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    Simulation Engineer I - Sacramento, United States - University of the Pacific

    University of the Pacific
    University of the Pacific Sacramento, United States

    1 week ago

    Default job background
    Description
    Department
    Department

    Health Sciences Administration
    Campus
    Posting Number
    Posting Number

    P
    Full or Part Time
    Full or Part Time

    Full Time
    Number of Months
    Number of Months

    12
    Work Schedule
    Work is primarily performed in a standard office environment and during standard business hours. May require additional time as business or critical timelines demand. Travel required locally and to off-site campuses.
    Position End Date
    Open Date
    Open Date

    03/15/2024
    Close Date
    Open Until Filled

    Yes
    Special Instructions to Applicants
    For Applicants Seeking Job Opportunities within the University

    Internal:
    Internal applicants will be considered within the first five (5) business days of the posting period.

    External:
    External applicants will be considered on the sixth (6) business day of the posting period.
    Position Summary Information
    Primary Purpose

    The Simulation Engineer I – Digital Media Services will be responsible for customer and technical support to the University community including setup, configuration, troubleshooting, upgrading, and training of learning and collaborative technologies.

    They will generate documentation on how to utilize systems, provides written technical resolutions in a central knowledge base and assists in the development of technical standards for learning technologies.

    In addition to support of daily operations, this position includes vendor and customer interaction in support and training of media resources and simulation technology at the university.

    Essential Functions

    Programs and runs technology to model simulators' physiological responses to instructor specifications and supports/assists in role playing applications, human replica placement and set-up to create a virtual healthcare setting.

    Performs day-to-day maintenance, operations, scheduling, training and troubleshooting of classroom technology, health records simulation applications and human replica simulation systems.

    Installs, configures, documents and maintains new or existing technology systems and services for a diverse customer base within the university community.

    Provides high level of customer service to the university community in resolving technical issues.
    Effectively communicates project expectations to team members and stakeholders in a clear and timely fashion.
    Creates, tracks, and resolves tickets using ServiceNow.
    Coordinates technology repairs, maintenance, or upgrades to the AV and simulation systems with vendors and internal partners.
    Trains faculty and staff on AV and simulation systems.
    Comfortably discuss technical topics with personnel with varying levels of technical knowledge from students through senior management.
    Performs other duties as assigned or requested.


    University of the Pacific recognizes that diversity, equity, and inclusion is foundational to the success of our valued students and employees.

    We prioritize policy and decision-making that demonstrates awareness of, and responsiveness to, the ways socio-cultural forces related to race, gender, ability, sexuality, socio-economic status, etc.

    impede or propel students, faculty and staff.

    Minimum Qualifications
    High School Diploma or G.E.D.

    One (1) year of work experience in the implementation, support, and maintenance of media resources, audio/visual technology and digital media equipment.

    One (1) year of work experience in the implementation, support, and maintenance of computer hardware and software systems in a helpdesk environment.

    Preferred Qualifications

    Bachelor's Degree.
    A+ or equivalent certification.
    Experience using ServiceNow or another online ticketing platform for submitting and tracking trouble tickets
    Solid written communication skills with ability to write technical documentation or operating procedures.
    Adept at reading and interpreting technical documentation, wiring diagrams, floor plans, and procedure manuals.
    Strong interpersonal and communication skills and analytical and problem-solving abilities.
    Technical knowledge and experience with


    EMS
    SimulationIQ, Laerdal, or similar simulation software.
    Proven ability to work successfully with diverse populations and demonstrated commitment to promote and enhance diversity and inclusion.
    Experience and sensitivity in working with people of diverse backgrounds and cultures.
    Demonstrated experience in advancing social justice, equity, and inclusion in a university setting.
    Ability to engage and integrate culturally responsive practices and knowledge in their work.
    Physical Requirements


    The physical demands described here are representative but not definitive of those that must be met by an employee to successfully perform the essential functions of this job.

    Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

    Requires extended periods of sitting and repetitive hand/wrist motion while using computer keyboard and phone. Occasional standing, walking, climbing stairs, bending, stooping and reaching. Occasional lifting up to 25 pounds.


    Work Environment/Work Week/Travel:
    Work is primarily performed in a standard office environment and during standard business hours. May require additional time as business or critical timelines demand. Travel required locally and to off-site campuses.

    Valid driver's license required. Incumbent must also be able to meet the University's fleet rules and be eligible to drive for university business. The University and its insurance carrier reserve the right to exclude applicants based on their driving record.
    Hiring Range
    Hiring Range

    $ $31.67 per hour. We consider factors such as, but not limited to, scope and responsibilities of the position, candidate's qualifications, internal equity, as well as market and organizational considerations when extending an offer.

    All applicants who receive a conditional offer of employment are required to execute a release and authorization for a background screening.

    AA/EEO Policy Statement
    University of the Pacific is an affirmative action and equal opportunity employer dedicated to workforce diversity.

    In compliance with applicable law and its own policy, Pacific is committed to recruiting and retaining a diverse faculty and staff and does not discriminate in its hiring of faculty and staff, or in the provision of its employment benefits to its faculty and staff on the basis of race, color, religion, national origin, ancestry, age, genetic information, sex/gender, marital status, military and veteran status, sexual orientation, medical condition, pregnancy, gender identity, gender expression, or mental or physical disability.

    Posting Specific Questions

    Required fields are indicated with an asterisk (*).

    • Do you have a High School Diploma or G.E.D?
    Yes
    No


    • Do you have at least one (1) year of work experience in the implementation, support, and maintenance of media resources, audio/visual technology and digital media equipment?
    Yes
    No


    • Do you have at least one (1) year of work experience in the implementation, support, and maintenance of computer hardware and software systems in a helpdesk environment?
    Yes
    No

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