IT Business Analyst - Middleton, United States - ETC

ETC

Verified Company

Middleton, United States

3 weeks ago

Posted by:

Mark Lane

beBee recruiter

Description

At ETC you'll be working in a casual, welcoming environment where you'll be part of a 100% employee-owned organization and be able to have a direct impact on the future of ETC You'll also have generous Paid Time Off, Health, Vision and Dental coverage on your first day, company match 401K in addition to the Employee Stock Ownership Plan (ESOP).

Representative Responsibilities:

Maintain consistent communication with business units regarding IT products and services
Facilitate negotiation of priorities between business units, IT management, and technical staff
Gather and verify requirements for project initiatives, enhancement requests, and problem resolution
Communicate business requirements to technical staff and facilitate conflict resolution
Create and execute test plans
Provide project management and analysis services
Create, update, and deliver documentation and training for IT products and services
Ensure timely resolution of secondlevel help desk cases
Adhere to corporate, departmental, and team policies and procedures
Participate in IT response to emergency incidents
Participate as a member of the IT Business Analyst Team
Participate on project teams as a Business Analyst and/or Project Manager
Communicate serviceimpacting issues to Senior Business Analyst, IT Management and/or the IT Help Desk
Application user account administration
Application development, configuration, and system administration
Other duties as assigned
Special projects and requests are completed in a timely and positive fashion

Minimum Qualifications:

Bachelor's Degree or 8 years of comparable business experience in increasingly responsible positions in the related discipline
All levels of jobrelated experience will be considered
Knowledge of project management, business analytics and testing strategies
Excellent customer service, conflict resolution, and followup skills
Ability to solve difficult problems and interdependency issues between complex business systems
Extensive troubleshooting and problemsolving skills
Flexibility with time constraints