Jobs
>
Fort Lauderdale

    Ticket Operations Manager - Fort Lauderdale, United States - AEG

    AEG
    AEG Fort Lauderdale, United States

    3 weeks ago

    Default job background
    Description
    Job Title: Ticket Operations Manager

    Organization: Fort Lauderdale United FC

    Department: Ticketing

    Reports To: Director of Ticket Sales

    Classification: Full-time

    COMPANY INFORMATION:

    Fort Lauderdale United FC is one of the 8 teams that will feature in the inaugural 2024 season in the USL Super League. Additional teams are set to join in subsequent seasons. Fort Lauderdale United FC is set to play their home matches at Nova Southeastern University, in Davie, Florida, formerly home to the Miami Dolphins training facility.

    JOB DESCRIPTION

    The Ticket Operations Manager will manage all aspects of ticket operations, ticket fulfillment, ticket data management, customer service, game day box office operations, event day box office operations, season ticket sales, administrative information systems, and sales reporting.

    ESSENTIAL FUNCTIONS
    • Lead the creation, development, and maintenance of ticketed events through the team's ticketing system
    • Assist with creating and managing plans, promo codes, and other ticketing system programming needs.
    • Work with the ticketing provider to submit qualifiers for pre-sales and promotions, update event information, and troubleshoot pending issues.
    • Manage, maintain, and optimize stadium seating inventory for all ticket types.
    • Coordinate with the Ticket Sales team on venue and seating inventory for games and events.
    • Assess trends within the industry as well as within the local ticket data to optimize ticket revenue and market potential.
    • Oversee ticketing reports to management and accounting
    • Manage all game/event box-office operations and staff
    • Serve as a point of contact for all ticket-related questions and box office inquiries.
    • Coordinate with the sales department for all ticketing, fulfillment, and service needs of ticket holders.
    • Support Ticket Sales and Corporate Partnerships staff with order processing, payments, and reporting.
    • Staff and support ticket operations and sales for stadium events when necessary.
    • Fulfill approved ticket donation requests.
    • Provide ticket sales reports and attendee analytics to management.
    • Track and follow up on missed and failed ticket payments, as well as any other ticketing payment discrepancies.
    • Train and incentivize gameday staff to upsell and provide positively amazing service.
    • Serve as primary contact with ticketing systems and work closely with our representatives to fulfill tasks.
    • Other duties assigned
    SPECIFIC JOB KNOWLEDGE, SKILL AND ABILITY

    The Director of Ticket Sales must possess the following knowledge, skills, and abilities and be able to explain and demonstrate that they can perform the essential functions of the job, with or without reasonable accommodation, using some other combination of skill and abilities:
    • Ability to construct business plans from scratch and execute the plan
    • Ability to inspire, lead, and manage employees
    • Highly organized, resourceful, detailed-oriented, quick learner, and time management skills
    • Ability to prioritize and delegate workload and solve problems efficiently and quickly
    • Exceptional guest and client service capabilities
    • Ability to multi-task in a fast-paced and high-pressure environment
    • Ability to professionally handle highly sensitive and confidential information
    • Ability to professionally communicate and interact with all levels of management
    • Ability to read, listen, and communicate effectively in English, both verbally and in writing
    • Proficient with Microsoft Word, Excel, and Outlook
    • Quality presentation skills - ability to create, analyze, interpret, and present reports and correspondence
    • Knowledge in Seatgeek/TDC or other ticket software preferred
    • Background in Sports/Entertainment/Hospitality industry preferred
    • Bilingual (English & Spanish) a plus
    QUALIFICATION STANDARDS

