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Customer Service Representative
3 weeks ago
Summit Optical Co Helena, United StatesSummit Optical is a growing, fast-paced optical manufacturing lab located in Helena, MT which provides services across the United States is seeking a Customer Service Representative. Duties include: - Answering telephones - Data entry - Daily reports Summit is willing to train ha ...
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Field Service Representative
3 weeks ago
Hunter Engineering Company Helena, United StatesJob Description · Job DescriptionDo you have a passion for customer service and a high level of technical ability? We're seeking a Field Service Representative for our Bozeman/Helena, MT market. If you possess: · Excellent customer service skills, superior organizational skills, ...
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Customer Service Representative
3 weeks ago
Speedy Glass Helena, United StatesOur Customer Service Representative opportunity comes with a salary range of · $17 to $20 an hour · based on customer service experience. · For over 75 years Speedy Glass has worked tirelessly to deliver the best service and top-tier products to our customers. As an established ...
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Customer Service Representative
1 week ago
Valley Bank of Helena Helena, United StatesAbout the Role: · We were voted the number one bank in Helena for the 24th straight year in the Independent Record. We believe nice does matter, and our staff and leadership stands behind those words. Valley Bank employees enjoy continuing professional development, so if youre l ...
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Customer Service Representative
4 days ago
National Seating & Mobility Helena, United States Full timeWhat is it like to work at NSM? · National Seating & Mobility (NSM) serves a special mission. We provide each team member the opportunity to directly impact our clients' lives. We are dedicated to providing the best care for our clients' unique needs. · Whether the mobility nee ...
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Customer Service Representative
15 hours ago
National Seating & Mobility Helena, United StatesWhat is it like to work at NSM? · National Seating & Mobility (NSM) serves a special mission. We provide each team member the opportunity to directly impact our clients' lives. We are dedicated to providing the best care for our clients' unique needs. · Whether the mobility nee ...
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Wilbur-Ellis Helena, United States** Agriculture Customer Service Representative (St. Helena, CA)** · **Job Category****:** Customer Service **Requisition Number****:** AGRIC007458 Showing 1 location **Job Details** · **Description** · *For nearly a century, Wilbur-Ellis has experienced success and growth in m ...
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Wilbur-Ellis Nutrition LLC Helena, United States** Agriculture Customer Service Representative, Seasonal (St. Helena, CA)** · **Job Category****:** Customer Service **Requisition Number****:** AGRIC006501 Showing 1 location **Job Details** · **Description** · *For nearly a century, Wilbur-Ellis has experienced success and g ...
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Part Time Member Services Representative
2 weeks ago
PF Management Group Helena, United States Part timeJob Description · Job DescriptionJob Summary · The Member Services Representative will be responsible for creating a positive member experience by providing a superior level of customer service to Planet Fitness members, prospective members and guests. · Essential Duties and Resp ...
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Part Time Member Services Representative
1 week ago
PF Management Group Helena, United States Part timeJob Summary · The Member Services Representative will be responsible for creating a positive member experience by providing a superior level of customer service to Planet Fitness members, prospective members and guests. · Essential Duties and Responsibilities · Greet members, p ...
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Customer Service Representative
3 weeks ago
Glacier Bancorp Helena, United StatesWe were voted the number one bank in Helena for the 24th straight year in the Independent Record. We believe nice does matter, and our staff and leadership stands behind those words. Valley Bank employees enjoy continuing professional development, Customer Service Representative, ...
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Customer Service Representative
6 days ago
Speedy Glass Helena, United StatesOur Customer Service Representative opportunity in Helena has a salary range from $18 to $20 an hour based on experience · You will needState issued Driver's license and clean driving record · Physical Requirements: Sitting/computer use for extended periods of time · As a Custo ...
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Customer Service Representative
3 weeks ago
Enterprise Holdings Helena, United States Part timeOverview · Start your career with Enterprise We're hiring immediately for a Customer Service Representative at the Helena Regional Airport · Get on the fast track to a more rewarding career with National Car Rental and Alamo Rent A Car - teams that are committed to quality, innov ...
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Customer Service Representative
2 weeks ago
Enterprise Mobility Inc Helena, United States Part timeOverview · Start your career with Enterprise Were hiring immediately for a Customer Service Representative at the Helena Regional Airport · Get on the fast track to a more rewarding career with National Car Rental and Alamo Rent A Car - teams that are committed to quality, inno ...
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Customer Service Representative
4 weeks ago
Enterprise Holdings Helena, United StatesOverview: · Start your career with Enterprise Were hiring immediately for a Customer Service Representative at the Helena Regional Airport · Get on the fast track to a more rewarding career with National Car Rental and Alamo Rent A Car - teams that are committed to quality, inn ...
