- Analyzes the effectiveness and efficiency of existing systems; develops and implements strategies for improving or further leveraging these systems.
- Collaborates with IT Outsourcing provider to resolve local end user and IT environment issues and service requests; Documents incidents through the management system
- Designs and performs server and security audits, system backup procedures, and other recovery processes in accordance with the company's disaster recovery and business continuity strategies.
- Supports preparations and user acceptance testing required for infrastructure projects and enhancements.
- Integrate servers, including database, e-mail, print, and backup servers and their associated software into enterprise systems.
- Collaborates with end users to prepare for Audit and SOX compliance
- Communicates with customers internally and externally to document resolutions, recommended courses of action, and follow through on project requirements and enhancements
- Creates and maintains documentation as it relates to system configuration, mapping, processes, and service records.
- Provides guidance and solves escalated issues for IT Specialists on the team
- Performs other duties as assigned
- Solid knowledge and experience with servers, networks, PC/printer maintenance, antivirus software, Windows OS, and Microsoft Office
- Ability to recognize and analyze technical problems
- Well-developed project management skills
- Advanced understanding of IT policies, standards and procedures
- Strong ability to communicate and explain technical needs and problems to provide solution
- Demonstrated ability to handle escalations with professionalism and speed
- Fluent in English and primary language used in area of responsibility and/or location
- Five years of experience with desktop support
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IT Specialist Senior - Wauwatosa, United States - Briggs & Stratton
Description
Position DescriptionEnsures the stability, integrity, and efficient operation of the IT Services that support core organizational functions. Monitors, maintains, supports, and optimizes all networked software and associated operating systems. The Senior IT Specialist will apply proven communication, analytical, and problem-solving skills to help identify, communicate, and resolve issues in order to maximize the benefit of IT systems investments.
Job Responsibilities
Associates Degree in Computer Science, Information Technology or related field, or equivalent education and experience
Experience Requirements
Limited travel
Briggs & Stratton, headquartered in Milwaukee, Wisconsin, provides innovative products and diverse power solutions to help people get work done. Briggs & Stratton is the world's largest producer of engines for outdoor power equipment, and is a leading designer, manufacturer and marketer of lithium-ion battery, standby generator, energy storage system, lawn and garden, turf care and job site products through its Briggs & Stratton, Vanguard, Ferris, Simplicity, Snapper, Billy Goat, Allmand, SimpliPhi, Branco and Victa brands. Briggs & Stratton products are designed, manufactured, marketed and serviced in more than 100 countries on six continents.
Briggs & Stratton is committed to a policy of equal employment opportunity. The Company conducts all employment practices without regard to race, sex, color, religion, national origin, age, disability, protected veteran's status, pregnancy, genetic information, sexual orientation or any other basis prohibited by law. Briggs & Stratton also undertakes affirmative action to assure equal employment opportunity for minorities and women, for persons with disabilities, and for protected veterans.
