Night Auditor - Chicago, United States - Level Hospitality, LLC.
Description
_Front Desk Agent _About us
Level Hospitality, LLC. is a company in Houston, TX 77090 and Chicago IL, We are innovative and customer-centric.
Our work environment includes:
- Company perks
- Onthejob training
We are looking for a Guest Service Agent to serve as our guests' first point of contact and manage all aspects of their accommodation.
If you have a knack for customer service and work experience in the hotel industry, we'd like to meet you.
Ultimately, you will help create a pleasant and memorable stay for our guests.Responsibilities
- Perform all checkin and checkout tasks
- Manage online and phone reservations
- Inform customers about payment methods and verify their credit card data
- Register guests collecting necessary information (like contact details and exact dates of their stay)
- Welcome guests upon their arrival and assign rooms
- Provide information about our hotel, available rooms, rates and amenities
- Respond to clients' complaints in a timely and professional manner
- Liaise with our housekeeping staff to ensure all rooms are clean, tidy and fullyfurnished to accommodate guests' needs
- Confirm group reservations and arrange personalized services for VIP customers and event attendees, like wedding guests
- Upsell additional facilities and services, when appropriate
- Maintain updated records of bookings and payments
Skills
- Work experience as a Hotel Front Desk Agent, Receptionist or similar role
- Experience with hotel reservations software, like Cloudbeds and RoomKeyPMS
- Understanding of how travel planning websites operate, like Booking and TripAdvisor
- Customer service attitude
- Excellent communication and organizational skills
- Degree in hotel management is a plus
Job Types:
Full-time, Part-time
Pay:
$17.00 per hour
Benefits:
- Dental insurance
- Flexible schedule
- Health insurance
- Paid time off
- Vision insurance
Schedule:
- 8 hour shift
- Day shift
- Evening shift
- Monday to Friday
- Morning shift
- Night shift
- Overnight shift
- Weekends as needed
Work setting:
- Inperson
Education:
- High school or equivalent (preferred)
Experience:
- Hotel &
- Hotel experience: 1 year (required)
Work Location:
In person
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