Retail Development Manager, Express Stores - Sacramento, United States - T-Mobile

T-Mobile

Verified Company

Sacramento, United States

3 weeks ago

Posted by:

Mark Lane

beBee recruiter

Description

Be unstoppable with us

T-Mobile is synonymous with innovation-and you could be part of the team that disrupted an entire industry We reinvented customer service, brought real 5G to the nation, and now we're shaping the future of technology in wireless and beyond.

Our work is as exciting as it is rewarding, so consider the career opportunity below as your invitation to grow with us, make big things happen with us, above all, #BEYOU with us.

Together, we won't stop

Job Overview

At T-Mobile we are customer obsessed, and that customer obsession along with the business results it drives comes to life in our stores.

The Retail Development Manager (RDM), Express Stores position works with leadership at 3rd party or Dealer stores in an assigned market and is responsible for influencing and driving those' Dealer stores' sales results, while providing guidance, instruction, and feedback to the Dealers to ensure the T-Mobile brand and customer experience is represented by the Dealers in a way consistent with our standards.

This includes assessing the operation of the Dealers' stores to ensure compliance with all company policies and procedures.

A successful RDM will utilize performance data for dealers to identify and influence Dealers, while also establishing and maintaining relationships with Dealer employees that will permit the RDM to influence the Dealer's performance.

The RDM reports to the Sr Manager, Express Stores.

Responsibilities:

Analyzing and leveraging performance reports to understand, discuss, and influence sales performance against established targets and KPIs.
Observing and assessing store operations, staffing protocols, and customer interactions and then providing feedback to address opportunities for improvement.
Ensuring that Dealer complies with merchandising and collateral requirements and all representations of the T-Mobile and Metro by T-Mobile brand so that they are in compliance with T-Mobile Dealer standards; if not in standard, devises action plan to address noncompliance and and improve compliance going forward.
Strategize with internal T-Mobile partners such as Account Managers and Ops Managers, as well as the Sr Manager, Express Stores on opportunities that can be addressed at broader levels with Dealer owners (Principals) and HQ teams.
Monitor competitive distribution, product and promotions, and advertising in the marketplace in order to provide input into the strategic planning process for this channel.

Education:

High School Diploma/GED (required)
Bachelor's Degree (preferred)

Work Experience:

47 years Related sales experience including indirect/direct/retail/third party selling arrangements. (required)
24 years Experience of successfully managing direct reports. (required)

Knowledge, Skills and Abilities:

Sales Management (required)
Communication (required)
Wireless (required)

Licenses and Certifications:

At least 18 years of age
Legally authorized to work in the United States

Travel:

Travel Required (Yes/No):Yes

DOT Regulated:

DOT Regulated Position (Yes/No):No

Safety Sensitive Position (Yes/No):No

California Pay Range :
$81, $110,700.00

At T-Mobile, our benefits exemplify the spirit of One Team, Together A big part of how we care for one another is working to ensure our benefits evolve to meet the needs of our team members.

Full and part-time employees have access to the same benefits when eligible.

We cover all of the bases, offering medical, dental and vision insurance, a flexible spending account, 401(k), employee stock grants, employee stock purchase plan, paid time off and up to paid 12 holidays - which total about 4 weeks for new full-time employees and about 2.5 weeks for new part-time employees annually - paid parental and family leave, family building benefits, back-up care, enhanced family support, childcare subsidy, tuition assistance, college coaching, short and long term disability, voluntary AD&D coverage, voluntary accident coverage, voluntary life insurance, voluntary disability insurance, and voluntary long-term care insurance.

We don't stop there

Never stop growing

T-Mobile doesn't have a corporate ladder-it's more like a jungle gym of possibilities We love helping our employees grow in their careers, because it's that shared drive to aim high that drives our business and our culture forward.

T-Mobile USA, Inc. is an Equal Opportunity Employer.

All decisions concerning the employment relationship will be made without regard to age, race, ethnicity, color, religion, creed, sex, sexual orientation, gender identity or expression, national origin, religious affiliation, marital status, citizenship status, veteran status, the presence of any physical or mental disability, or any other status or characteristic protected by federal, state, or local law.

Discrimination, retaliation or harassment based upon any of these factors is wholly inconsistent with how we do