- Work out of CSPi's Deerfield NOC (Network Operations Center), as the single point of contact to the customer for all types of service requests.
- Responsible for pre-processing service requests that arrive through email, manual entry, or direct customer input in ConnectWise.
- Schedule internal and field technical resources on the ConnectWise dispatch portal.
- Monitor resource schedules in the ConnectWise dispatch portal to ensure prompt and accurate time entry on service requests.
- Coordinate all IT support groups to ensure maximum utilization of billable resources.
- Communicate with customers as required: keeping them informed of incident progress, notifying them of impending changes or agreed outages.
- Take responsibility to ensure that all SLA/KPI objectives are being meet according to defined service levels.
- Escalate service requests that cannot be scheduled within agreed service levels.
- Improve customer service, perception, and satisfaction through fast turnaround of customer requests as a result of a streamlined IT support team.
- Report the utilization of IT Support resources and successful completion of service requests to the NOC manager.
- Other duties and responsibilities as required.
- A+ preferred
- Pursuing degree in Computer Science or related field, or equivalent technical experience/training.
- Typing skills to ensure quick and accurate entry of service request details.
- Basic computer and operating system knowledge.
- Ability to match internal resources to technical issues appropriately.
- Service awareness of all organization's key IT services for which support is being provided
- Understanding of support tools, techniques, and how technology is used to provide IT services.
- Prior experience working with a Professional Services Automation tool such as ConnectWise is a plus.
- Highly developed sense of integrity and commitment to customer satisfaction.
- Demonstrate passion for excellence by treating and caring for customers.
- Ability to communicate clearly and professionally, both verbally and written form.
- Capable of handling customer critiques and complaints.
- Ability to have a pleasant, patient and friendly attitude in a fast paced environment.
- Interpersonal skills: such as telephony skills, communication skills, active listening and customer-care.
- Self-starter and motivated with strong detail orientation, communication and listening skills.
- Willingness to work a flexible schedule and occasional overtime when necessary.
- Possess a strong work ethic and a team player mentality.
- Candidate must pass background check. Valid driver license required.
- The Managed Services Dispatcher must be flexible to work all shifts including some holidays.
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Managed Services Dispatcher
2 weeks ago
CSPI Deerfield Beach, United StatesPurpose: Responsible for first level response, incident recording and scheduling of client issues raised via phone, email or system generated alerts. · Major Tasks, Responsibilities & Key Accountabilities: · * Work out of CSPi's Deerfield NOC (Network Operations Center), as the s ...
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Service Dispatcher
2 weeks ago
Lindstrom Air Conditioning Pompano Beach, United StatesThe Service Dispatcher reports to the Service Manager, and is responsible for assisting in the administration, field productivity, and field profitability of the Service Department. The incumbent also assists the Service Manager in achieving the applicable sections of the corpora ...
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plumbing dispatcher service titan
6 hours ago
BOB SMITH PLUMBING Pompano Beach, United StatesJob Description · Job Description### Job Opportunity: Plumbing Dispatcher – Where Fun Meets Functionality · **Are you a master of organization with a knack for keeping things running smoothly? Do you have a penchant for puzzles, especially when the pieces are technicians, custome ...
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Heritage Service Group Deerfield Beach, United States· At Heritage we know people are vital to our success. We offer a competitive salary and generous benefits including: Medical, Dental, and Vision · 401k & Profit Sharing · Paid Holidays & Vacation · Short-Term Disability · Long-Term Disability Insurance (company paid) · Lif ...
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Dispatcher Customer Service
3 weeks ago
Airstron, Inc. Fort Lauderdale, United StatesJob Description · Job DescriptionWe are seeking a Dispatcher Customer Service to join our team You will be responsible for helping customers by providing product and service information and resolving technical issues. · Responsibilities: · Handle customer inquiries and complaints ...
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Service Dispatcher
3 weeks ago
Automotive Development Group, Inc. West Palm Beach, United StatesLooking for someone who can handle the rapid fire of incoming service calls while juggling dispatch and oversight of 3 field service technicians? This position is for someone who enjoys laying out the perfectly dispatched day for your technicians, only to get thrown curve balls, ...
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NSD NEWCO Boca Raton, United States· Nation Safe Drivers is one of the largest suppliers of auto-related, supplemental products since 1962. Our expertise is to develop and market specialty "niche" products to the Automotive and Insurance industries. Currently we are looking for a customer service call center agen ...
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Customer Service/Dispatch
3 weeks ago
Anchor Insurance Agency & Services Hollywood, United StatesJob Description · Job DescriptionAnchor Rental is an Authorized U-Haul Dealer Located in Hollywood Fl.. We have been in Business for 5 years and have become one of the top 100 U-Haul dealers in Hollywood. We worked very hard to reach this level. · Are you a people person? Do you ...
