IT-Support / IT-Servicedesk Professional (m/w/d) Part-time - Middleburg, United States - FusionTech

FusionTech
FusionTech
Verified Company
Middleburg, United States

3 weeks ago

Meredith Sinclair

Posted by:

Meredith Sinclair

beBee Recruiter
Part time
Description

Reference number

Job responsibilities

  • Competent and service-oriented contact person for IT support
  • Recording, processing, and solving of malfunctions and service requests in our ticket system
  • Client management for our computers, printers, mobile devices, and other peripherals
  • Administration, configuration, and documentation of the existing IT infrastructure, e.g. user and rights management
  • Collaboration in the continuous improvement of the internal IT infrastructure
  • Creation and maintenance of documentation for support processes

Requirements

  • Completed training as an IT system specialist, IT specialist, IT management assistant, or equivalent. Career changers with several years of experience in IT support are also welcome.
  • You possess a high level of customer orientation, flexibility, and team spirit
  • Analytical, structured, and independent work is a matter of course for you
  • Sound knowledge of the MS operating system and Office product family
  • Experience with ITSM/ticket systems
  • Knowledge and experience in the field of network and system administration are advantageous
  • Ideally, you already have knowledge of DATEV and document management systems
  • An ITIL certification is advantageous
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