- Resolve customer inquiries and complaints via written, telephonic and face-to-face communication in a timely and accurate manner.
- Prepare adjustments for services not properly processed, either systematically, or by forwarding to the appropriate area for follow up and resolution.
- Meet all production, quality, and adherence standards. Attends all required training classes.
- Elevate issues to next level of supervision, as appropriate.
- Maintain accurate records, including timekeeping records.
- Other duties as assigned or requested.
- High School Diploma or GED
- None
- None
- 6 months of Customer Service in a customer facing role
- Customer Service in a call-center environment
- Customer Service in a Healthcare related call-center environment strongly preferred
- None
- None
- Knowledge of principles and processes for providing customer service, including customer needs assessment and meeting standards.
- Ability to handle many tasks simultaneously and respond to customers and their issues promptly and professionally.
- Ability to take direction and to navigate through multiple systems simultaneously.
- Ability to maintain composure under stressful and fast-paced conditions.
- Strong written and verbal communication skills
- Ability to communicate complex information in a simple, customer facing way
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Customer Service Representative
3 weeks ago
Speedy Glass Helena, United StatesOur Customer Service Representative opportunity comes with a salary range of · $17 to $20 an hour · based on customer service experience. · For over 75 years Speedy Glass has worked tirelessly to deliver the best service and top-tier products to our customers. As an established ...
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Field Service Representative
3 weeks ago
Hunter Engineering Company Helena, United StatesJob Description · Job DescriptionDo you have a passion for customer service and a high level of technical ability? We're seeking a Field Service Representative for our Bozeman/Helena, MT market. If you possess: · Excellent customer service skills, superior organizational skills, ...
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Customer Service Representative
3 weeks ago
Summit Optical Co Helena, United StatesSummit Optical is a growing, fast-paced optical manufacturing lab located in Helena, MT which provides services across the United States is seeking a Customer Service Representative. Duties include: - Answering telephones - Data entry - Daily reports Summit is willing to train ha ...
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Customer Service Representative
1 week ago
Valley Bank of Helena Helena, United StatesAbout the Role: · We were voted the number one bank in Helena for the 24th straight year in the Independent Record. We believe nice does matter, and our staff and leadership stands behind those words. Valley Bank employees enjoy continuing professional development, so if youre l ...
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Customer Service Representative
16 hours ago
National Seating & Mobility Helena, United StatesWhat is it like to work at NSM? · National Seating & Mobility (NSM) serves a special mission. We provide each team member the opportunity to directly impact our clients' lives. We are dedicated to providing the best care for our clients' unique needs. · Whether the mobility nee ...
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Customer Service Representative
4 days ago
National Seating & Mobility Helena, United States Full timeWhat is it like to work at NSM? · National Seating & Mobility (NSM) serves a special mission. We provide each team member the opportunity to directly impact our clients' lives. We are dedicated to providing the best care for our clients' unique needs. · Whether the mobility nee ...
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Wilbur-Ellis Helena, United States** Agriculture Customer Service Representative (St. Helena, CA)** · **Job Category****:** Customer Service **Requisition Number****:** AGRIC007458 Showing 1 location **Job Details** · **Description** · *For nearly a century, Wilbur-Ellis has experienced success and growth in m ...
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Part Time Member Services Representative
1 week ago
PF Management Group Helena, United States Part timeJob Summary · The Member Services Representative will be responsible for creating a positive member experience by providing a superior level of customer service to Planet Fitness members, prospective members and guests. · Essential Duties and Responsibilities · Greet members, p ...
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Wilbur-Ellis Nutrition LLC Helena, United States** Agriculture Customer Service Representative, Seasonal (St. Helena, CA)** · **Job Category****:** Customer Service **Requisition Number****:** AGRIC006501 Showing 1 location **Job Details** · **Description** · *For nearly a century, Wilbur-Ellis has experienced success and g ...
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Part Time Member Services Representative
2 weeks ago
PF Management Group Helena, United States Part timeJob Description · Job DescriptionJob Summary · The Member Services Representative will be responsible for creating a positive member experience by providing a superior level of customer service to Planet Fitness members, prospective members and guests. · Essential Duties and Resp ...
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Customer Service Representative
3 weeks ago
Glacier Bancorp Helena, United StatesWe were voted the number one bank in Helena for the 24th straight year in the Independent Record. We believe nice does matter, and our staff and leadership stands behind those words. Valley Bank employees enjoy continuing professional development, Customer Service Representative, ...
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customer service representative
3 weeks ago
Family Dollar Helena, United StatesFamily Dollar Rustic Way [Retail Associate / Cashier / Team Member] As a Customer Service Representative at Family Dollar, you will: Be responsible for providing exceptional service to customers; Greet customers and assist them with selection of merchandise; Complete cash registe ...
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Customer Service Representative
3 weeks ago
Enterprise Holdings Helena, United States Part timeOverview · Start your career with Enterprise We're hiring immediately for a Customer Service Representative at the Helena Regional Airport · Get on the fast track to a more rewarding career with National Car Rental and Alamo Rent A Car - teams that are committed to quality, innov ...
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Customer Service Representative
6 days ago
Speedy Glass Helena, United StatesOur Customer Service Representative opportunity in Helena has a salary range from $18 to $20 an hour based on experience · You will needState issued Driver's license and clean driving record · Physical Requirements: Sitting/computer use for extended periods of time · As a Custo ...
