- Develop strategic engagement plans to identify, qualify, educate, cultivate, and solicit gifts from mid-level donors to retain and increase their annual giving to The Salvation Army (TSA) and potentially transition them to the Major Gift or Gift Planning portfolios.
- Manage a portfolio of up to 450 mid-level donors by cultivating relationships with current, lapsed, and new donors through solicitations, gift acknowledgments, and stewardship communications such as phone calls, personalized email communications, virtual and in-person visits, and events.
- Analyze the Divisional Donor Database regularly to identify potential mid-level prospects.
- Tier all mid-level-qualified donors to ensure those most interested in deeper engagement with TSA are given priority.
- Research donors and prospects to assess their financial capacity and evaluate donor capabilities using analytical and experiential thinking.
- Work collaboratively with the Donor Relations and Gift Planning teams to identify and transition higher-capacity major and planned gifts donor prospects for additional personalized cultivation.
- Work with TSA Officers and other fund development offices to ensure effective collaboration on direct mail, foundation, corporate, major, and planned gifts efforts.
- Understand and engage with the annual strategic plan for direct response and mail appeals.
- Proactively identify potential prospects for matching and momentum-building gifts for annual giving campaigns and events.
- Document and leverage client success stories and testimonials as a tool in overall donor cultivation strategies.
- Collaborate with the Marketing department on creative design, messaging, and data segmentation for mid-level prospect mailings.
- Develop and implement strategies to show appreciation, offer recognition, nurture donor loyalty, and foster personal relationships with TSA.
- Track mid-level prospects and donors by accurately and promptly documenting their cultivation, solicitation, and stewardship activities in the CRM database (Salesforce).
- Communicate effectively with the THQ CRM team and participate in required webinars and meetings.
- Serve as the primary point of contact for incoming phone calls and email requests from mid-level donors, solicit feedback, and track responses in the CRM database.
- Stay abreast of industry best practices in mid-level donor management and implement promising innovations within the program.
- Serve as a credible ambassador of The Salvation Army internally and externally.
- Other duties within the scope of the role as assigned by supervisors.
- Bachelor's degree or equivalent experience.
- At least 2-3 years of progressive fundraising experience in a non-profit fundraising role with a proven record of success.
- Clear and persuasive written and verbal communication skills, strong presentation skills, and an infectious enthusiasm for providing high-quality customer service over the phone and in person.
- Naturally comfortable with direct donor interactions, including discussing personal and family finances and asking for money, employing a tenacious but respectful approach.
- Demonstrated expertise in developing and maintaining positive relationships with diverse individuals, including executives, high-level volunteers, wealthy donors, internal stakeholders, and organizational leadership.
- Valid driver's license with a clean driving record and reliable access to and use of an insured vehicle during working hours.
- Must be willing to travel regularly throughout New Jersey and as needed for out-of-state conferences and meetings.
- Passion for The Salvation Army's mission, coupled with a solid commitment to understanding the Army's history, structure, services, policies, and procedures.
- Gift Officer experience preferred, with demonstrated success in developing cultivation, solicitation, and stewardship strategies.
- Proficiency in data analytics and using data to inform decision-making.
- Strong proficiency in office applications and software, including O365 (Word, Excel, Teams, Outlook, PowerPoint, Publisher) and donor tracking or CRM software (Salesforce).
- Strong attention to detail while working in a fast-paced environment independently and as part of a team.
- Proven ability to set and achieve goals by the given deadlines while managing multiple projects and conflicting priorities.
- Highly effective organizational skills with an entrepreneurial and proactive mindset.
-
Donor Relations Specialist
1 week ago
Salvation Army USA Union, United StatesOverview · The Donor Relations Specialist (DRS) will lead the design and implementation of a robust mid-level donor relations program for the NJ Division of The Salvation Army by developing a comprehensive action plan to identify, qualify, cultivate, solicit, and steward mid-leve ...
-
Donor Relations Specialist
1 week ago
The Salvation Army Union, United StatesOverview · The Donor Relations Specialist (DRS) will lead the design and implementation of a robust mid-level donor relations program for the NJ Division of The Salvation Army by developing a comprehensive action plan to identify, qualify, cultivate, solicit, and steward mid-lev ...
-
Donor Relations Specialist
1 week ago
The Salvation Army Eastern Territory Union, United StatesOverview · The Donor Relations Specialist (DRS) will lead the design and implementation of a robust mid-level donor relations program for the NJ Division of The Salvation Army by developing a comprehensive action plan to identify, qualify, cultivate, solicit, and steward mid-lev ...
-
Donor Relations Specialist
7 hours ago
The Salvation Army Union, United StatesOverview · The Donor Relations Specialist (DRS) will lead the design and implementation of a robust mid-level donor relations program for the NJ Division of The Salvation Army by developing a comprehensive action plan to identify, qualify, cultivate, solicit, and steward mid-leve ...
-
Customer Relations Specialist
3 weeks ago
Horizon Services Newark, United StatesAbout the Job: We are searching for a dynamic Customer Relations Specialist to complete handle customer concerns.Responsibilities:Confer with customers by telephone or in person to provide information about products and services, cancel accounts, or obtain details of complaintsCh ...
-
Supply Chain Relations Specialist
5 days ago
Star Roses & Plants West Grove, United StatesJob Type · Full-time · Description · Department: Supply · Reports to: Dirctor of Supply Management · Location: West Grove, PA | Hybrid (2 days at home/ 3 days in office) · Schedule: Monday-Friday, 8:00 am-4:30 pm · Job Type: Full time, hourly, non-exempt · The opportunity. ...
