Administrative Coordinator- Fire Alarm Services - Woodbury, United States - Total Fire Protection

Total Fire Protection
Total Fire Protection
Verified Company
Woodbury, United States

4 weeks ago

Mark Lane

Posted by:

Mark Lane

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Description

At Total Fire Protection, our
MISSION is simple,
"Embracing Relationships, while keeping you safe, and delivering First Class Service." You won't just be a team member at Total Fire Protection, but a valuable contributor.

Our diverse team members support one another as we work towards our common goal of bringing Fire and Life Safety to our customers nationwide.


Our Company culture has been built on the foundation of our
CORE VALUES that define
"Who We Are" and we hold each other accountable to these
CORE VALUES.

Our _
Five-Alarm Growth_ represents our commitment to embracing change, evolutionary action, continuous learning, constant improvement, and full engagement.

We place the priorities of our _
Team First_ and our team members back it up through _
Do What You Say_ execution.

Total Fire Protection believes that _
Do the Right Thing_ builds loyalty, trust, and respect because _
We Care_ about our team members, our customers, and our community.

Every team member brings their own expertise to Total Fire Protection and is encouraged to make their voice heard. We offer a family-oriented culture of teamwork and encourage continuous learning, a diverse atmosphere, and opportunities for career advancement.


Total Fire Protection is expanding rapidly, presenting an exciting and challenging opportunity to bring your fresh ideas, polished expertise, and collaborative attitude to support our growth.

The _
Administration Coordinator - Fire Alarm Services_ will directly perform all office administrative duties and responsibilities within the Fire Sprinkler Services group of Total Fire Protection, with a focus and concentration on coordinating specific administrative functions and duties, as detailed below, in support of the Company's Fire Alarm Services team.

As the _Administration Coordinator - Fire Alarm Services_, you will report directly to the
Fire Alarm Services Operations Manager and assist in the smooth operation of the Fire Sprinkler Services Operations from reviewing reports and work orders to preparing, distributing, and filing reports, and other departmental documentation.


You will be directly responsible for the following:

Essential Duties and Responsibilities - Administration:

  • Live Our Values
  • Understand Total Fire Protection's strategy, business, and growth initiatives.
  • Followup on all issued service proposals to help solicit Customer approval.
  • Coordinate all tasks associated with the work order life cycle for Fire Sprinkler services.
  • After Customer approval of proposals, coordinate the necessary field work, including but not limited to the scheduling, confirmation, and verification of work completion, consistent with the corresponding proposal(s), per Customer and Company expectations.
  • Lead the effort of generating and compiling monthly Fire Sprinkler Service work orders and service reports.
  • After Customer approval of proposals, coordinate the necessary field work, including but not limited to the scheduling, confirmation, and verification of work completion, consistent with the corresponding proposal(s), per Customer and Company expectations.
  • Establish, foster, and sustain Customer relationships in ensuring all services are executed and delivered to our Customers, consistent with expectations of said Customer and the Company.
  • Ensure proper and firstclass Customer service is consistently provided to our Customers and manage the process in ensuring said service is provided to the Company's expectations.
  • Uphold all relevant policies and procedures consistent with representing the Company throughout the industry, with a specific focus on ensuring the Company brand/image is consistently represented in a firstclass manner.
  • Quarterback all tasks associated with the scheduling, dispatching, confirming, and coordinating all field work, which includes confirming and coordinating the services directly with the Company's Customers.
  • Assist the Fire Alarm Services team followingup with all Company subcontractors and outsourced vendor community to ensure proposed services are properly scheduled, confirmed, and executed consistent with Company and Customer expectations.
  • Collaborate with corresponding Company Subcontractors on ensuring all relevant documentation including, but not limited insurance certificates, service agreements, and pricing schedules are updated and accurately filed in Company system.
  • Demonstrate knowledge of and be able to execute the Fire Alarm Services offered by the Company and assist in providing necessary support to ensure services are consistently delivered to Customers.
  • Log all monthly Fire Alarm Services work orders and service reports, reviewed and approved by the Fire Alarm Services Operations Manager and/or Director.
  • Lead the effort in obtaining all relevant Customer service reports in ensuring all work is completed in compliance with approved proposal and consistent with Company a
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