- Ability to demonstrate strong customer service skills.
- Ability to effectively enter information into a variety of computer programs.
- Ability to understand and apply guidelines, policies and procedures.
- Ability to interact effectively with physicians, health care team members, individuals and members of their support systems.
- Ability to communicate effectively with people of diverse professional, education and lifestyle backgrounds.
- Writes, reads, comprehends and speaks fluent English
- Multicultural sensitivity
- Microsoft Office – basic computer skills.
- Customer/patient focused
- Critical thinking skills using independent judgment in making decisions
- Knowledge of medical terminology, anatomy and physiology.
-
Area of Interest: - Neuro;+
Shift: Monday - Friday, 7:30 am 4:00 pm, for 80 hours per pay period.
- Retail Pharmacy
- PRN (AsMercyOneClinical DirectorHillcrest Family ServicesClinical Specialist
- FT
- DaysMercyOnePatient Care Technician-Inpatient Acute RehabUnityPoint Health Finley HospitalRN Clinic-Cardiology ClinicUnityPoint Health Finley HospitalPatient Care Technician 5 Medical/SurgicalUnityPoint Health Finley HospitalPatient Care Technician 5 Medical/SurgicalUnityPoint Health Finley HospitalClinical Dietitian-Food Service (Hospital Setting)UnityPoint Health Finley HospitalRN
- SBS InpatientSouthwest HealthRN-Inpatient Acute RehabUnityPoint Health Finley Hospital**Share this Job
UnityPoint Health Finley HospitalAbout the Company****A CAREER AT UNITYPOINT HEALTH - FINLEY HOSPITAL
UnityPoint Health team members come for a job, but stay for a career. - Finley Hospital, we know our collective actions determine the experience we create.
-
Access Dubuque Dubuque, United StatesPatient Service Representative-Neurosurgery Clinic**UnityPoint Health Finley Hospital**1 PositionsID: Posted On 04/05/2024**Job Overview****Overview**Patient Service Representatives reflect a commitment to UnityPoint Health's FOCUS values and play a vital role in the experience o ...
-
Access Dubuque Dubuque, United StatesPatient Service Representative-Neurosurgery Clinic · **UnityPoint Health Finley Hospital** · 1 Positions · ID: · Posted On 04/05/2024 · **Job Overview** · **Overview** · Patient Service Representatives reflect a commitment to UnityPoint Health's FOCUS values and play a vital rol ...
-
Access Dubuque Dubuque, United StatesPatient Service Representative-Neurosurgery Clinic · UnityPoint Health Finley Hospital · 1 Positions · ID: · Posted On 04/05/2024 · Job Overview · Overview · Patient Service Representatives reflect a commitment to UnityPoint Health's FOCUS values and play a vital role in the exp ...
-
UnityPoint Health Dubuque, IA , USA, United StatesPatient Service Representatives reflect a commitment to UnityPoint Health's FOCUS values and play a vital role in the experience of our patients, families, and visitors. As a central point of contact, they create meaningful first and lasting impressions and serve as a liaison bet ...
-
UnityPoint Health Dubuque, United StatesOverview: · Patient Service Representatives reflect a commitment to UnityPoint Healths FOCUS values and play a vital role in the experience of our patients, families, and visitors. As a central point of contact, they create meaningful first and lasting impressions and serve as a ...
-
Patient Service Representative
1 week ago
Crescent Community Health Center Dubuque, United StatesWhy Crescent Community Health Center? Crescent is a mission driven and patient centered organization. We provide medical, dental and brain health services to the Greater Dubuque area including our most vulnerable populations. We work hard to bring high quality affordable health c ...
-
Clinical Supervisor
3 weeks ago
Life Connections Dubuque, United StatesJob Overview: · **Overview**: · - Full-time and part-time positions available: full-time is 10+ therapy sessions and 10 clinical supervision sessions per week & part-time is at least 5 therapy sessions and 5 clinical supervision sessions per week. · - Must be willing to see clien ...
-
Patient Access Rep
4 days ago
MercyOne Dubuque, United States**Employment Type**: · Full time · **Shift**: · **Description**: · The Patient Access Representative greets patients/family members and obtains and/or verifies demographic, clinical, financial and insurance information in the process of registering patients for service delivery, ...
-
Integrated Health Home Rn Manager
5 days ago
Families First Counseling Services Dubuque, United StatesFamilies First is looking for an individual to join our team as a Integrated Health Home RN · **This position will serve the city of Dubuque in Dubuque county and surrounding areas in Iowa; regular travel is required.** · **Responsibilities**: · - Demonstrate professionalism as a ...
-
RN - OR - Dubuque
2 weeks ago
MercyOne Dubuque, IA, United StatesEmployment Type: · Full time · Shift: · Description: · MercyOne Dubuque/Dyersville Medical Center promotes excellence in nursing practice and a thriving professional practice environment, as evidenced by our designation as a Magnet Hospital. Consistent with the American Nurses As ...
