Head Administrator - Rockford, United States - Greenlink Energy Solutions

Description

Join a company where everyone brings their best every day

Greenlink combines building efficiency technologies with solar energy and next-gen HVAC to increase the health, comfort, and efficiency of our customers' properties.

We foster a positive and collaborative work environment, encouraging each team member to bring their unique skills, ideas, and perspectives to work daily.

Our team members support each other's growth and we believe in recognizing and rewarding dedication, leadership, and excellence. Join us, and be part of a team where everyone brings their very best every day


Qualifications:

• 3+ years of administrative/office assistant experience required
• Experience working administratively in HVAC, electrical, plumbing or other related trade industries required
• Proficiency in CRM and/or project management software used for scheduling, task management, and tracking customer communications
• Associates degree preferred

Knowledge & Abilities:

• Understanding of HVAC systems, components, terminology, and industry standards to facilitate effective communication and coordination with customers, field crews, and program managers
• Ability to identify and address potential issues or challenges that may arise during project execution to ensure project success and customer satisfaction
• Strong collaborative skills to work effectively with crossfunctional teams, including field crews, program managers, and other administrative staff, to achieve project goals
• Commitment to ensuring high levels of customer satisfaction by delivering quality service, addressing customer concerns promptly, and maintaining open lines of communication throughout the project lifecycle
• Strong organizational skills to maintain accurate records, track project progress, and manage documentation for multiple projects simultaneously
• Experience in assigning tasks, allocating resources, and deploying workers efficiently to meet project requirements and deadlines
• Capacity to adapt to changing project requirements, priorities, and customer needs, while maintaining a high level of professionalism and customer service

Responsibilities:

• Coordinate scheduling and dispatching of field crews for HVAC projects, ensuring efficient allocation of resources and timely completion of tasks
• Manage calendars and schedules, including assessments, jobs, inspections, and project timelines, to facilitate smooth project coordination and communication
• Connect new HVAC leads with a Greenlink Energy Advisor, ensuring their needs are met and satisfaction is maintained.
• Maintain accurate records of customer communications, installation activities, repairs, inspections, and equipment specifications
• Facilitate effective communication and coordination between customers, field crews, and the office, providing regular updates on project status and timelines
• Monitor project progress, identify potential issues or challenges, and implement corrective actions as needed to keep projects on track and within budget
• Continuously evaluate and optimize project management processes and procedures to improve efficiency, productivity, and customer satisfaction

Pay:
$45, $55,000.00 per year


Benefits:

• Dental insurance
• Health insurance
• Life insurance
• Paid time off
• Vision insurance

Schedule:

• 8 hour shift
• Monday to Friday

Experience:

Google Suite: 1 year (preferred)

• Administrative experience: 1 year (preferred)

Work Location:
In person