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    Fire Service Technician - Lincoln, United States - Johnson Controls International

    Johnson Controls International
    Johnson Controls International Lincoln, United States

    1 week ago

    Johnson Controls International background
    Description
    Be part of the future

    We are one team, dedicated to working collaboratively to create the purposeful solutions that propel the world forward.

    We hope you will join our diverse team of top people – you bring your talent, and we'll give you the space and opportunities to grow and succeed.

    We are committed to make a difference.


    What we offer:
    Competitive Starting Pay

    Paid Training

    Global Advancement Opportunities

    Company Vehicle (as applicable)

    Referral Bonuses


    Comprehensive Benefits:
    Medical/Dental/Vision insurance

    Health Savings Account (HSA)

    Life Insurance

    401(k) savings plan with company match

    Short-Term and Long-Term Disability

    Employee Assistance Program

    Wellness Program

    And More


    What you will do:
    Receive service calls from Service Resource Center, including a brief description of equipment/system malfunctions

    Contact customer representative and ascertain equipment/systems problems

    Diagnose problems and perform service and repairs on electronic fire alarm systems and other related building system products at customer sites

    Follow prescribed troubleshooting procedures and refer to technical manuals, part manuals, change notices and bulletins, modification notices, etc. to repair equipment

    Service, troubleshoot and install many different manufacturers' Fire & Life Safety systems including SimplexGrinnell

    Read and interpret blueprints, diagrams, submittals, specifications software/systems, programs, schematics and operational product manuals

    Exhibit excellent customer service skills by consistently communicating with the district staff and customers to ensure customer satisfaction

    Complete Service Acknowledgements with proper coding through communication devices, such as smart phones and laptop computers

    Obtain customer signature upon completed service call assignment

    Participate in a scheduled On-call rotation

    Help to train or mentor others on the service team

    Provide our customers with the highest level of service to solve building inefficiencies and resolve service related items. As a trusted advisor to our customers you will provide solutions and outcomes at the time of service

    Perform other duties as assigned

    How you will do it
    This skilled position involves troubling shooting and repairing installed systems. Including panel repair/reprogram, device replacement/repair, resolving low voltage circuit troubles and system testing.

    Organize and effectively utilize technical resources, information, material, and support to assure efficient execution of all assigned tasks.

    Candidate must possess excellent written/verbal communication and outstanding customer service skills.

    Position involves the programming of fire alarm, security, and access control system panels.

    Experience CCTV and IT and IP networks a plus.

    Complete and submit all required task-related, activity, productivity, and other documentation in a timely manner.

    On call and after hours work required on occasion at customer need.

    Provide recommendations and solutions to ensure facility is running efficiently to include upselling opportunities.

    Provide quotes to support recommendations and solutions.


    What we look for:
    Required

    5+ years documented experience in low voltage electrical systems, including Fire/Life Safety systems, Access Control, Nurse Call, and Paging systems.

    NICET ll Level II certification - Preferred

    Experience in reading and interpreting blueprints, submittals, and operational/product manuals.

    Knowledge of test equipment, multi-meter, digital analyzer, and commissioning devices.

    High School Diploma or equivalent

    Ability to follow verbal and written instructions.

    Capable of performing physical labor to include carrying and moving equipment and tools up to 50-70 lbs.


    Able to work in unusual and sometimes difficult position such as climbing ladders, scaffolding and high lift equipment up to 40 feet, working within ducts, crawl spaces, above ceilings, etc.

    Ability to work flexible hours including weekends to meet customer requirements.

    Overnight travel may be required.

    Demonstrate a high level of customer service.

    Maintain truck inventory to ensure timely response to customer needs.

    Ability to adhere to, implement, and follow safety guidelines and procedures at all times.

    Strong organizational skills, positive attitude, and an ability to learn quickly.

    Possess a valid driver's license and driving record that meets company requirements.

    Retain a Rhode Island Fire Alarm license required by the State and Local codes.

    #LI-AD2
    #LI-HYBRID

    Johnson Controls International plc.

    is an equal employment opportunity and affirmative action employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, age, protected veteran status, genetic information, sexual orientation, gender identity, status as a qualified individual with a disability or any other characteristic protected by law.

    To view more information about your equal opportunity and non-discrimination rights as a candidate, visit

    EEO is the Law

    . If you are an individual with a disability and you require an accommodation during the application process, please visit

    here .


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