-
Neurosurgery APP
1 week ago
UnityPoint Health Dubuque, United StatesUnityPoint Clinic is actively recruiting for Neurosurgery APP to join our team in Dubuque, IA · For over 130 years, Finley Hospital has been an integral part of the greater Dubuque community. As the first hospital in Dubuque, Finley has a long tradition of providing compassionate ...
-
Patient Service Representative
5 days ago
Grand River Medical Group Dubuque, United StatesPatient Service Representative · Position for the Urgent Care Clinic locations · Grand River Medical Group is seeking a confident and empathetic candidate to be a Patient Service Representative within our fast-paced care setting at our Urgent Care clinics. The duties include wel ...
-
Patient Service Representative
6 days ago
Grand River Medical Group Dubuque, United StatesPatient Service Representative Position for the Urgent Care Clinic locationsGrand River Medical Group is seeking a confident and empathetic candidate to be a Patient Service Representative within our fast-paced care setting at our Urgent Care clinics. The duties include welcoming ...
-
Licensed Mental Health Professional
1 week ago
OptiMindHealth Dubuque, United StatesLicensed Mental Health Professional (LCSW/LMFT/LMHC) 48K-65K/yr · Position Requirement: Remote Full-Time and Part-time Positions Available · FLSA Status: Exempt · Location: Dubuque, IA · Salary: · 48K - 65K+ · Work from Home Competitive, negotiable salary Work/life balance Leade ...
-
Director of Clinical Services
3 weeks ago
Blue Stone Therapy Dubuque, United StatesBlue Stone Therapy is certified as a · Great Place to Work · Blue Stone Therapy · was founded in 2009 and provides · contract physical therapy, occupational therapy, and speech-language pathology to communities in Iowa, Minnesota, Missouri, Nebraska, North Dakota, and South Da ...
-
Chief Medical Officer
3 weeks ago
Stratum Med Dubuque, United StatesJob Description · Job DescriptionOpportunity Summary · Reporting directly to the Chief Executive Officer, the Chief Medical Officer (CMO) provides clinical oversight and expertise internally for both the Clinic and Health Plan. Medical Associates is Iowa's oldest physician-owned ...
-
patient service representative
3 weeks ago
Crescent Community Health Center Dubuque, IA , USA, United StatesWhy Crescent Community Health Center? Crescent is a mission driven and patient centered organization. We provide medical, dental and brain health services to the Greater Dubuque area including our most vulnerable populations. We work hard to bring high quality affordable health c ...
-
Patient Service Representative
6 days ago
Grand River Medical Group Dubuque, United StatesJob Description · Job DescriptionPatient Service Representative · Position for the Family Medicine Clinic location · Grand River Medical Group is seeking a Patient Service Representative to perform clerical duties for the daily operation of the practice. These duties include sc ...
-
Dietitian
2 weeks ago
UnityPoint Health Dubuque, United States Full timeOverview: · The Registered Dietitian (RD), also referred to as Registered Dietitian Nutritionist (RDN), is responsible for the provision of medical nutrition therapy for patients using the Academy of Nutrition & Dietetics' Nutrition Care Process. This includes assessment, diagnos ...
-
Triage Nurse
2 weeks ago
Crescent Community Health Center Dubuque, United StatesSummary: The Registered Nurse (RN) assists in the delivery of primary health care services and client care management in a fast-paced office setting. Under the supervision of the medical provider, participates in providing health promotion, health maintenance and illness manageme ...
Patient Service Representative-Neurosurgery Clinic - Dubuque, United States - Access Dubuque
Description
Patient Service Representative-Neurosurgery Clinic
UnityPoint Health Finley Hospital1 PositionsID: Posted On 04/05/2024
Job Overview*Overview
Patient Service Representatives reflect a commitment to UnityPoint Health's FOCUS values and play a vital role in the experience of our patients, families, and visitors.
?+ Commitment to our Team –
We've been named a Top 150 Place to Work in Healthcare by Becker's Healthcare for our commitment to our team members.?+ Culture –
At UnityPoint Health, you
Come for a fulfilling career and experience a culture ) guided by uncompromising values and unwavering belief in doing what's right for the people we serve.?+ Benefits –
Our competitive Total Rewards ) program offers benefits options that align with your needs and priorities, no matter what life stage you're in.?+ Diversity, Equity and Inclusion Commitment
– We're committed to ensuring you have a voice that is heard regardless of role, race, gender, religion, or sexual orientation.?+ Development
– We believe equipping you with support and development opportunities ) is an essential part of delivering a remarkable employment experience.?+ Community Involvement
– Be an essential part of our core purpose—to improve the health of the people and communities we serve.?Visit us at to hear more from our team members about why UnityPoint Health is a great place to work.
