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    Appliance Service Associate - Baton Rouge, United States - Ferguson

    Ferguson
    Ferguson Baton Rouge, United States

    4 weeks ago

    Default job background
    Full time
    Description

    Job Posting:

    Ferguson is North America's leading value-added distributor across residential, non-residential, new construction and repair, maintenance, and improvement (RMI) end markets. Spanning 34,000 suppliers and more than one million customers, we deliver local expertise, value-added solutions, and the industry's most extensive portfolio of products. From infrastructure, plumbing, and appliances, to HVAC, fire protection, fabrication, and more, we make our customers' complex projects simple, successful, and sustainable.

    Ferguson is currently seeking the right individual to fill an immediate need for an Appliance Service Associate with a high focus on new construction multifamily project work along with some residential warranty service. If you have a love of meeting people and providing great customer service coupled with an interest in contributing directly to the bottom line of a multi-billion-dollar organization, this is the position for you

    Schedule: Monday - Friday 7am - 4pm plus overtime as needed - no weekends

    Responsibilities

    As an Appliance Service Associate, you will:

  • Maintain product knowledge on multiple brands such as GE, Subzero, Thermador, Asko, Bosch, Miele, Whirlpool, Kitchen Aid, Jenn Air, Maytag, Dacor, Viking, Marvel, Uline, and Scotsman
  • Troubleshoot and diagnose appliance issues
  • Provide service repair options, estimates, and timeframes to customers
  • Ensure every customer's concerns are addressed and resolved
  • Be responsible for providing driver duties and responsibilities
  • Additional duties as required to include, but not limited to, completing office paperwork notating service calls
  • Have a company provided laptop, cell phone, and service van to drive home

    • Qualifications

  • Prior experience with construction, kitchen, plumbing, home appliance products, or installations preferred
  • Experience in appliance service within our industry is highly preferred
  • Relevant appliance service repair skills preferred
  • Valid state issued driver's license is required (CDL not required)
  • Must be at least 21 years of age
  • Familiarity with residential appliances
  • Ability to deal with a vast array of customers with varying levels of product knowledge
  • Excellent customer service skills
  • Strong communication skills with the ability to express ideas clearly and completely when speaking to customers
  • Document important job notes in a way a non-tradesperson would understand
  • Ability to read, understand, and interpret product specs, parts breakdowns, and other documents such as safety rules, operating and maintenance instructions, and procedure manuals
  • Outstanding attention to detail
  • Possess organization, time management, and creative problem-solving skills
  • Ability to use 3rd party apps to accurately document work
  • Ability to lift 50+ pound objects frequently and 90+ pound objects occasionally

    • Ferguson is dedicated to providing meaningful benefits programs and products to our associates and their families—geared toward benefits, wellness, financial protection, and retirement savings. Ferguson offers a competitive benefits package that includes medical, dental, vision, retirement savings with company match, paid leave (vacation, sick, personal, holiday, and parental), employee assistance programs, associate discounts, community involvement opportunities, and much more

    -

    Pay Range:

    -

    $ $29.00

    -

    OR

    -

    This role is Bonus or Incentive Plan eligible.

    -

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