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    Public Safety Officer Dispatcher - Miami, United States - Nicklaus Children's Health System

    Nicklaus Children's Health System
    Nicklaus Children's Health System Miami, United States

    2 weeks ago

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    OTHER
    Description

    Job Summary


    Polices hospital buildings, grounds, and offsite locations to prevent fire, theft, vandalism and to prevent injury and accidents. Works under the direction of the Shift Supervisor and the Manager.


    Job Specific Duties

    • Adheres to attendance policy, guidelines, and expectations as outlined ensuring proper handoff, coverage for shift, team collaboration, and patient/staff safety.
    • Provides exceptional customer service to all customers, patients, and co-workers, as measured by the shared department result customer service survey.
    • Escorts visitors, patients, and employees to different areas within the main hospital grounds when needed.
    • Investigates incidents of unusual circumstances reported by hospital staff, visitors, physicians, or patients. Writes incident reports and documents investigations based on hospital standards.
    • Maintains logs/checklists (including security call, dispatcher, cameras, doors, etc).
    • Patrols and secures buildings on the main campus. Limits after hour accessibility to hospital and areas designated as sensitive by making sure that all doors are locked and secure.
    • Reports all safety and fire hazards observed on routine patrols and inspections.
    • Responds to calls from medical staff and provides support per hospital guideline and CPI training (assisting clinical staff with Baker acts, holding patients for medical treatment, etc.).
    • Responds to alarms such as panic alarms and all emergency codes within the appropriate timeframes.
    • Writes detailed narrative incident reports and document investigations based on hospital standards and maintains daily activity reports.
    • Conducts Fire Watches for areas under construction every 1 to 2 hours, or 24 hours depending on projects.
    • Conduct ALSM Rounding for areas under construction once a day depending on project duration.
    • Responds to elevator malfunctions ensuring safety of patients, families and employees.
    • Monitors visitor registration areas ensuring proper sign-in procedures for FastPass systems ensuring safety and security for all patients, families, and employees.
    • Responds to any and all emergency situations alerted timely and following all of the guidelines depending on Codes called. i.e. Code Red, Code Strong, etc.
    • Escorts medical staff with the transporting of deceased patients.
    • Escorts and monitors psych evaluation patients to ensure they are not a threat to themselves or others as per hospital standards & Baker Act guidelines to include assistance with holding.
    • Secures helipad for the helicopter when patients are flown in.
    • Conducts monthly AED checks during 2nd or 3rd shift or as needed to meet compliance.
    • Provides continuous supervision, observation of behavioral health patients, and adheres to non-violent crisis intervention strategies (CPI).
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