- High School diploma or equivalent required; College course work in related field helpful.
- Experience in a hotel or a related field preferred.
- Possess a positive and upbeat personality with a desire to deliver outstanding customer service to our guests.
- Demonstrate the ability to multi-task be detail-oriented and be able to problem solve in order to effectively deal with internal and external customers.
- Must be able to convey information and ideas clearly.
- Must be able to evaluate and select among alternative courses of action quickly and accurately.
- Must work well in stressful high pressure situations.
- Must be effective in handling problems in the workplace including anticipating preventing identifying and solving problems as necessary.
- Must be effective at listening to understanding and clarifying the issues raised by co-workers and guests.
- Must be able to work with and understand financial information and data and basic arithmetic functions.
- Ability to perform numerical operations using basic counting adding subtracting multiplying and dividing
- Ability to read comprehend and write simple instructions and/or short correspondence and memos
- Ability to use logic to define the problem collect information establish facts draw valid conclusions interpret information and deal with abstract variables for unique or unfamiliar situations
- An operational knowledge of Microsoft Office suite
- Must be willing and have the ability to work a varied schedule that may include evenings nights weekends and holidays
- Holds an understanding of hotel products and guest services (i.e. lifestyle full service resort etc)
- Ability to participate in the creation of an enjoyable work environment
- Approach all encounters with guests and associates in a friendly service oriented manner.
- Maintain high standards of personal appearance and grooming which include wearing the proper uniform and name tag when working (per brand standards).
- Maintain regular attendance in compliance with Aimbridge Hospitality standards as required by scheduling which will vary according to the needs of the hotel.
- Comply at all times with Aimbridge Hospitality policies standards and regulations to encourage safe and efficient hotel operations.
- Greet and welcome all guests approaching the Front Desk in accordance with Aimbridge Hospitality standards; maintain a friendly and warm demeanor at all times.
- Maintain proper operation of the telephone switchboard and ensure that all Aimbridge Hospitality performance standards are met.
- Handle requests for information mail and messages in an efficient and courteous manner.
- Answer guest inquires about hotel service facilities and hours of operation.
- Answer inquiries from guests regarding restaurants transportation entertainment etc.
- Establish and maintain good communications and team work with fellow associates and other departments within the hotel.
- Be aware of all rates packages and special promotions; Be familiar with all in house groups; Be aware of closed out and restricted dates.
- Obtain all necessary information when taking room reservations and follow rate quoting scenario.
- Be familiar with all Aimbridge Hospitality policies and house rules as well as hospitality terminology.
- Have knowledge of and assist in emergency procedures as required.
- Handle check-ins and check-outs in a friendly efficient and courteous manner.
- Fully comprehend and be able to operate all relevant aspects of the Front Desk computer system.
- Ensure logging and delivery of packages mail and messages as needed to guests and meeting rooms.
- Use proper two-way radio etiquette at all times when communicating with other associates.
- As needed deliver guest items such as luggage newspapers messages packages amenities or other items requested by guests or team members
- Maintain an up to date working knowledge of all property amenities as well as any special events local area attractions and things to do around the hotel.
- Perform other duties as assigned which may include but is not limited to the following: helping coworkers in other areas of the hotel maintaining a clean and organized work area and overall cleanliness and safety throughout the hotel and grounds
- Now offering Daily Pay Ask your Recruiter for more details
- Medical, Dental, and Vision Coverage
- Short-Term and Long-Term Disability Income
- Term Life and AD&D Insurance
- Paid Time Off
- Employee Assistance Program
- 401k Retirement Plan
-
Front Desk Agent
3 weeks ago
Marriott Vacations Worldwide Fort Lauderdale, United States**Shift**:1st and 2nd shift · **Pay**: $17.55/hour · **JOB SUMMARY** · Do you pride yourself on your customer service skills and ability to personalize interactions with guests? Have a bold attention to detail while multi-tasking? Value a cooperative, team-oriented environment? · ...