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Customer Service Representative
4 weeks ago
Enterprise Holdings Helena, United StatesOverview: · Start your career with Enterprise Were hiring immediately for a Customer Service Representative at the Helena Regional Airport · Get on the fast track to a more rewarding career with National Car Rental and Alamo Rent A Car - teams that are committed to quality, inn ...
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Customer Service Representative
3 weeks ago
Sharecare Helena, United States Paid WorkJob Description: · Sharecare is the leading digital health company that helps people – no matter where they are in their health journey – unify and manage all their health in one place. Our comprehensive and data-driven virtual health platform is designed to help people, provider ...
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Customer Service Representative
2 weeks ago
Enterprise Mobility Inc Helena, United States Part timeOverview · Start your career with Enterprise Were hiring immediately for a Customer Service Representative at the Helena Regional Airport · Get on the fast track to a more rewarding career with National Car Rental and Alamo Rent A Car - teams that are committed to quality, inno ...
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Customer Service Representative
5 days ago
National Seating & Mobility Helena, United StatesWhat is it like to work at NSM? · National Seating & Mobility (NSM) serves a special mission. We provide each team member the opportunity to directly impact our clients lives. We are dedicated to providing the best care for our clients unique needs. · Whether the mobility needs ...
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Agricultural Customer Service Representative
3 weeks ago
Wilbur-Ellis Helena, United States** Agricultural Customer Service Representative (St. Helena, CA)** · **Job Category****:** Customer Service **Requisition Number****:** AGRIC05875 Showing 1 location **Job Details** · **Description** · *For nearly a century, Wilbur-Ellis has experienced success and growth in m ...
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Johnson Controls International Helena, MT, United States Full timeBuild your best future with the Johnson Controls team · As a global leader in smart, healthy and sustainable buildings, our mission is to reimagine the performance of buildings to serve people, places and the planet. Our teams are uniquely positioned to support a multitude of in ...
Associate Customer Service Representative - Helena, United States - Highmark Health
Description
Company :
United Concordia Dental
Job Description :
JOB SUMMARY
This job handles customer inquiries by telephone and/or email and/or in person from individual members, groups, providers and brokers in a customer service center. Troubleshoots and resolves customer complaints. Ensures that responses to inquiries are completed timely and according to established service and quality standards.
ESSENTIAL RESPONSIBILITIES
EDUCATION
Required
Substitutions
Preferred
EXPERIENCE
Required
Preferred
LICENSES or CERTIFICATIONS
Required
Preferred
SKILLS
Language (Other than English):
None
Travel Requirement:
0% - 25%
PHYSICAL, MENTAL DEMANDS and WORKING CONDITIONS
Position Type
Office-based
Teaches/Trains others regularly
Rarely
Travels regularly from the office to various work sites or from site-to-site
Does Not Apply
Works primarily out-of-the office selling products/services (Sales employees)
Does Not Apply
Physical Work Site Required
No
Lifting up to 10 pounds
Constantly
Lifting 10 to 25 pound
Rarely
Lifting 25 to 50 pounds
Rarely
Disclaimer: The job description has been designed to indicate the general nature and essential duties and responsibilities of work performed by employees within this job title. It may not contain a comprehensive inventory of all duties, responsibilities, and qualifications required of employees to do this job.
Compliance Requirement : This job adheres to the ethical and legal standards and behavioral expectations as set forth in the code of business conduct and company policies.
As a component of job responsibilities, employees may have access to covered information, cardholder data, or other confidential customer information that must be protected at all times. In connection with this, all employees must comply with both the Health Insurance Portability Accountability Act of 1996 (HIPAA) as described in the Notice of Privacy Practices and Privacy Policies and Procedures as well as all data security guidelines established within the Company's Handbook of Privacy Policies and Practices and Information Security Policy.
Furthermore, it is every employee's responsibility to comply with the company's Code of Business Conduct. This includes but is not limited to adherence to applicable federal and state laws, rules, and regulations as well as company policies and training requirements.
Pay Range Minimum:
$16.50
Pay Range Maximum:
$22.20
Base pay is determined by a variety of factors including a candidate's qualifications, experience, and expected contributions, as well as internal peer equity, market, and business considerations. The displayed salary range does not reflect any geographic differential Highmark may apply for certain locations based upon comparative markets.
Highmark Health and its affiliates prohibit discrimination against qualified individuals based on their status as protected veterans or individuals with disabilities, and prohibit discrimination against all individuals based on their race, color, age, religion, sex, national origin, sexual orientation/gender identity or any other category protected by applicable federal, state or local law. Highmark Health and its affiliates take affirmative action to employ and advance in employment individuals without regard to race, color, age, religion, sex, national origin, sexual orientation/gender identity, protected veteran status or disability.
EEO is The Law
Equal Opportunity Employer Minorities/Women/Protected Veterans/Disabled/Sexual Orientation/Gender Identity ( )
We endeavor to make this site accessible to any and all users. If you would like to contact us regarding the accessibility of our website or need assistance completing the application process, please contact number below.
For accommodation requests, please contact HR Services Online at
California Consumer Privacy Act Employees, Contractors, and Applicants Notice
Req ID: J242920
Associate Customer Service Representative professionals in Helena
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Sarah Elkins
I love to help people figure out what's stopping them from being successful, no matter how they defi ...