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Cary

    Urgently Hiring Customer Service Representative - Cary, United States - Storm

    Storm
    Storm Cary, United States

    3 weeks ago

    Default job background
    Description

    Benefits:

    Bonus based on performance

    Competitive salary

    Flexible schedule

    Qualifications


    •Previous experience in customer service,

    sales, or other related fields


    •Ability to build rapport with clients


    •Ability to prioritize and multitask


    •Positive and professional demeanor


    •Excellent written and verbal communication

    skills

    Responsibilities


    •You will be responsible for helping customers

    by providing product and service information

    and resolving technical issues


    •This is a customer facing role focused on

    customer acquisition, retention and account

    management


    •Handle customer inquiries and complaints


    •Troubleshoot and resolve product issues and

    concerns


    •Document and update customer records

    based on interactions


    •Develop and maintain a knowledge base of

    the evolving products and services

    Full description


    • We are seeking a Customer Service Representative to join our team


    • You will be responsible for helping customers by providing product and service information and

    resolving technical issues.


    • This is a customer facing role focused on customer acquisition, retention and account

    management


    • Handle customer inquiries and complaints


    • Provide information about the products and services


    • Troubleshoot and resolve product issues and concerns


    • Document and update customer records based on interactions


    • Develop and maintain a knowledge base of the evolving products and services


    • Previous experience in customer service, sales, or other related fields


    • Ability to build rapport with clients


    • Ability to prioritize and multitask


    • Positive and professional demeanor


    • Excellent written and verbal communication skills

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