Jobs
>
Chattanooga

    Call Center Manager - Chattanooga, United States - Work With Your Handz

    Work With Your Handz
    Work With Your Handz Chattanooga, United States

    16 hours ago

    WORK WITH YOUR HANDZ background
    Description

    Job Description

    Job Description

    Job Opportunity: Call Center/Dispatcher Manager

    At our long-standing establishment in Chattanooga, we prioritize continuous growth by selectively bringing on board the best talent. Our customers love us for our unwavering commitment to excellence. While you may have seen our trucks and ads, what you may not know is what it's like to be part of a team that truly appreciates dedication and quality work.
    In this role, you will lead a staff of 8 Customer Services Reps and Dispatchers, along with leads, who book and schedule service calls and do whatever is necessary to achieve department booked calls and sales goals.

    What we offer:

    • Provide Stability: With a robust history spanning over 30 years in the industry, we offer a foundation of stability you can rely on.
    • Professional, Team-Oriented Work Environment: Join a workplace that values professionalism and fosters a collaborative team spirit.
    • Company Events: Engage in various company events that promote camaraderie and team bonding.
    • Weekly Trainings: Benefit from ongoing weekly training sessions to continuously enhance your skills and stay updated in your field.
    • Opportunities for Advancement: As we grow, so do the opportunities for career progression within our organization.
    • Supportive Management: Experience a supportive management team that is dedicated to your success and professional development.
    • Competitive Wages plus Spiffs: Enjoy competitive compensation packages along with additional incentives to recognize and reward your efforts.

    Benefits for the Call Center/Dispatch Manager:
    • Health, Vision, Dental Insurance paid for by the Company
    • 401K with Company Match
    • Generous PTO and Paid Holidays
    • Weekly, Monthly, and Quarterly Trainings
    • Company Events
    • Short-Term Disability
    • Long-Term Disability
    • Growth Opportunities
    • Competitive Pay Ranges - $70,000 to $85,000 plus monthly bonus potential based on monthly GP achieved.

    Responsibilities of the Call Center/Dispatcher Manager:
    • Lead and Train Staff: Provide leadership and training to staff, equipping them with effective techniques to convert calls into booked service appointments.
    • Dispatch Management: Oversee the dispatch process, ensuring the optimal match of technicians to each job.
    • Call Script Development: Author and refine call scripts for clarity, compelling content, and increased appointment bookings.
    • Market Expertise: Develop expertise in the market, understanding customer needs, and devising strategies for effective customer engagement.
    • Performance Monitoring: Monitor staff performance, review recorded calls, and offer guidance to enhance sales promotion.
    • Coaching and Training Platform: Formalize a coaching and training platform that is both cost-effective and measurable.
    • Employee Engagement: Demonstrate how individual contributions matter to the company's overall success, fostering a sense of purpose among employees.
    • Staffing Optimization: Ensure sufficient staffing levels to meet business demand, addressing seasonal spikes effectively.
    Duties for the Call Center/Dispatcher Manager:
    • Minimum 2+ years of leading a call center or team of dispatchers.
    • Inspire both personal and professional growth in team members, cultivating a culture of continuous improvement.
    • Drive a commitment to unparalleled customer satisfaction among team members.
    • Motivate and guide the team to achieve all business goals and objectives.
    • Display a high level of detail orientation, demonstrating organizational skills and multitasking ability.
    • Effectively convey confident and decisive messages in a fast-paced, goal-driven environment.
    • Demonstrate proficiency in using computers and Microsoft Office applications, including Excel, Word, and PowerPoint.
    • Humility is a must
    • Must pass a Background Check and Drug Screen.


    Join us, not just for a job, but for a fulfilling career with ample room for growth and opportunities to shine. We are a dedicated team of home service experts, going above and beyond to ensure optimal performance for plumbing, heating, and air conditioning systems in homes.

    Powered by JazzHR

    35ypvJxV35

  • Baker Distributing Company

    Sales Center Manager

    5 days ago

    Baker Distributing Company Chattanooga, United States

    About Us · Baker Distributing Company is one of the largest distributors of HVAC, refrigeration and food service equipment in the U.S. We have been in business for nearly 75 years; we are visionaries We are innovating the distribution industry every single day as we transform ou ...

  • Work With Your Handz

    Call Center Manager

    16 hours ago

    Work With Your Handz Chattanooga, United States

    Job Description · Job DescriptionJob Opportunity: Call Center/Dispatcher Manager · At our long-standing establishment in Chattanooga, we prioritize continuous growth by selectively bringing on board the best talent. Our customers love us for our unwavering commitment to excellenc ...

  • Microsoft Corporation

    Data Center Program Manager

    3 weeks ago

    Microsoft Corporation Hamilton, United States

    In alignment with our Microsoft values, we are committed to cultivating an inclusive work environment for all employees to positively impact our culture every day and we need you as a · Datacenter Project Manager · ( · DCPM) - Power Harvesting · with the primary focus at redu ...

  • Amazon Inc

    Data Center Project Manager, DCC Communities

    6 days ago

    Amazon Inc Hamilton, United States

    The Critical Projects Implementation (CPI) team is a project management and execution team that manages construction activity within the operational data center spaces. The CPI team is tasked with critical infrastructure improvement projects to optim Project Manager, Operations M ...

  • CHI Memorial Chattanooga

    Manager Sleep Center

    1 week ago

    CHI Memorial Chattanooga Chattanooga, United States

    **Overview** · CHI Memorial Hospital, now part of CommonSpirit Health formed between Catholic Health Initiatives (CHI) and Dignity Health, is once again the only hospital in the Chattanooga area to be named a Best Regional Hospital by U.S. News & World Report. We are proud to be ...

