Patient Admitting Specialist - Rancho Mirage, United States - Eisenhower Health

Eisenhower Health
Eisenhower Health
Verified Company
Rancho Mirage, United States

2 weeks ago

Mark Lane

Posted by:

Mark Lane

beBee recruiter
Description

Job Objective:

A brief overview of the position.- The position is responsible for ensuring that all patients have an accurate and comprehensive scheduling, and registration experience in the office. Customer Service - Ensures that all patients have a satisfying registration experience and are provided with choices, option and counseling to assist them in making their healthcare decisions. Accurate Registrations - Ensures accurate, comprehensive registrations of patients. Accurate Insurance - Ensures accurate patient insurance information is recorded including verification of eligibility and benefits. Point of Service Collections - Ensures that patient financial responsibility (co-pays, deductibles) is collected at or before the time of service.

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Reports to- Supervisor, Manager, Director, CAO-
Supervises- Not Applicable-
Ages of Patients- Neonate/ Infant (as appropriate for department) Pediatric (as appropriate for department) Adolescent (as appropriate for department) Adult Geriatric-
Blood Borne Pathogens- Minimal/Moderate Potential-
Qualifications

Education- Preferred: High School Diploma/GED or equivalent work experience
Licensure/Certification- N/A
Experience- Preferred: Previous experience in Healthcare setting and/or Customer Service Experience

  • Preferred: Medical terminology, payment processing, Hospital based Federal Rules, Regulations and procedures, safety practices
    Essential Responsibilities
  • Demonstrates compliance with Code of Conduct and compliance policies, and takes action to resolve compliance questions or concerns and report suspected violations.
  • Properly greets patients.
  • Properly identifies patients by using two patient identifiers and proper method of retrieving patient history/information, avoiding creation of duplicate Medical Records for additional patient visits.
  • Registers patients following standard work and maintains compliance according to departmental benchmark guidelines. Verifies and accurately enters and updates patient information while registering as per departmental guidelines.
  • Coordinates and assists other staff in ensuring that all patients are registered in a timely manner.
  • Properly completes check in process and/or verifies eCheck in is complete
  • Confirm all insurance information is accurate and up to date
  • Scan photo ID and insurance card
  • Prepares all appropriate Medicare Advanced Beneficiary Notice (ABN) and (LMRP) program requirements and completion, including patient notification and signature requirements at time of service
  • Completes the Medicare Screening Form for all Medicare patients and adheres to completion per Medicare requirements.
  • Ensures all patient access paperwork per policy, including regulatory forms, insurance verifications and signatures required to perform service are collected and complete.
  • Collects copay/deductible/form fees or any appropriate estimates and provide patient with receipt of payment.
  • Answers and properly routes all incoming calls in an appropriate and timely manner, ensuring a high level of customer service is provided at all times.
  • Responsible for collecting and routing incoming faxes and messages, per specific clinic guidelines.
  • Performs daily cash balancing per department guidelines
  • Maintains registration error accuracy rate of 97% or higher, signaling a proper and complete registration. Demonstrates and maintain all other departmental accuracy and productivity standards.
  • Ensures that all patient complaints or concerns are handled using the appropriate chain of command.
  • Ensures compliance with department specific guidelines and competencies.
  • Successfully completes all required training, orientation, and competency courses on timely basis.
  • Demonstrates a basic knowledge of insurances, including eligibility and benefit coverage, and other relevant information.
  • Provides accurate cash price/quote to selfpay patients.
  • Follows the identified dress code and safety protocols to ensure patient and employee safety.
  • Maintains and practices professional boundaries with all patient interactions.
  • Performs other duties as assigned

Location:
Eisenhower Health - EDOC Clinic (Rancho Mirage)

Schedule:
Full Time, Day, 8 Hour Shift
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