Intake Specialist - San Diego, United States - Legal Aid Society Of San Diego

Legal Aid Society Of San Diego
Legal Aid Society Of San Diego
Verified Company
San Diego, United States

1 week ago

Mark Lane

Posted by:

Mark Lane

beBee recruiter
Description
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Position Summary

About the Organization


Legal Aid Society of San Diego (LASSD), the largest poverty law firm serving San Diego County since 1953, strengthens our communities by redressing our clients' legal problems, empowering our clients to access and effectively participate within the legal, governmental, and social systems and encouraging self-empowerment in the fight against poverty and injustice.

LASSD continues to be a proud, committed, and compassionate group of people dedicated to providing equal access to justice for San Diegans through aggressive, quality legal services.

#justicebeginshere


Essential Functions:


  • Answer a high volume of incoming calls to LASSD.
  • Perform personal interviews of applicants for legal services.
  • Determine the legal need and financial eligibility of the applicant for program services.
  • Make appropriate and knowledgeable referrals.
  • Accurately enter errorfree data into the LASSD client database to create a new file for all applicants being forwarded to the CRT or other teams for legal assistance or enter notes into an existing case in the database for current clients.
  • Record statistics.
  • Copy and maintain an adequate supply of pro per packets for distribution.
  • Accurately distribute pro per packets.
  • Duties as assigned by management.

Requirements:


Qualifications:


  • Ability to gather and complete information from clients in a telephone interview or in person interview.
  • Ability to respond to clients in a calm, empathetic and professional manner while courteously directing the conversation to pertinent issues.
  • Demonstrated written and verbal communication skills.
  • Must have reliable transportation.
  • Strong oral and written communication skills.
  • Strong organizational skills to handle individual caseload.
  • Bilingual English and Spanish. Determination of satisfactory proficiency in Spanish must be demonstrated by successful completion of a Spanish language examination administered by Management.

NOTE:

Given the ability of the telephone system to direct English and Spanish callers to specific intake specialist workstations, this requirement may be waived by Management for any position based upon the total number of bilingual intake specialists available for the unit opening.


  • Demonstrated computer skills, including ability to work with LASSD databases, and other software programs.
  • Ability to think logically and follow written and oral instructions carefully.
  • Ability to remain calm and helpful in high stress situations.
  • Ability to respect confidentiality and obtain confidential information from applicants for services in a trustworthy and professional manner both in person and by phone.

Desired Knowledge, Skills, and Abilities:


  • Fluency in written and spoken Spanish.
  • Demonstrated commitment to serving lowincome people.
  • Ability to work successfully with people from diverse backgrounds.

Salary and Benefits:

The Intake Specialist is an hourly position with a pay range of $ $28.03. The starting pay is $24.18.

In addition, there is a bilingual pay increase of 2% for passing an oral test and 2% for passing a written test for threshold languages other than English.


LASSD offers a generous benefits package, a 35-hour workweek, paid vacation leave and sick leave and 100% employer-paid medical premium, 50% employer-paid premium for dependents under LASSD health plan, as well as dental, vision, and life benefits.

Staff also have the option to participate in a 403(b)-retirement plan and dependent and health flex savings accounts (FSA).

LASSD has its own law school loan repayment program and is an eligible nonprofit employer for the Public Service Loan Forgiveness (PSLF) Program.


Hybrid Work Environment:


Legal Aid Society of San Diego ("LASSD") has adopted a hybrid work environment in which most staff are required to work in the office part of the week and permitted to work remotely for the remainder of the week, provided their job duties allow.

All employees are issued LASSD computers and provided with appropriate supplies to perform their work.

LASSD has implemented and continues to explore additional technologies to make our hybrid working environment as efficient and connected as possible.

All employees must be available to travel to LASSD offices and service locations throughout San Diego County as needed and in compliance with public health advisories.

Applicants must reside in or near San Diego County or plan to relocate in or near the County prior to their start date and must be able to commute to the physical Legal Aid Society of San Diego office locations or service delivery locations within San Diego County.

LASSD's normal business hours are 9am-5pm, but we are open to providing flexible work schedules to the extent feasible for the position.

LASSD reserves the right to change these policies at any time.


Diversity and Inclusion:

It is vitally important to LASSD that we repre
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