  • Amazon

    Data Center Project Manager, US-East 2 CPI

    5 days ago

    Amazon Hamilton, United States

    The Critical Projects Implementation (CPI) team is a project management and execution team that manages construction activity within the operational data center spaces. The CPI team is tasked with critical infrastructure improvement projects to optimize utilization of space, powe ...

  • Amazon

    Data Center Project Manager, US-East 2 CPI

    3 weeks ago

    Amazon Hamilton, United States

    · The Critical Projects Implementation (CPI) team is a project management and execution team that manages construction activity within the operational data center spaces. The CPI team is tasked with critical infrastructure improvement projects to optimize utilization of space, p ...

  • Work With Your Handz

    Call Center Manager

    1 day ago

    Work With Your Handz Tunnel Hill, United States

    Job Opportunity: Call Center/Dispatcher Manager · At our long-standing establishment in Chattanooga, we prioritize continuous growth by selectively bringing on board the best talent. Our customers love us for our unwavering commitment to excellence. While you may have seen our t ...

  • Stellar Innovations

    Engineer as project manager for planning

    3 weeks ago

    Stellar Innovations Hamilton, United States

    Are you passionate about contributing your own ideas to projects? Come join one of the largest engineering firms in Germany. Our team offers exciting tasks and various opportunities for professional and personal development. Help us with the modernization and maintenance of our r ...

  • Goodwill Industries of Chattanooga

    Opportunity Center Manager

    1 week ago

    Goodwill Industries of Chattanooga Dalton, United States

    Who is Goodwill Industries of the Greater Chattanooga Area? Since 1923, Goodwill Industries of the Greater Chattanooga Area helps people transform potential into opportunity With 17 store locations and a service territory of 23 counties in two state Manager, Continuous Improvemen ...

  • Parkridge Medical Center

    Clinical Nurse Coordinator ED

    3 weeks ago

    Parkridge Medical Center Chattanooga, United States

    · IntroductionParkridge Medical Center is committed to investing in the latest technology enabling nurses to work more efficiently. Are you passionate about delivering patient-centered care? Submit your application for Clinical Nurse Coordinator ED position and spend more time a ...

  • Urgent Team

    fnp

    1 week ago

    Urgent Team Chattanooga, United States

    Bonus up to $5,000 · Physicians Care is looking for dedicated, compassionate, and experienced Nurse Practitioners and Physician Assistants to join our dynamic healthcare team in East Ridge, TN. FT and PRN opportunities are available · ABOUT PHYSICIANS CARE: · Physicians Care, ...

  • Parkridge Medical Center

    Cardiac Stepdown Nurse

    3 weeks ago

    Parkridge Medical Center Chattanooga, United States HOS

    Description · $20,000 Sign On Bonus for Eligible Full Time Hires · Parkridge Medical Center is committed to investing in the latest technology enabling nurses to work more efficiently. Are you passionate about delivering patient-centered care? Submit your application for Cardia ...

  • Parkridge Medical Center

    Surgical ICU Nurse

    3 weeks ago

    Parkridge Medical Center Chattanooga, United States HOS

    Description · Sign On and Relocation for Eligible Full Time Hires · Parkridge Medical Center is committed to investing in the latest technology enabling nurses to work more efficiently. Are you passionate about delivering patient-centered care? Submit your application for Surgi ...

  • Old National Bank

    Financial Center Manager

    2 weeks ago

    Old National Bank Cleveland, United States

    Overview · Old National Bank has been serving clients and communities since 1834. With $48 billion in total assets, we are a regional powerhouse deeply rooted in the communities we serve. As a trusted partner, we thrive on helping our clients achieve their goals and dreams, and ...

  • Parkridge Medical Center

    RN Wound Care Case Manager

    3 weeks ago

    Parkridge Medical Center Chattanooga, United States HOS

    Description · Introduction · Are you looking for a place to deliver excellent care patients deserve? At Parkridge Medical Center we support our colleagues in their positions. Join our Team as a(an) Rn Wound Care Case Manager and access programs to assist with every stage of your ...

  • Parkridge Medical Center

    RN Med Surg Oncology

    1 week ago

    Parkridge Medical Center Chattanooga, United States

    Introduction · Parkridge Medical Center is committed to investing in the latest technology enabling nurses to work more efficiently. · Are you passionate about delivering patient-centered care? · Submit your application for RN Med Surg Oncology - Sign On Bonus position and spend ...

  • The University of Tennessee at Chattanooga

    Director Of The Counseling Center, Counseling Center

    4 weeks ago

    The University of Tennessee at Chattanooga Chattanooga, United States Full time

    Director Of The Counseling Center, Counseling Center Z Description Director of the Counseling Center (Medical Management 2 – MR16) · Counseling Center · University of Tennessee at Chattanooga · The Director of the Counseling Center (UTCCC) will lead a team of counselors, ad ...

  • Helen Ross McNabb Center

    Case Manager

    3 weeks ago

    Helen Ross McNabb Center Chickamauga, United States

    Case Manager / Counselor - (Bachelor's) Hamilton & McMinn · We'vebeen waiting for someone like you · With a wide range of available positions inHamilton & McMinn Counties, you have many opportunities join the McNabb Center team infulfilling our mission: "Improving the lives of th ...

  • Parkridge Medical Center

    RN Rehab

    1 week ago

    Parkridge Medical Center Chattanooga, United States

    Introduction · Do you want to join an organization that invests in you as a(an) Rehab RN? At Parkridge Medical Center, you come first. HCA Healthcare has committed up to $300 million in programs to support our incredible team members over the course of three years. · Benefits · P ...