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    Assistant Service Manager - Orleans, United States - Howard Pontiac-Gmc Inc

    Howard Pontiac-Gmc Inc
    Howard Pontiac-Gmc Inc Orleans, United States

    1 week ago

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    Description
    Overview

    SIGN ON BONUS UP TO $5,000

    Ira Toyota of Orleans is part of the fast growing Group 1 Automotive, a leader in automotive retail. We are looking to add a qualified ASSISTANT SERVICE MANAGER to our team.

    The pay range for this position is $90,000 - $110,000.

    In addition to competitive pay, we offer our associates the following benefits:


    • SIGN ON BONUS UP TO $5,000
    • 5 day work week with the ability to work some weekends.
    • Health, Dental, Vision, Life, and Disability insurance
    • 401(k) plan with company match
    • Paid Time-Off
    • Employee Stock Purchase Plan
    • Employee Vehicle Purchase Program
    • Professional work environment, with job training and advancement opportunities
    Responsibilities


    • Manage our Service Drive to ensure Client Process Flow.
    • Train, develop and motivate the service department staff and monitor their performance.
    • Forecast goals and objectives for the department and ensure they are met.
    • Ensure that common courtesy is shown to all customers by every service department employee to promote customer satisfaction.
    • Maintain daily sales and production records as required by dealership management.
    • Develop and monitor budgets for the service department and keep dealership management informed of variances.
    • Ensure that the service department meets all customer satisfaction (CSI) and financial goals.
    • Establish and maintain good working relationships with customers to encourage repeat and referral business.
    • Handle customer complaints tactfully, promptly, and with concern for the customer.
    • Ensure proper repair techniques are being used.
    • Schedule training as necessary to properly repair and service vehicles.
    • Stay up to date on product changes and new products.
    • Ensure that all necessary shop equipment is in proper and safe working condition.
    • Understand and comply with federal, state and local regulations that affect service department operations, such as hazardous waste disposal, OSHA right-to-know, etc.
    • Other duties may be assigned by management.
    • Demonstrates behaviors consistent with the Company's Values in all interactions with customers, co-workers and vendors.
    Qualifications

    * - 5 years of experience at the dealership level.

    • CDK and Xtime experience is a plus.
    • Experience managing employees preferred.
    • Ability to work independently and be self-motivated.
    • A desire to work in a commission, performance-based, environment.
    • Great attitude with high-energy personality.
    • Excellent customer service skills.
    • Professional appearance and work ethic.
    • Ability to work well in a process driven environment.
    • High school diploma or equivalent.
    • Valid driver license in the state that you will work and a good driving record.


    Group 1 is a Fortune 300 company that owns and operates automotive dealerships and collision centers in the United States and United Kingdom.

    We offer our associates a team environment, great benefits and ongoing training and support.

    If you are in alignment with our values of integrity, transparency, professionalism, teamwork and respect - now might be the time for you to accelerate your career as part of the best company in automotive retail.

    Apply today or refer a qualified friend.


    • All applicants must pass pre-employment testing to include: background checks, MVR, and drug testing in order to qualify for employmentGroup 1 Automotive is an Equal Employment Opportunity employer.
    IND3

    #LI-JG1

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