the company.
• Provide guidance and direction to employees for professional development and to ensure adherence to all company policies.
• Counsel employees and issue warnings and write ups when necessary.
• Coordinate special projects as needed.

Required Skills:

• Ability to work effectively as a valuable partner and trusted advisor to all levels of associates and management.
• Must be able to thrive in a fastpaced, highperformance environment.
• Proven ability and experience with strong influencing skills, decision making, and resilience.
• Ability to exercise sound judgment and make independent decisions and recommendations on difficult and sensitive matters in a thorough and expeditious manner while maintaining confidentiality as appropriate.
• Comfortable with ambiguity and being a part of complex strategy discussions with team members and leaders not afraid to stand alone.
• Strategic thinker with experience in execution of complex, crossfunctional projects and programs.
• Demonstrated track record of taking initiative, having a sense of urgency and proactively finding solutions to challenges.
• Selfstarter with demonstrated ability to work independently as well as in a team setting in order to build personal brand and to develop a network of relationships across the organization.

Qualifications:

• College Degree Required.
• Proven experience in security systems and monitoring operations.
• Proficiency in security technology and monitoring software.
• Knowledge of industry regulations and compliance standards.
• Flexibility to work in shifts and adapt to changing schedules.

Certifications Required:
F-40, TMA certification, Valid Driver License

Work Hours & Benefits

Full Time - In office Required

Paid Time Off

$70,000 - $90,000 Depending on Experience

401K

Benefits for this role include:
medical, dental, and vision (Employee/ Employer Contribution)


Pay:
$70, $90,000.00 per year


Benefits:

• 401(k)
• 401(k)

matching

• Dental insurance
• Flexible schedule
• Health insurance
• Life insurance
• Paid time off
• Paid training
• Parental leave
• Vision insurance

Schedule:

• Day shift
• Evening shift
• Overtime
• Weekends as needed

Ability to Relocate:

• Staten Island, NY 10311: Relocate before starting work (required)

Work Location:
In person