Store Experience Leader - Tysons Corner, United States - YETI

YETI

Verified Company

Tysons Corner, United States

3 weeks ago

Posted by:

Mark Lane

beBee recruiter

Description

Pay rate:
$89,170.00

At YETI, we believe that time spent outdoors matters more than ever and our gear can make that time extraordinary.

When you work here, you'll have the opportunity to create exceptional, meaningful work and problem solve with innovative team members by your side.

Together, you'll help our customers get the high-quality gear they need to make the most of their adventures. We are BUILT FOR THE WILD.

At YETI, we believe that time spent outdoors matters more than ever and our gear can make that time extraordinary.

When you work here, you'll have the opportunity to create exceptional, meaningful work and problem solve with innovative team members by your side.

Together, you'll help our customers get the high-quality gear they need to make the most of their adventures. We are BUILT FOR THE WILD.

YETI is actively seeking a Store Experience Leader to lead our new store opening in May in Leawood's Towne Center.

You will provide leadership and direction to the store team and successfully execute company strategies.

You will determine and maintain optimal staffing levels, recruit, hire, coach, and motivate a team of brand advocates who in turn will provide a "wow" factor level of customer experience.

You drive store profitability by controlling expenses, protecting company assets, upholding store operational and visual merchandising standards. You have a customer first mindset, and thrive in fast-paced, ever-changing entrepreneurial environments.

Responsibilities:

Sales and Profitability

Maximize store sales and achieves store sales goals
Measure and monitor progress and results against KPIs
Manage operating and payroll expenses to maximize sales and profitability

Brand Experience/Customer Service

Drive excellence in customer service in store by modeling brand service standards
Monitor customer feedback and address all customer concerns quickly
Ensure store team engages with each customer to create an authentic brand experience
Cultivate customercentric culture by recognizing and rewarding teams' successes
Represent your store as an active brand ambassador within the community, including proactively seeking opportunities to engage with customers in community activations
Execute store marketing events and grow relationships in the community to generate brand awareness and drive traffic

Training & Coaching Team

Hold store leadership to YETI standard of customer service and engagement, brand identity, product knowledge, and operations
Execute training programs
Ensure team is educated on product and assortment to enhance selling and customer engagement
Conduct store meetings as needed
Provide timely training, coaching, and feedback to enable team success and growth

Operations & Inventory

Ensure team follows all company and store policies and procedures
Create and manage store schedules to support the needs of the business within the allotted payroll plans
Maintain appropriate inventory levels
Execute inventory receiving and replenishment processes efficiently and accurately"

Visual Merchandising

Maintain store visual merchandising standards
Plan and execute floorsets and merchandising direction
Communicate with corporate partners regarding merchandise assortment, trends, and needs

Talent Management

Attract, recruit, and hire high caliber talent
Create and develop a highperforming team of customer focused Guides and Leaders
Plan, communicate, and implement recognition programs for the store team
Address performance issues appropriately and facilitate any disciplinary action as needed in partnership with Talent
Provide ongoing specific and timely feedback to the team
Ensure compliance with all Talent policies and procedures
Maintain an Open-Door Policy

Loss Prevention, Safety, & Compliance

Ensure compliance with loss prevention, safety, and security policies and procedures
Partner with Loss Prevention/Security to identify trends and translate strategies into action to meet company shrink goals
Address any customer or employee injuries and partner with Talent immediately

Professional Conduct

Model behavior that respects the background, experience, and cultural differences of others while upholding the integrity and values of the brand
Promote an environment that encourages participation, creativity, inclusivity, and learning by sharing best practices and building on the ideas of others

Qualifications and Attributes:

High school diploma required; Associate Degree (AA) or equivalent from twoyear college or technical school preferred but not required
At least 5 years of management experience in a fastpaced, high volume retail environment
Experience in a specialty retail environment, outdoor apparel industry or experience with outdoor equipment sales preferred
Demonstrated success achieving sales and profit results through leading store team
Exceptional interpersonal skills founded on an authentic abil