-
Supply Chain Relations Specialist
4 days ago
Star Roses & Plants West Grove, United StatesJob Type Full-timeDescriptionDepartment: SupplyReports to: Dirctor of Supply ManagementLocation: West Grove, PA | Hybrid (2 days at home/ 3 days in office)Schedule: Monday-Friday, 8:00 am-4:30 pmJob Type: Full time, hourly, non-exemptThe opportunity.The supply division of Star Ro ...
-
Supply Chain Relations Specialist
4 weeks ago
Star Roses & Plants West Grove, United StatesJob Description · Job DescriptionDescription:Department: Supply · Reports to: Dirctor of Supply Management · Location: West Grove, PA | Hybrid (2 days at home/ 3 days in office) · Schedule: Monday–Friday, 8:00 am–4:30 pm · Job Type: Full time, hourly, non-exempt · The opportunity ...
-
Employee Relations Specialist
1 week ago
Tandym Group New York, United StatesA recognized legal services organization is currently seeking a versatile and hardworking professional to join their staff as an Employee Relations Specialist. · Responsibilities: · Conduct HR investigations (discrimination, harassment, retaliation and disciplinary) · Provide ...
-
Employee Relations Specialist
1 week ago
Social Capital Resources New York, United StatesTop-tier Company in New York City is seeking an Employee Relations Specialist for a permanent position · Responsibilities: · Provide advice and counsel to business and leaders to help mitigate risk and ensure best practices · Conduct timely and thorough investigations related to ...
-
Specialist Related Services
3 weeks ago
Success Academy Charter Schools New York, United States Full timeThanks for your interest in Success Academy Running the largest, fastest-growing, and highest-performing network of public charter schools in New York City takes a village - families, children, teachers, staff and faculty, advocates and supporters alike. We would love to welcome ...
-
Customer Relations Specialist
2 weeks ago
NJ TRANSIT Newark, United StatesCustomer Relations Specialist · Communications & Customer Service · Move forward with us At NJ TRANSIT, you'll join us in transforming the third-largest transportation agency in North America. We are committed to delivering safe, reliable service that gets customers to their de ...
-
Customer Relations Specialist
4 weeks ago
Horizon Services Newark, United StatesAbout the Job: We are searching for a dynamic Customer Relations Specialist to complete handle customer concerns. · Responsibilities: · Confer with customers by telephone or in person to provide information about products and services, cancel accounts, or obtain details of comp ...
-
Client Relations Specialist
1 day ago
Hilman Inc. Marlboro, United StatesAbout Hilman, Inc. · Hilman, Inc. designs, engineers, and manufactures high-capacity rollers, powered heavy moving systems, and custom load moving solutions. · For moving, installing, and relocating heavy machinery and large equipment; Hilman provides easy, safe, and cost-effecti ...
-
Customer Relations Specialist
2 weeks ago
NJ TRANSIT Newark, United StatesCustomer Relations SpecialistCommunications & Customer ServiceMove forward with us At NJ TRANSIT, you'll join us in transforming the third-largest transportation agency in North America. We are committed to delivering safe, reliable service that gets customers to their destinatio ...
-
Employee Relations Specialist
3 weeks ago
QuickChek Corporation Whitehouse Station, United StatesAs an Employee Relations Specialist, you will be responsible for providing Employee Relations support to various levels of the organization. Responsibilities include investigating cases from the Ethics Hotline, recommending corrective actions for workforce issues, and advising ma ...
-
People Relations Specialist
1 week ago
H&M Secaucus, United StatesCompany Description · At H&M, our purpose is to liberate fashion for the many. We want to shape a new world in Fashion. A world with one ultimate goal: to unleash your self-expression. As an H&M colleague, you're encouraged to be yourself & more. You'll take on new responsibilit ...
-
People Relations Specialist
1 week ago
H&M Group Secaucus, United StatesCompany Description · At H&M, our purpose is to liberate fashion for the many. We want to shape a new world in Fashion. A world with one ultimate goal: to unleash your self-expression. As an H&M colleague, you're encouraged to be yourself & more. You'll take on new responsibilit ...
-
People Relations Specialist
2 weeks ago
H&M Group Secaucus, United StatesCompany Description · At H&M, our purpose is to liberate fashion for the many. We want to shape a new world in Fashion. A world with one ultimate goal: to unleash your self-expression. As an H&M colleague, you're encouraged to be yourself & more. You'll take on new responsibilit ...
-
People Relations Specialist
5 days ago
H&M Secaucus, United StatesCompany Description At H&M, our purpose is to liberate fashion for the many. We want to shape a new world in Fashion. A world with one ultimate goal: to unleash your self-expression. As an H&M colleague, you're encouraged to be yourself & more. You'll take on new responsibilities ...
Donor Relations Specialist - Union, United States - The Salvation Army
Description
The Donor Relations Specialist (DRS) will lead the design and implementation of a robust mid-level donor relations program for the NJ Division of The Salvation Army by developing a comprehensive action plan to identify, qualify, cultivate, solicit, and steward mid-level donors to retain and upgrade their gifts and to consider transitioning donors to the Major Gifts or Gift Planning portfolios. In collaboration with the Territorial Headquarters (THQ) Associate Director of Major Gifts, the DRS will formulate a strategic plan of cultivation, solicitation, and stewardship efforts for mid-level donors identified through the THQ direct mail and marketing program, leveraging multi-channel strategic communications and personalized outreach (virtual and in-person) to engage donors. The DRS will identify appropriate and meaningful mid-level donor annual fundraising and marketing strategies, working collaboratively with territorial, divisional, and local marketing leaders to ensure that The Salvation Army's mission and fundraising objectives are met and exceeded.
Requirements
Desired Qualifications