    Bachelor's degree from an accredited College or University or equivalent industry experience
    • Minimum 2 years of Box Office experience either in a supervisor or lead role.
    • Proficient in Microsoft Office, especially Microsoft Excel.
    • Experience and working knowledge of ticketing systems and applications, preferably Seatgeek or TDC.
    • Must have strong initiative and work ethic and be able to function without supervision.
    • Ability to perform under pressure and in a fast-paced environment.
    • Capability to manage a high level of detail across multiple projects and to prioritize efficiently.
    • Superb customer service skills and the ability to effectively communicate with guests.
    • Strong communication and customer service skills.
    • Working knowledge of MS Word, Excel, PowerPoint, Outlook, and other computer skills.
    • Attention to detail and a commitment to excellence are a must.
    • Ability to work nights, weekends, and holidays as dictated by events.
    • High level of professionalism with a strong work ethic and the ability to work in a team setting.
    Fort Lauderdale United FC provides comprehensive benefits offerings to all full-time employees. Our benefits include medical, vision, and dental insurance. Fort Lauderdale United FC is an equal opportunity employer, and we will not discriminate against any employee or applicant for employment because of age, race, creed, color, national origin, ancestry, marital status, affectional or sexual orientation, gender identity or expression, disability, nationality or any other classification protected by law.
  • Sudsies

    Operations Manager

    1 week ago

    Sudsies Fort Lauderdale, United States

    You have most likely seen our trucks around town with smiles all over them. This is who we are all about at Sudsies. We are South Florida's friendliest full service dry cleaning company and seeking an Operations Manager for our Fort Lauderdale location to join our fantastic team. ...

  • Elevate Patient Financial Solutions

    Operations Manager I

    1 week ago

    Elevate Patient Financial Solutions Fort Lauderdale, United States

    **Elevate Patient Financial Solutions **has an exciting career opportunity available as an **Operations Manager I**. This position will be located **100% onsite at a hospital in Fort Lauderdale, FL**. The Full Time schedule for this role will be **Monday-Friday 8am-5pm, some week ...

  • FirstService Residential South - High Rise

    Property Operations Manager

    1 day ago

    FirstService Residential South - High Rise Fort Lauderdale, United States Part time

    **Job Overview**: · The Operation's Manager is to assist the Property Manager in the day-to-day operations of the Association. During the day shift, the Operations Manager oversees the status of deliveries, construction, moves and various other issues that need constant monitorin ...

  • Paragon Theaters

    Operations Manager

    1 week ago

    Paragon Theaters Fort Lauderdale, United States

    PURPOSE: · Paragon Theaters, known nationwide for pioneering the Lux Box and Axis 15 Extreme experience. Paragon offers up first-run movies and alternate programming alongside an American Grill menu and full-service bar. Paragon Theaters offers competitive salaries and benefits. ...

  • Sapphire Technologies

    Operations Management

    1 week ago

    Sapphire Technologies Sea Ranch Lakes, FL, United States Freelance

    **Deputy Operations Manager (m/f/d) in Sea Ranch Lakes, FL** · - **FULL-TIME**: · - **Bahnhofstraße 29, 78224 Singen (Hohentwiel), Germany** · At HANS IM GLÜCK, we focus on what really matters: ensuring the well-being of our environment, employees, and guests. With a team of over ...

  • ScribeAmerica

    IT Operations Manager

    3 weeks ago

    ScribeAmerica Fort Lauderdale, United States

    Job Description : · POSITION SUMMARY: · Job Title: IT Operations Manager · FLSA Status: Exempt · Type: Full-time · Department: Information Technology · Reports To: Senior Vice President, Information Technology · IT Operations Manager is responsible for all information syst ...

  • gpac

    Operations Manager

    12 hours ago

    gpac Fort Lauderdale, United States

    Job Description · Job Title: Aerospace Manufacturing Operations Manager · Location: Fort Lauderdale, FL · Overview: We are seeking an experienced Aerospace Manufacturing Operations Manager to lead and oversee all aspects of our manufacturing operations within the aerospace ind ...

  • Tiello

    Field Operations Manager

    3 days ago

    Tiello Fort Lauderdale, United States

    Job description · Tiello has partnered with a highly successful Electrical Contractor in the Ft. Lauderdale area on their search for a Field Operations Manager / General Superintendent to work in service and special projects. · The Field Operations Manager will oversee all field ...

  • Coranet

    Operations Manager

    2 weeks ago

    Coranet Fort Lauderdale, United States

    Job Description · Job DescriptionLow Voltage Operations Manager - Florida · Company Description · Coranet Corp is a leading national provider of Low Voltage Solutions - Structured Cabling Infrastructure, Wireless, Audio-visual, and Physical Security (access control and video surv ...

