Customer Service Representative - Tarrytown, United States - Ampacet Corporation

Description

Primary Function:

• Serve external and internal customers by receiving and processing orders and maintaining accurate information in JD Edwards.
• Provide product related as well as orderrelated documentation
• Interact with Field Sales and other internal resources to ensure all customer orders, inquiries and issues are handled accurately and timely

Responsibilities:

• Build and maintain business relationships with clients and Ampacet Sales and Technical Service personnel through various contacts
• Process incoming sales orders and provide customers with timely and accurate information pertaining to availability of product, delivery, leadtime, product pricing and order status
• Act as a liaison between the customer, manufacturing plants and Field Sales to ensure all special requirements are met
• Follow up daily on open orders to ensure ontime delivery communicate order status with customers and Field Sales, advising of any delivery or schedule changes
• Quickly resolve all customer complaints and requests for service, assuring the customer's problem is rectified promptly and satisfactorily
• Initiate action to resolve any price discrepancies and investigate short payments
• Process material returns and carrier claims when needed
• Be familiar with the responsibilities of other team members to facilitate backup coverage responsibilities

Skills and Qualifications:


Required:

• College degree or equivalent work experience (35 years)
• 35 years' experience working with multiple priorities and deadlines in a fastpaced team atmosphere, preferably within manufacturing
• MS Office proficient (Outlook, Excel, and Word), with strong keyboard/data entry skills
• Excellent verbal and written communication skills
• Reliable and available for occasional flexible work hours or overtime when needed
• Selfconfident, courteous and have the ability to tactfully handle customer contacts

Desired

• Capable of mastering automated order processing ERP based systems
• Good business instincts with a sense of urgency
• Able to manage constantly shifting multiple priorities
• Detail oriented with excellent follow up
• Ability to communicate potentially disappointing information to internal/external stakeholders
• For example, telling a customer we are not able to meet a requested delivery date
• High level of problem solving ability and to see those problems to completion.

For Westchester County, the target annual salary for this position is $60,000, with the actual base salary determined on an individualized basis taking into account a wide range of factors including, but not limited to, relevant skills, experience, and education.

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Ampacet offers a benefits package that includes:_Medical, Dental, and Vision Insurance, Life Insurance, 401K Plan with Company Match, Paid Time Off, Flexible Spending Accounts, and Gym fees Reimbursement.

• To that end, we are committed to maintaining an environment of mutual respect where equal employment opportunities are available to all without regard to race, color, religion, sex, national origin, age, physical and mental disability, sexual orientation, gender identity, military and veteran status, and any other characteristic protected by applicable law._

Pay:
$52, $60,000.00 per year


Benefits:

• 401(k) matching
• Dental insurance
• Health insurance
• Onthejob training
• Paid time off
• Vision insurance

Experience level:

• 3 years
• 4 years
• 5 years

Shift:

• 8 hour shift

Weekly day range:

• Monday to Friday

Work setting:

• Hybrid work
• Office

Education:

• Bachelor's (required)

Experience:

• Customer service: 3 years (required)

Work Location:
Hybrid remote in Tarrytown, NY 10591