Sales Coordinator - Houston, United States - Central Wire

Central Wire

Verified Company

Houston, United States

2 weeks ago

Posted by:

Mark Lane

beBee recruiter

Description

Inside Sales Coordinator

Position Overview:

Responsible for engaging and cultivating customers, soliciting orders, selling the company's products in accordance with established practices and procedures, providing customers with status updates and other pertinent information, and maintaining awareness of market and competitive conditions.

Essential Duties and Responsibilities:

Learn and master the company's products and operational procedures
Articulate clearly, concisely, and persuasively regarding the benefits of CWI products to prospective customers relative to the customer's needs and in comparison, to competitive offerings
Respond to customer inquiries in a timely manner; determine availability, price, delivery, etc. using established Company parameters and market intelligence
Process customer orders, change orders, claims, returns, etc. according to established Company policies and procedures
Learn and track competitive information including pricing, lead times, and other market intelligence
Make recommendations to senior management with respect to pricing policies
Develop customer relationships and provide service to both current customer base and prospective customers
Follow up on inquiries and quotations
Maintain activity record pertaining to customers and pipeline opportunities in sales software
Make warm and cold calls using both marketingdriven leads and contact lists to prospective and existing customers to create new sales and identify and pursue upsell opportunities
Act proactively to prospect and create opportunities for new business
Track sales performance within areas of responsibility
Work with all CWI departments and personnel to ensure quality customer service and satisfaction
Leverage sales and commercial development personnel in identifying and building relationships with prospective and current accounts
Prepare and submit special reports as required
Aggressively carry out sales and marketing programs as directed
Attend Trade Shows as required
Provide timely and accurate information on incoming customer purchase orders
Provide current order status to customers when requested
Provide timely feedback to management

staff regarding any service failures or customer concerns

Work with all departments and personnel

internally to insure quality customer service response and customer satisfaction

Monitor and update company offerings on internet sales channels, i.e., eBay, Amazon, website opportunities

Position Requirements:

13 years previous sales experience required
High School or GED required; College Degree preferred
Working knowledge in metals industry preferred
Excellent customer service skills
Computer skills to include working knowledge of Microsoft Outlook, Word, Excel, and PowerPoint; general understanding of Business System and Sales Software
Ability to manage multiple relationships well with occasional local sales calls to existing Customers
Valid driver's license and good driving record, occasional travel may be required to Trade Shows and Customers