  • NexDine

    Culinary Operations Support Manager

    2 weeks ago

    NexDine Fort Lauderdale, United States

    Culinary Operations Support Manager - Careers At NexDine · Career Opportunities with NexDineA great place to work.Careers At NexDine · Share with friends · Current job opportunities are posted here as they become available.Back To Openings · Culinary Operations Support Manage ...

  • Magic Leap

    Facilities Operations Manager

    12 hours ago

    Magic Leap Fort Lauderdale, United States

    A new paradigm of computing · Magic Leap is a pioneer in spatial computing, developing groundbreaking augmented reality technology that seamlessly blends digital content with the real world. As the creator of the next computing platform, our mixed reality devices unlock new poss ...

  • ShipMonk

    Strategy and Operations Manager

    2 hours ago

    ShipMonk Fort Lauderdale, United States

    Why ShipMonk? ShipMonk is the world's largest 3 PL for high-growth e-commerce and DTC brands. Since our inception in 2014, we've operated with a singular guiding principle: to help small and medium-sized e-commerce businesses scale by offering techno Operations Manager, Operation ...

  • City of Plantation Florida

    financial operations manager

    3 weeks ago

    City of Plantation Florida Fort Lauderdale, United States

    This an exempt position, which is professional accounting work within the City's Finance Department, supervising and reconciling accounts payable and receivable, fixed asset & grant management clerical and accounting staff in the coordination of thei Operations Manager, Financial ...

  • City of Fort Lauderdale, FL

    manager of airfield operations

    3 weeks ago

    City of Fort Lauderdale, FL Fort Lauderdale, United States

    Salary: · $65, $101,257.97 Annually · Location : · FL 33309, FL · Job Type: · Full Time · Job Number: · NB010-02 · Department: · City Manager · Division: · 18AE Executive Airport · Opening Date: · 11/15/2023 · Closing Date: · Continuous · POSITION SUMMARY · The C ...

  • EverDriven Technologies LLC

    Account Operations Manager

    3 weeks ago

    EverDriven Technologies LLC Fort Lauderdale, United States

    Job Description · Job Description · EverDriven · is a rapidly growing, tech-enabled transportation management company, serving some of the most vulnerable children in our community. We exist to ensure that children with special needs receive safe, efficient, and cost- effectiv ...

  • First Impressions Smile Center

    Practice Manager of Operations

    4 days ago

    First Impressions Smile Center Fort Lauderdale, United States

    Overview: · Practice Manager of Operations · First Impressions Smile Center is looking for a Practice Manager of Operations to join our team. · Why Heartland Dental? · Heartland Dental believes that to provide exceptional lifetime care for our patients, we must hire and grow ...

  • Delta Mechanical

    Branch Operations Manager

    3 weeks ago

    Delta Mechanical Fort Lauderdale, United States

    Are you a skilled professional seeking a rewarding career in the plumbing industry? Look no further than Delta Mechanical Inc. · At Delta Mechanical, we're more than just a plumbing company; we're a family built on a foundation of integrity, excellence, and unwavering dedication ...

  • Alj Services Llc

    Janitorial Operation Manager

    2 weeks ago

    Alj Services Llc Fort Lauderdale, United States

    Job Description · Job DescriptionBenefits/PerksCompetitive wages · Career Growth Opportunities · Fun and Energetic Environment · Job Summary · The Operations Supervisor at ALJ Services. will be responsible but not limited to ensuring the safety of the staff, timely gathering of t ...

  • Terminal Security Solutions

    Assistant Operations Manager

    2 weeks ago

    Terminal Security Solutions Fort Lauderdale, United States

    Job Description · Job DescriptionDescription:The TSO is the Operations Manager's direct representative, responsible for providing overall leadership and management of all personnel assigned to his/her specific terminal operation. The TSO has the following duties and responsibilit ...

  • Pivot Parking LLC

    Parking Operations Manager

    4 days ago

    Pivot Parking LLC Fort Lauderdale, United States

    Job Description · Job DescriptionDescription:The Parking Operations Manager is responsible for the comprehensive day-to-day management of parking operations, overseeing staff, ensuring exceptional customer service, maintaining equipment, nurturing client relations, managing finan ...