-
Front Desk Agent
2 weeks ago
Le Meridien Dania Beach at Fort Lauderdale Airport Dania Beach, United StatesAt Le Méridien, we believe in helping guests unlock the unexpected and engaging experiences each destination has to offer. Our guests are curious and creative, cosmopolitan, culture seekers that appreciate sophisticated, timeless service. We provide original, chic, and memorable ...
-
Front Desk Agent
5 days ago
Four Points by Sheraton Fort Lauderdale Airport - Dania Beach Dania, United States**Description**: · **Front Desk & Guest Care** · We are looking for people that have a passion to serve others Working at the front desk means you are at the hub of the hotel with the most interaction with our guests. Your role is key to the overall experience the guest will have ...
-
Front Desk Agent- Westin Fort Lauderdale
2 weeks ago
TPG Hotels & Resorts Fort Lauderdale, United States**Job Overview** · The Front Desk Agent is the first point of contact for guests and clients entering the establishment. They are responsible for providing excellent customer service, managing administrative tasks, and ensuring a smooth and welcoming experience for all visitors. ...
-
Front Desk Agent
3 days ago
Margaritaville Hollywood Beach Hollywood, United States Full timeProperty Description: · Overview: · Are you a people-oriented individual with a passion for hospitality? Join our team as a Front Desk Agent starting at $18/hr and be at the forefront of creating exceptional guest experiences. With high energy and enthusiasm, you will be the frie ...
-
Front Desk Agent
1 week ago
FirstService Residential Hollywood, United States**Job Overview**: · As a Front Desk Associate, you'll be responsible for working independently, and without direct supervision. Possess strong communication, telephone, and customer service skills. Be detailed oriented and able to multitask. Meet and greet residents; checks guest ...
-
Front Desk Agent
2 weeks ago
Residence Inn Miramar Miramar, United StatesJob Summary: · Front Desk Agents are responsible for greeting and registering the guest providing outstanding guest service during their stay and settling the guest's account upon completion of their stay. Primary responsibilities include: registering guests making and modifying ...
-
Front Desk Agent
2 weeks ago
Courtyard Miramar Miramar, United StatesJob Summary: · Front Desk Agents are responsible for greeting and registering the guest providing outstanding guest service during their stay and settling the guest's account upon completion of their stay. Primary responsibilities include: registering guests making and modifying ...
-
Front Desk Agent
2 weeks ago
Hilton Deerfield Beach, United StatesFront Desk Agent · A Guest Services Agent is responsible for greeting and registering guests and checking guests out of the hotel in the hotel's continuing effort to deliver outstanding guest service and financial profitability. · **What will I be doing?** · As a Guest Services A ...
-
Front Desk Agent
3 weeks ago
Courtyard Chicago Deerfield Deerfield, United StatesJob Summary: · **_ Shifts will vary between both 7am-3pm and 3pm-11pm, $17/hr, Full-time, Weekend availability required._** · Front Desk Agents are responsible for greeting and registering the guest providing outstanding guest service during their stay and settling the guest's ac ...
-
Front Desk Agent
1 week ago
B. F. Hospitality Group Ft. Lauderdale, United StatesThis position is responsible for anticipating guest needs, exceeding expectations and implementing creative solutions to provide exceptional service. This position is responsible for processing check-ins/outs, and assisting guests with reservations a Front Desk, Agent, Hospitalit ...
-
Front Desk Agent
2 weeks ago
FirstService Residential Aventura, United States**Job Overview**: · As a Front Desk Associate, you'll be responsible for working independently, and without direct supervision. Possess strong communication, telephone, and customer service skills. Be detailed oriented and able to multitask. Meet and greet residents; checks guest ...
-
Front Desk Agent
3 weeks ago
Lodging Dynamics Hospitality Group, LLC Fort Lauderdale, United StatesLocation:AC Hotel Ft. Lauderdale Beach About Lodging Dynamics: Lodging Dynamics Hospitality Group is a national hospitality management company serving the hospitality industry for over 30 years Lodging Dynamics Hospitality Group operates hotels acro Front Desk, Agent, Hospitality ...
