Server - Kateen La - Los Angeles, United States - Tommie Hollywood at Ten Five Hospitality

Description

SUMMARY/OBJECTIVE
Servers are responsible for positive guest interactions while serving the guests in a friendly and efficient manner. They play an integral role in ensuring our customers have exceptional dining experiences. Servers passionate about food and service and thoroughly enjoy creating excellent experiences for our guests. Almost every task falls within the servers skillset, and they are ultimately responsible for their stations.

Our servers need to be experts in our food and beverage service and they need to bring our menus to life with appealing descriptions including preparation, ingredients and cooking methods.

ESSENTIAL JOB FUNCTIONS

• Provide excellent, friendly, courteous, and professional service to all internal and external guests, in every interaction.
• Maintain and ensure the overall cleanliness and safety of work area/assigned station and the establishment.
• Provide service to and be accountable for an assigned station and section.
• Anticipates guests needs when required.
• Respond to guests requests in an accurate and timely manner, creating a positive outcome that will result in a memorable experience.
• Proper handling of VIPs, recognize repeat guests, and protect their privacy and confidentiality.
• Perform accurate cash/credit handling and POS procedures in accordance with policies and procedures.
• Maintain knowledge about surroundings, i.e. nearby entertainment, theaters, etc.
• Greet guests upon them sitting in your assigned section.
• Provide guests a complete introduction and a menu tour.
• Take all guests orders in a timely manner, always writing them down.
• Mark all of your tables with the appropriate settings for dishes as it applies.
• Maintain the quality of the food, beverages, and restaurant by performing frequent checks.
• Assist in bussing, cleaning, and resetting the bar top when appropriate.
• Keep beverages filled for guests.
• At the conclusion of the guests meals, drop the check and process payment when appropriate.

REQUIRED SKILLS AND QUALIFICATIONS

• At least 1year previous restaurant or hotel experience.
• California Food Handlers certified.
• TIPS certified.
• Excellent listening and communication skills; teamwork is key.
• Must have the ability to carry large trays of drinks and food and have the ability to organize multiple orders.
• Maintain a high level of personal appearance and hygiene at all times.
• Must have the ability to work a flexible schedule, including weekends, holidays, and late hours when necessary.
• Must have the ability to report to work on time and when scheduled.
• Must have the ability to stand and/or walk for extended periods of time.
• Ability to behave at all times based on a guest responsive culture where exceptional guest service prevails.
• Be attentive, accountable, and highly organized and has the ability to plan multiple activities in a timely fashion.
• Possess excellent interpersonal and communication skills.
• Possess excellent phone skills and be guest service oriented and proactive.
• Ability to maintain a positive and professional demeanor and composure at all times.
• Ability to be friendly, engaging, gracious, and the ability to focus and connect with all guests and team members and exceed their expectations.
• Have an upbeat, energetic, authentic, positive, and professional attitude at all times.
• Know how to participate in a team environment and assist other departments when needed, providing lateral service.

PHYSICAL REQUIREMENTS

The physical demands described here are representative of those that must be met by a team member to successfully perform the essential functions of this job.

While performing the duties of this job, the team member is regularly required to talk and/or hear.

The team member frequently is required to stand, walk; bend and lift of up to (50) pounds; use hands; and reach with hands and arms.

Must be fully vaccinated against the COVID-19 virus, and be able to supply proof of vaccination status.


REQUIREMENTS

• A minimum of one year experience
• A comprehensive, working knowledge of the hospitality business
• Computer literacy to include: Micros, POS systems
• Ability to comprehend, read, write, and speak English