?
ResponsibilitiesCustomer Service+ Smile and greet patients, families and visitors with a warm welcome, proactively communicate with patients which includes listening with empathy and intent to understand and provides patients and families opportunities to ask questions.+ Collaborate with and report patient/family concerns to appropriate team members as needed and assist with resolution of concerns.+ Consults with members of the healthcare team and provides updates and other information to patients and families.+ Answer telephone calls in a clear, courteous, caring, calm and professional manner.
Screen calls by urgency and route calls promptly, accurately, and professionally to appropriate party.+ Make, cancel, and reschedule patient appointments maintaining appointment schedule according to office procedure.+ Support all digital communication to patients (e.g., MyUnityPoint, text, etc.) with the highest level of service and professionalism, while remaining compliant with regulations and documented processes.
Individuals will be responsible for helping deliver timely and accurate information to ensure a positive patient experience.+ Gather, verify and enter demographic and insurance information on new and established patients necessary for completion of electronic health record and insurance claim processing at each patient visit on patient accounting system.+ Assist with proactive charge capture along with billing accuracy for providers and patients.+ Collect payments, issue receipts, and reconcile daily receivable activity to prepare for daily deposits.+ Open and/or close the clinic following specified guidelines of individual clinic.+ Collaborates with appropriate support services to ensure the environment is clean and welcoming.+ Demonstrates effective and caring communication skills and telephone techniques and etiquette.+ Interacts with patients, families, visitors, and team members in a positive and supportive manner with sensitivity to cultural differences.
Administrative/Clerical Support+ Work independently and responsible for timely completion of assigned functions.+ Be aware of what is happening in the clinic/department and the organization by attending clinic/department meetings, reading emails and regularly checking information on the organization's intranet site.+ Maintain regular and consistent attendance at work.+ Maintain compliance with CLIA, OSHA, Safety and Risk Management guidelines.+ Maintain compliance with Personnel policies and procedures.+ Monitor environmental conditions to secure protected health information.+ Behave in a manner consistent with all Corporate Compliance and HIPAA policies and procedures.+ Demonstrate initiative to improve quality and customer service by striving to exceed customer expectations.+ Balance team and individual responsibilities; be open and objective to other's views; give and welcome feedback; contribute to positive team goals; and put the success of the team above own interests.+ Perform other duties as requested by Clinic Administrator to facilitate the smooth and effective operations of the office.
Basic UPH Performance Criteria+ Demonstrates the UnityPoint Health Values and Standards of Behaviors as well as adheres to policies and procedures and safety guidelines.+ Demonstrates ability to meet business needs of department with regular, reliable attendance.+ Employee maintains current licenses and/or certifications required for the position.+ Practices and reflects knowledge of HIPAA, TJC, DNV, OSHA and other federal/state regulatory agencies guiding healthcare.+ Completes all annual education and competency requirements within the calendar year.+ Is knowledgeable of hospital and department compliance requirements for federally funded healthcare programs (e.g., Medicare and Medicaid) regarding fraud, waste, and abuse.
Takes appropriate action on concerns reported by department staff related to compliance.
Qualifications*Minimum Requirements
Identify items that are minimally required to perform the essential functions of this position.Preferred or Specialized
Not required to perform the essential functions of the position.
· High School or Vocational School graduateExperience:
· Previous medical office experience preferred.· Previous experience with an electronic health record or medical office software preferred.· Previous experience coding diagnoses and procedures with ICD09-CM and CPT preferred.
License(s)/Certification(s):
Knowledge/Skills/Abilities:
Other:
Use of usual and customary equipment used to perform essential functions of the position
FTE/Hours per pay period: 1.0;+
Department: Specialty Care Clinic
;+
Job ID:
147203;Primary Contact13511Michelle PickelHR Recruiter, HR
Job DetailsCategoriesHealth CareLocationDubuque, IAJob TypeEmployeeFull/PartFull TimeCompany ID168Job REQ # \# Positions1Start Date End Date Featured JobTH AdTH Comments
Similar JobsOutpatient Pharmacist
At UnityPoint Health
Foster Unity Own the Moment Champion Excellence Seize OpportunityIf you are interested in joining our team, please visit to learn about our many opportunities and to fill out an online application.ABOUT OUR HOSPITAL**UnityPoint Health Finley Hospital is a 126-bed community hospital.
We employ more than 800 full-and-part-time employees. Finley Hospital is a not-for-profit, locally owned, regional healthcare facility part of the UnityPoint Health system. Finley Hospital is committed to bringing the best medical care to the tri-state area. We offer comprehensive, full service health care that is coordinated around our patients. We have consistently been recognized as a leader in health care.