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customer service representative
3 weeks ago
Family Dollar Helena, United StatesFamily Dollar Rustic Way [Retail Associate / Cashier / Team Member] As a Customer Service Representative at Family Dollar, you will: Be responsible for providing exceptional service to customers; Greet customers and assist them with selection of merchandise; Complete cash registe ...
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Customer Service Representative
5 days ago
National Seating & Mobility Helena, United StatesWhat is it like to work at NSM? · National Seating & Mobility (NSM) serves a special mission. We provide each team member the opportunity to directly impact our clients lives. We are dedicated to providing the best care for our clients unique needs. · Whether the mobility needs ...
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Agricultural Customer Service Representative
3 weeks ago
Wilbur-Ellis Helena, United States** Agricultural Customer Service Representative (St. Helena, CA)** · **Job Category****:** Customer Service **Requisition Number****:** AGRIC05875 Showing 1 location **Job Details** · **Description** · *For nearly a century, Wilbur-Ellis has experienced success and growth in m ...
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Associate Customer Service Representative
3 weeks ago
Highmark Health Helena, United StatesCompany : · United Concordia Dental · Job Description : · JOB SUMMARY · This job handles customer inquiries by telephone and/or email and/or in person from individual members, groups, providers and brokers in a customer service center. Troubleshoots and resolves customer complain ...
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Johnson Controls International Helena, MT, United States Full timeBuild your best future with the Johnson Controls team · As a global leader in smart, healthy and sustainable buildings, our mission is to reimagine the performance of buildings to serve people, places and the planet. Our teams are uniquely positioned to support a multitude of in ...
Customer Service Representative - Helena, United States - Sharecare
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Description
Job Description:
Sharecare is the leading digital health company that helps people – no matter where they are in their health journey – unify and manage all their health in one place.
Our comprehensive and data-driven virtual health platform is designed to help people, providers, employers, health plans, government organizations, and communities optimize individual and population-wide well-being by driving positive behavior change.
Driven by our philosophy that we are all together better, at Sharecare, we are committed to supporting each individual through the lens of their personal health and making high-quality care more accessible and affordable for everyone.
To learn more, visit .Job Summary:
The Customer Service Representative (CSR) answers inbound calls from members and providers, inputs data, and provides a high level of customer service always extending courtesy and professionalism.
The CSR handles inbound customer service inquiries and problems via the telephone and email while effectively recording communications accurately and consistently.
Calls are predominantly "routine", but may require deviation from standard screens, scripts and procedures.CSRs use a computerized system for tracking calls, information gathering, and/or troubleshooting and may assess needs, explain programs and suggest/promote alternative products or services.
*This is a remote position and can be located anywhere within the United States.Essential Job Functions:
Identify, evaluate and prioritize caller needs, questions and concerns.
Formulate plans of resolution and respond appropriately and efficiently.
Maintain and restore customer satisfaction and partner with other teams as needed.
Perform problem analysis, problem determination and recommended resolutions to the callers.
in accordance with standard protocol.
Proactively educate caller on program benefits.
Meet or exceed established call center metrics, attendance standards and quality levels.
Use computer tools to accurately process and document information.
Develop rapport with callers and appropriately adjust communication style.
Provide accurate information about Sharecare programs and services.
Escalate issues internally and follow up on escalated issues.
Qualifications:
High School Diploma
Prior experience in a customer service related field preferred
Great communication skills
Must be able to multi-task
General working knowledge of Microsoft Word & Outlook
Computer keyboard proficiency and internet navigation skills required
Have the ability to work effectively with others in a team environment
Ability to thrive in a fast-growing always changing environment
Sharecare, Inc. and its subsidiaries are Equal Opportunity Employers and E-Verify users.
Qualified applicants will receive consideration for employment without regard to race, color, sex, national origin, sexual orientation, gender identity, religion, age, equal pay, disability, genetic information, protected veteran status, or other status protected under applicable law.
Sharecare and its subsidiaries are Equal Opportunity Employers and E-Verify users.Qualified applicants will receive consideration for employment without regard to race, color, sex, national origin, sexual orientation, gender identity, religion, age, equal pay, disability, genetic information, protected veteran status, or other status protected under applicable law.
Sharecare is an Equal Opportunity Employer and doesn't discriminate on the basis of race, color, sex, national origin, sexual orientation, gender identity, religion, age, disability, genetic information, protected veteran status,or other non-merit factor.