-
Front Desk Agent
3 weeks ago
Catalina Hotel & Beach Club Miami Beach, United States**Summary/Objective** · The Front Desk Agent is responsible for ensuring all guests are promptly checked-in and out of the hotel, and all guest requests and queries are handled politely and efficiently in accordance with hotel standards. · **Essential Functions** · Reasonable acc ...
-
Front Desk Agent
2 weeks ago
Circa 39 Miami Beach, United StatesJob Summary: · Front Desk Agents are responsible for greeting and registering the guest providing outstanding guest service during their stay and settling the guest's account upon completion of their stay. Primary responsibilities include: registering guests making and modifying ...
-
Front Desk Agent
3 weeks ago
FirstService Residential Fort Lauderdale, United StatesFirstService Residential - JobID: [Guest Service / Concierge] As a Front Desk Agent at FirstService Residential, you'll: Greet and direct Residents, guests and invitees; Check guests and service providers in/out; Demonstrate excellent customer service, communication and time mana ...
-
Front Desk Agent
1 week ago
B Hotels & Resorts Fort Lauderdale, United StatesThe Front Desk Agent is responsible for communicating with members/visitors in a highly professional manner; retaining membership, answering calls, answering member questions, and various clerical tasks as assigned. · Responsibilities for guest services agent · * Accepts reservat ...
-
Front Desk Agent
3 weeks ago
Wyndham Hotels & Resorts Fort Lauderdale, United States** Front Desk Agent** · Location: Sunrise, FL, US · Property Name: La Quinta by Wyndham Sunrise Sawgrass Mills Req Id: 14269 · La Quinta by Wyndham is now seeking a Front Desk Agent to join our team at the La Quinta by Wyndham Sunrise Sawgrass Mills location in Sunrise , Flori ...
-
Front Desk Agent
2 weeks ago
The Dalmar Fort Lauderdale, United States Full timeThe Wurzak Hotel Group is looking to add an upbeat Front Desk Agent to their team to manage all aspects of hotel guest's accommodation. You will welcome new guests and issue room keys, manage reservations and provide information about rooms, rates, and amenities. · General Requir ...
-
Front Desk Agent
3 weeks ago
Courtyard Fort Lauderdale Beac Fort Lauderdale, United StatesJob Summary: · Front Desk Agents are responsible for greeting and registering the guest providing outstanding guest service during their stay and settling the guest's account upon completion of their stay. Primary responsibilities include: registering guests making and modifying ...
Front Desk Agent - Plantation, United States - Aimbridge Hospitality
Description
Front Desk Agents are responsible for greeting and registering the guest providing outstanding guest service during their stay and settling the guest's account upon completion of their stay. Primary responsibilities include: registering guests making and modifying reservations hotel operator and concierge duties. Providing attentive courteous and efficient service to all guests prior to arrival and throughout their stay while maximizing room revenue and occupancy.
QUALIFICATIONS:
RESPONSIBILITIES:
Located 15 minutes from the airport and Port Everglades, Residence Inn Fort Lauderdale hotel has newly-renovated suites Our new apartment-style suites feature stylish décor and separate living and sleeping areas. The highlight of every suite is the fully-equipped kitchen with stainless steel appliances and cookware. Extended stay travelers appreciate our free perks including free grocery delivery, daily hot breakfast and evening Mix with free apps and drinks (Mon-Wed). With business-friendly amenities such as free WiFi, 24-hour business center and 550 sq. ft. meeting room, corporate travelers experience hassle-free travel. Just minutes from FLL Airport and near BB&T Center, Hollywood Beach and Sawgrass Mills Mall, Residence Inn Fort Lauderdale hotel is a top choice among Plantation hotels.
As the global leader in third-party hotel management, our growing portfolio represents over 1,550 hotels in all 50 states and 22 countries, from top international lodging brands to luxury hotels, destination resorts and lifestyle hotels. Our associates around the globe are passionate about serving our guests and driving exceptional results, and thrive in a culture where everyone is inspired to be the best. Join a world of possibility with Aimbridge Hospitality.
After an initial waiting period, those hired into full time positions are eligible for a competitive benefits package that includes the following: