Csr / Receptionist - Mountain View, United States - Shoreline Pet Hospital

Description

Want to be part of a modern, brand new veterinary hospital in Silicon Valley?
Want to help deliver stellar pet care service to a vibrant neighborhood with a small community feel? Shoreline Pet Hospital, located in the heart of Silicon Valley in Mountain View, is now open Our ambition is simple-provide the community access to progressive medicine using a collaborative and personalized approach in a modern state of the art facility.
This is a one-of-a-kind opportunity for a Customer Service Representative who wants to see a vision evolve into a five-star community-based business.

Why choose us:

We are building Shoreline Pet Hospital to be exceptional and want pets, pet parents, and veterinary professionals alike to feel proud of and a part of this unique hospital.

We are looking for a veterinary assistant to be a part of our founding team where you will have a voice in our hospital's growth and direction.

You will also play a vital role in building our team culture and the rapport we cultivate with clients.


What you'll be doing:

Under the direction of the Veterinary Hospital Manager, in cooperation with the entire hospital team, you will coordinate and provide a broad range of administrative and customer support activities, while ensuring that every pet and pet parent has a five-star experience.

What you'll bring:

• Passion for helping pets and their humans alike
• A customercentric mindset; desire to go the extra mile to help a pet parent in need
• Ability to interact and communicate (verbally and nonverbally) with professionalism, empathy, and respect both with clients and team members
• Flexibility to handle multiple tasks simultaneously in a sometimes stressful environment with evolving priorities
• Strong sense of personal accountability and reliability
• Experience in using technology quickly and efficiently, familiarity with Ezyvet software a plus
• Attention to detail

What you'll get:

• Paid Time Off
• Pet discounts
• 401(k)
• Group medical, dental, and vision insurance

The nitty gritty (in case you want the specifics):

• Physical ability to lift and handle animals of various sizes to assist clients and the clinical team
• Help maintain the clinic and work space in clean and professional manner
• Create and maintain accurate written records as it relates to client communication, appointments, practice activities, patient care, client concerns, and finances
• Appropriately direct questions and escalate more complex communications to the clinical team or the Veterinary Hospital Manager
• On occasion and as appropriate, assist the clinical team with basic tasks.
• Efficiently operating a computer in a Windows or cloudbased environment
• Learn and suggest improvement for optimizing usage of practice management software
• Operation of and the ability to troubleshoot the function of various office machines, including but not limited to desktop and mobile workstations, telephones, credit card terminals, printers and document scanners.

Job Types:
Full-time, Part-time


Pay:
$ $27.00 per hour


Benefits:

• 401(k)
• Dental insurance
• Health insurance
• Paid time off
• Vision insurance

Experience level:

• 1 year

Shift:

• Day shift

Weekly day range:

• Monday to Friday

Work setting:

• Inperson
• Office

Ability to Relocate:

• Mountain View, CA 94043: Relocate before starting work (required)

Work Location:
In person