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District Manager for Food and Nutrition Services - Philadelphia, United States - AVI Foodsystems
Description
Job Title: Resident District Manager, AVI Foodsystems
Location: Hospital of the University of Pennsylvania
Job Summary:
The Resident District Manager at AVI Foodsystems is responsible for delivering high-quality, service-oriented food service operations at the Hospital of the University of Pennsylvania. This role requires an energetic, approachable, and highly visible leader with a demonstrated track record of building high-performing teams and delivering excellent results in a complex academic medical center environment setting. The ideal candidate should have a strong background in operational excellence, financial management, team leadership, client relationship management, and procurement processes in a large academic medical center.
Core Responsibilities:
Strategic Leadership & Operational Management:
? Provide strategic and operational leadership to all aspects of the HUP Food services operation (Patient Services, Retail, and Catering)
? Develop department policies and procedures that facilitate safe, effective, and service-oriented delivery of services.
? Recruit, hire, train, and develop departmental line staff and management to support AVI and HUP shared objectives
? Create a culture of service by regularly reviewing and communicating internal/external customer feedback with team members and making operational adjustments based on identified trends/opportunities
? Drive and sustain operational and safety initiatives.
Financial Management & Procurement:
? Develop annual operating budget in collaboration with HUP and AVI executive leadership
? Develop and implement financial controls to ensure real-time visibility of financial KPIs (revenue, labor expense, and COGS
? Actively monitor key performance indicators (KPIs), with a focus on achieving performance-based financial incentives and mitigating performance-based disincentives.
? Collaborate with procurement teams to ensure the supply chain aligns with operational needs and financial objectives.
Quality Assurance & Compliance:
? Uphold high standards of safety, sanitation, and patient nutrition.
? Ensure adherence to healthcare regulations, with a focus on patient experience as measured by Press Ganey
? Maintain a level of continued survey readiness to ensure compliance with all relevant safety, sanitation, infection control and regulatory requirements
Team Leadership & Development:
? Lead a diverse team of 36 managers and over 300 unionized hourly employees in a demanding and fast-paced environment.
? Implement team cohesion and staff retention strategies, addressing challenges related to behavior and performance.
? Implement reward and recognition programs to incentivize and reward desired behaviors and outcomes
? Promote a positive and efficient working environment, focusing on professional growth and leadership development.
? Proven team builder and motivator.
Client Relationship & Stakeholder Engagement:
? Develop and cultivate strong relationships with key stakeholders at the hospital.
? Represent AVI Foodsystems in interactions with hospital executives, ensuring service alignment with culinary and operational standards.
? Communicate AVIs vision and value across hospital services, maintaining excellent client relationships.
Requirements and Qualifications:
? Educational Background: Bachelors degree in Hospitality, Business Administration, Nutrition, or related field. A Masters degree or equivalent is preferred.
Professional Experience:
? Minimum of 10 years of acute care healthcare foodservice leadership experience, preferably in a complex academic medical center environment.
? Demonstrated experience in multi-unit management with a total managed volume in excess of $20 million
? Experience in managing large teams and client relationships in complex AMC setting
Skills and Abilities:
? Strong leadership, team-building, and communication skills.
? In-depth financial acumen and strategic planning abilities.
? Experience in procurement and supply chain management.
? Knowledge of healthcare compliance, quality assurance, and patient satisfaction metrics, including Press Ganey scores.
? Experience in Lean Six Sigma processes and union management.
Personal Attributes:
? Excellent interpersonal skills with the ability to work effectively in diverse environments.
? Integrity, transparency, and cultural sensitivity.
? Adaptability to manage both high-level executive presentations and ground-level team interactions.
Compensation and Incentives:
? Competitive salary commensurate with experience and qualifications.
Application Process:
District Manager for Food and Nutrition Services professionals in Philadelphia
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