Automotive Service Advisor/writer - Fairfax, United States - AAA Club Alliance

AAA Club Alliance

Verified Company

Fairfax, United States

3 weeks ago

Posted by:

Mark Lane

beBee recruiter

Description

Accelerate your Customer Service and Sales experience to the next level Join the AAA Team as an Automotive Service Advisor

At AAA, our mission and core passion to help others is still as strong as it was 100+ years ago when we founded AAA as the safety and travel advocate for drivers, passengers, and pedestrians.

Today, we seek out associates who share that same passion and embody our
Shared Values:
_Teamwork, Respect, Integrity, and Quality _**.

We've created an environment where you can look forward to coming to work and interacting with passionate people who enjoy what they do and love supporting a team.

Bring your passion Be our ambassador of car care safety and automotive repairs and join the AAA Car Care Repair team in Manassas, VA as an
Automotive Service Advisor**
At AAA, your success is our success.

As an Automotive Service Advisor, we can offer you:

Total Compensation of $40,000 to $45,000 per year
Robust health benefit offerings, including Medical Insurance with Prescription Coverage, Dental Insurance, and Vision Insurance
Coverage begins after 30 days from your hire date
Over 2 weeks of Paid Time Off accrued during the first year of employment
8 Paid Holidays
401(k) retirement plan with up to 7% company match
FREE companypaid Life Insurance (2x your annual base salary)
FREE AAA Premier level membership (inclusive of product and service discounts)
Tuition reimbursement (Up to $5,250 per year)
An opportunity to work alongside a team of professionals with state of the art equipment in a spacious, clean, welllit and safe work environment
Our stores are AAA owned and operated. AAA Club Alliance serves a large membership base and exemplifies the trusted AAA Brand. There is plenty of business year round

What our Automotive Service Advisors do:

Greet customers, answer telephone calls and schedule appointments in a prompt and courteous manner.
Review repairs and services with customers to ensure a complete understanding of the services performed. Contact customer any time there is a deviation from the original estimate of cost or time when the vehicle will be ready for pickup. Note the name and time of approval for all repair/service orders and any additional costs.
Distribute work to all shop technicians while monitoring progress and accuracy of each job. Supply information on request to technicians, as needed. Arrange for repairs and payment for vehicles that are covered by extended warranty programs.
Arrange towing and/or alternate transportation such as shuttle or rental vehicle when necessary in accordance with Total Repair Care (TRC) standards.
Monitor inspection dates of vehicles in system to ensure the inspections are completed before due dates. Notify customer of need to have vehicle serviced per manufactures recommended intervals and as required by the state and explain the information to the customer.

What you will need to succeed:

High School Diploma or equivalent.
Three years in the automotive industry in a fast paced environment with a proven Sales and Customer Satisfaction Index record.
Knowledge of automotive technology (mechanics, hydraulics, and basic principles of electricity and electronics) and the ability to communicate same information to the support team, customers and Auto Technicians. ASE (Automotive Service Excellence) Service Advisor Certification is desired.
Must possess and maintain a valid driver's license, five (5) years driving experience with an excellent record and the ability to operate both automatic and manual transmissions on passenger vehicles and light duty trucks.

Are You Ready to Join the AAA Team? Let's Do This
AAA Club Alliance (ACA) is an equal opportunity employer.

Our investment in Diversity, Equity, and Inclusion:

Job Category:

Car Care

Pay:
$40, $45,000.00 per year

Day range: