Information Technology Technician - Sanford, United States - eTeam

eTeam Sanford, United States

3 weeks ago

Technology / Internet

Description

Job Title: Senior Field Support Technician

Job Description Summary: Join our team as a Senior Field Support Technician, providing on-site assistance to customers. In this role, you'll be responsible for performing basic installations, repairs, upgrades, and maintenance on hardware and equipment. Additionally, you will play a key role in analyzing technical products, systems, and software to provide engineering support.

Job Description:

Essential Job Functions:

Provide on-site field support to customers, including installation, servicing, and repairing of systems and equipment.
Address customer inquiries, resolve issues, and appropriately refer complex matters to relevant personnel, service areas, or managers for further investigation and troubleshooting.
Instruct customers in the operation and maintenance of systems and equipment.
Assist in applying engineering principles and practices related to system design, process flow, and discrete modeling.
Perform testing of the final product and collaborate with client engineers to ensure the product performs as planned.

Basic Qualifications:

High school diploma or G.E.D.
Two or more years of field support experience.
2+ years of experience in Hardware Break/Fix.
Experience working with the company's hardware, software, and equipment products.
Familiarity with customer technology and support requirements.
Understanding of process and/or system design concepts.
Proficiency in appropriate programming languages, operating systems, and software.

Other Qualifications:

Strong interpersonal skills to collaborate effectively with customers and other unit personnel.
Analytical and problem-solving abilities.
Excellent communication skills.
Effective time management and organizational skills.
Ability to resolve non-complex hardware and equipment problems.

Work Environment:

Office environment

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