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Plumbing Dispatcher Service Titan
13 hours ago
BOB SMITH PLUMBING Pompano Beach, United States**Benefits**: · - Paid time off · ## Job Opportunity: Plumbing Dispatcher - Where Fun Meets Functionality · **Are you a master of organization with a knack for keeping things running smoothly? Do you have a penchant for puzzles, especially when the pieces are technicians, custome ...
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Dispatcher/customer Service Representative
1 week ago
Foodservice Refrigeration, Inc Pompano Beach, United StatesRefrigeration/HVAC Dispatcher · We realize that our greatest assets are our best-in-class associates, which is why we're dedicated to offering limitless opportunities for growth and advancement. We want to help you build a long-lasting career with FSR. Together, we can continue t ...
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Dispatch Customer Service Manager
2 days ago
Warrior Service Company Boynton Beach, United StatesJob Description · Job DescriptionJob description · Warrior Services is looking for a hands-on, roll-up-your-sleeve person as one of our Customer Service Managers for a world-class organization with national recognition. The position requires a positive, patient work demeanor. The ...
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Dispatcher Customer Service
3 weeks ago
FoodService Refrigeration Fort Lauderdale, United StatesJob Description · Job DescriptionWe are seeking a Dispatcher Customer Service to join our team You will be responsible for helping customers by providing product and service information and resolving technical issues. · Responsibilities: · Handle customer inquiries and complaints ...
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Sansone Air Conditioning West Palm Beach, United StatesJob Description · Job DescriptionSansone Air Conditioning, a dynamic, rapidly growing home services company serving Palm Beach, Broward, and St. Lucie counties, is growing again We are seeking a highly skilled Dispatcher/Customer Service Representative to join our team at our Hav ...
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Dispatcher/customer Service
13 hours ago
Speedy Rooter, Inc. West Palm Beach, United StatesGive each technician the details of the service/maintenance call they are scheduled to run ("dispatch" them) · - After each call, capture all the information from the technician regarding the results of the call ("debrief them") · - If the technician is running "ahead of" or "beh ...
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Dispatcher/customer Service
1 day ago
Stallion Express Fort Lauderdale, United StatesWe are looking for someone with experience in MS Office Suite, Customer Service, and dispatching. Hours on site are Monday · - Friday 12pm - 8pm. · If you are interested please provide your resume and phone number to this job ad. · Thank you · Pay: $ $24.00 per hour · **Benefits* ...
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Heritage Service Group Pompano Beach, United StatesJob Description · Job DescriptionSummary · The Customer Service Dispatcher provides administrative and operational support to ensure smooth branch operations. At Heritage we know people are vital to our success. We offer a competitive salary and generous benefits including:Medic ...
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TLC Transportation Solutions West Palm Beach, United StatesJob Description · Job DescriptionJob Title: Dispatcher / Customer Service Representative / For 1ST, 2ND, or 3RD, Shifts positions available - Private Medical Transportation (Non-Emergency) · Company Overview: TLC Solutions of Florida is a private non-emergency medical transportat ...
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Sansone Air Conditioning West Palm Beach, United States**Sansone Air Conditioning,** a dynamic, rapidly growing home services company serving Palm Beach, Broward, and St. Lucie counties, is growing again We are seeking a highly skilled Dispatcher/Customer Service Representative to join our team at our Haverhill, FL location. · Our as ...
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Transportation Service Representative
6 days ago
Genesee & Wyoming Inc. Deerfield, United States Full timePosting Details · Job Details · Description · SUMMARY: · The person in this position plans and coordinates safe, efficient, and proper makeup of outbound trains and switching of inbound trains. He or she ensures that trains are in compliance with all regulations and rules; ove ...
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Store Manager
2 weeks ago
Chico's FAS Boca Raton, United States Full timeJoin our chic team, dedicated to a styling and social experience that inspires women to express their individuality. · POSITION OBJECTIVE: · The Store Manager is primarily responsible for promoting a customer and product-focused sales culture where our values and guiding principl ...
Managed Services Dispatcher - Deerfield Beach, United States - CSPI Technology Solutions
Description
Job Description
Job DescriptionPurpose: Responsible for first level response, incident recording and scheduling of client issues raised via phone, email or system generated alerts.
Major Tasks, Responsibilities & Key Accountabilities:
Knowledge, Skills, Abilities and Competencies:
Candidate must be able to work independently as well in a team environment. They must possess strong analytical skills. – Must be able to think outside the box. As this role is customer facing, applicants must possess excellent oral and written communication with an ability to communicate at all organizational levels. Lastly, they must be a customer oriented and a service minded IT professional.
Certification Requirements:
Education:
Experience:
Preferred Qualifications:
Additional Requirements:
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