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    Customer Service Specialist - Denver, United States - Signs By Tomorrow

    Signs By Tomorrow
    Signs By Tomorrow Denver, United States

    4 days ago

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    Description


    Responsible for increasing revenue through front counter sales, account management, and database marketing while providing exceptional customer service for an overall outstanding customer experience.

    Manage client communication to identify needs, present solutions, and lead and direct the sales process through completion. Responsible for assisting the owner(s) with administration center needs including marketing.


    Responsibilities


    • Greets walk-in client, and identify and assist with needs and/or orders.
    • Answers phone calls within 3 rings, identify client's needs, provide solutions to assist with questions and/or order needs.
    • Manages walk-in traffic incoming calls, emails, and fax communications and takes appropriate actions.
    • Collects accurate and complete information.
    • Processes and inputs orders.
    • Prepares estimates and quotes.
    • Serves as a primary contact for clients and a liaison between sales, production, and clients.
    • Oversees and creates opportunities for in-house phone and front-counter sales.
    • Performs quality checks on outgoing jobs, using an eye for detail, care for quality approach.
    • Places phone calls and/or emails to follow up on estimates.
    • Updates client records and purchasing history, maintains records with accurate and updated information.
    • Understand products, services, and procedures within the organization.
    • Markets products, solutions, and services to previous and current clients
    • Conducts collection calls for receivables.
    • Maintains communication logs and other pertinent records.
    • Ensures proper cleanliness and a "tour-ready" environment at the front counter, conference/meeting rooms, and showroom areas.
    • Builds professional relationships with diverse client/prospect base.
    • Assists with scheduling, and priority changes in a fast-paced environment.
    • Assists with other projects as needed

    Qualifications


    • 2 years of business-to-business sales and/or customer service experience.
    • Proficient in MS Office Suite, and Internet.
    • Knowledge of sign industry substrates, media, and products
      preferred, but not required
    • Excellent time management, and calendaring skills.

    • Project management for multiple projects, deadlines, and orders.
    • Experience in graphic design would be a plus.
    • Experience in social media posts.
    • Experience in payment processing and data entry.
    • 2-3 years experience in customer service, print/sales would be a plus.
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