- Facilitate in-person (classroom) and virtual training programs.
- Ensure that training content continues to evolve based on updates in business operations and clinical protocol.
- Build and contribute to a library of learning resources for new and tenured team members.
- Motivates and educates team members on Removery culture, a meaningful client experience, and the technical skill sets that allows team members to conduct safe, effective, and optimal treatments.
- Collaborate with cross functional stakeholders in the formulation of learning strategies, program and learning materials.
- Skilled in presenting information using a variety of techniques or formats, such as role playing, simulations, team exercises, group discussions, videos, and lectures.
- Create assessment measures, including knowledge checks, course evaluations and tests that gauge a new team members' readiness to treat clients.
- Evaluate and certify a trainee's capability to treat in accordance with Removery's clinical protocol.
- Identify performance gaps and providing strategic guidance and support for improvement.
- Keen ability to adjust training based on audience learning style and opportunities.
- Provide structured training support and follow up to field organization for both newly hired associates and established staff.
- Monitor program effectiveness and making improvements, as necessary.
- Experience and aptitude for Training, Training Management, Performance Management, and Orienting Employees
- Successful track record in motivating and building teams and developing strong talent to achieve desired goals
- Bachelor's degree preferred but equivalent experience can substitute
- 5+ years successful consultative sales and/or laser technician experience and/or facilitation experience
- Zenoti experience a plus
- Experience within the field of sales, laser technician, operations, customer service and/or with the design, development, and production of learning materials and collateral pertaining to sales, treatments, and client experience
- Passion for learning and teaching
- Consistent professionalism and a positive attitude, including embracing and navigating change
- Skilled in delivering feedback to new hires
- Knowledgeable of adult learning methodologies
- Comprehensive Medical, Dental, and Vision with HRA option, STD and LTD
- 50K in Life Insurance, at no cost to you Plus, the option to purchase more
- 120-hours of accrued, paid time off
- Paid Parental Leave
- Eight (8) company paid holidays
- 8 hours of paid volunteer time per year
- Employee Emergency Fund to assist in times of financial hardship
- 401K with generous Company Match
- A Team Member Referral Bonus Program
- Employee Assistance Program – benefits to help you manage daily responsibilities
- Collaborative work environment with an amazing culture committed to diversity and inclusion
- Ongoing Comprehensive Training
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Onboarding Trainer - Austin, United States - REMOVERY LLC
Description
Job Description
Job DescriptionABOUT REMOVERY
Join us in our journey of normalizing tattoo removal around the world Removery is an innovative, collaborative laser tattoo removal company. We take pride in our mission to make a real difference in people's lives by supporting them as they embrace change through their tattoo removal journey. Our vision is to remain professional, genuine, and approachable. Removery's working environment is driven by a clinically proven, human-oriented, removal process that achieves results Our teams feel privileged to play a role in empowering our clients to be who they want to be. As such, Removery team members live by the values of Trust, Passion, Purpose, Focus and Effectiveness. Studio teams are highly trained and passionate about what they do. We strive to make it easy for those with unwanted tattoos to remove them - in the most accessible locations, with the best technology, in safe and comfortable environments and with studio teams who will support them throughout their journey.
Removery was formed in 2019 through a merge of the four leading tattoo removal brands in North America. The underlying businesses have operated a combination of 20+ years and have performed more than 800,000 treatments, enabling us to offer clients an unrivaled treatment experience. Based in Austin, TX, Removery is the only scaled, pure play provider of laser tattoo removal services in the world. We use best in class technology utilizing the innovative PicoWay laser equipment to remove tattoos safely and effectively. The foundation is in place to build a network of 400+ locations across the US, Canada, and Australia over the next 5 years.
POSITION OVERVIEW
The Onboarding Trainer is a Lead Level position that reports to the Talent Development Manager and plays a pivotal role in the onboarding process of the new hire. Their focus will be on the creation and delivery of materials that provide effective, engaging and results-driven training. They must have excellent presentation skills and the ability to motivate, teach and inspire staff. They will monitor participants results and use to improve or enhance training and provide additional development programs. Collaboration with the stakeholders and business line leaders in the formulation of learning strategies, programs, and the associated learning materials, multimedia, and job aids may be required.
POSITION RESPONSIBILITIES
Essential functions include, but are not limited to, the following:
POSITION REQUIREMENTS
You will be part of a supportive and close-knit team and given the opportunity to perform purposeful work. Removery is proud to offer a competitive salary, based upon experience, in tandem with a competitive benefits package for FT associates including:
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