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Pembroke Pines

    Front Desk Agent - Pembroke Pines, United States - The Grand Palms Resort and Golf Club

    The Grand Palms Resort and Golf Club
    The Grand Palms Resort and Golf Club Pembroke Pines, United States

    1 day ago

    Default job background
    Full time
    Description
    Full job description

    We are seeking a reliable, professional and customer-oriented Front Desk Associate to join our team. The ideal candidate will be the first point of contact for guests, providing exceptional service and creating a positive impression of our hotel.

    Responsibilities:

    • Greet and welcome guests in a friendly and professional manner
    • Check-in and check-out guests efficiently, ensuring accuracy in reservations and payments
    • Respond to guest inquiries, requests, and complaints promptly and courteously
    • Maintain an organized and tidy front desk area
    • Assist in coordinating reservations and room assignments
    • Provide information about hotel services, facilities, and local attractions
    • Collaborate with other hotel departments to ensure guest satisfaction
    • Must be reliable and punctual

    Requirements:

    • Proven experience in a front desk, customer service, or hospitality role
    • Excellent communication and interpersonal skills
    • Strong problem-solving abilities and attention to detail
    • Proficiency in hotel management software and Microsoft Office suite
    • Ability to multitask and work efficiently in a fast-paced environment
    • Flexibility to work shifts, including weekends and holidays

    Job Types: Full-time, Part-time

    Source: Hospitality Online

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