Client Services Manager - Meridian, United States - Idaho State Job Bank

Idaho State Job Bank Meridian, United States

4 weeks ago

Description

Client Services Manager

Executive Team at Paylocity in Meridian, Idaho, United States Job Description When you feel like you belong, work is no longer work it's personal.

At Paylocity, we believe better employees lead to better companies. Workplaces and cultures that care will build the future, and at Paylocity, we're doing just that.

Join us as we develop strategies for change and transform the trajectory of your career Help our award-winning technology company run effectively as you take on big challenges and find solutions with a position in Operations.

We give our employees what they need to succeed, including great benefits and perks We offer medical, dental, vision, life, disability, and a 401(k) match, as well as perks that support you, your family, and your finances.

And if it's career development you desire, we provide that, too At Paylocity, people matter most and have always been at the heart of our business.

Paylocity is a leading provider of cloud-based human capital management (HCM) software and services, dedicated to helping organizations streamline their HR and payroll processes.

We take pride in delivering exceptional service and solutions to our valued clients.

Position Overview:

The Client Services Manager is a key player in our Client Services Division at Paylocity and a huge contributor to our success as a service organization We are seeking a Client Services Manager, located in the Meridian or Boise Area, to join our team and lead a fully remote group of leaders and contributors within the Client Services Department.

As a Client Services Manager, you play a pivotal role in ensuring client satisfaction and retention.

You will development strategies to effectively address issues, proactively service highly complex clients and prepare and lead a team comprising of leaders and various levels of Account Managers.

Your success in this role is driven by your proficiency with technology, ability to quickly learn our HCM platform and products, and a deep commitment to providing outstanding customer service.

This role requires a unique balance of leadership, technical expertise, process management, and soft skills to be effective.

As a Client Service Manager, you will work with a peer team of Managers to appropriately prioritize client interactions and efforts on behalf of the client.

This includes engaging directly with clients by directly addressing escalated calls and working to negotiate with the client and our internal partners for the betterment of the business.

Location:
Meridian, ID

This position is considered hybrid.

The expectation will be to work in-office four days per week.

Reports To:
Director,

Client Services Primary Responsibilities:
+ Develop strategies and initiatives that improve, and sustain client satisfaction and retention + Lead a team of Account Managers to enable outstanding client services. Observe client interactions and provide coaching as it relates to handling issues and applying the necessary soft skills to minimize risk with clients + Facilitate necessary learning opportunities to build and grow fundamental knowledge base of staff + Provide proactive development opportunities that contribute to self and team within corporate goals and values + Create and maintain an effective and positive work environment that fosters open communication, learning, coaching and recognition around the values of our organization + Monitor the workload of the team ensuring appropriate volume, priority, and client/account manager alignments + Hiring and onboarding new team members with emphasis on establishing strong trusted relationships from conception of start date + Creative solutions and out of the box ideas to increase employee engagement and retention + Collaborate cross functional partnerships to ensure processes and tools are in place to best support the clients, client services team including but not limited to Technical services, Finance, Tax, Sales, Support, Distribution, and Implementation + Flexibility with day-to-day responsibilities emphasizing on the ability to pivot with agility Requirements: + High School Diploma or equivalent + 3+ years in a client focused role + 2+ years management experience + Up to 30% of travel + Excellent knowledge of MS Office + Experience using reporting and metrics as a key part of the job (Monthly/Quarterly KPI's)

Preferred:
+ Bachelor's Degree in relevant field + Excellent knowledge of MS Office, including MS Excel + Experience working with payroll, HCM, or HRIS software + 2+ HCM/Direct Payroll Industry Experience + Operations, Process Improvement or Project Management Experience + Strong interpersonal skills Paylocity is an equal-opportunity employer. Paylocity is committed to the full inclusion of all individuals. We recruit, train, compensate, and promote regardless of race, religion, color, national origin, sex, disability, age, veteran status, and other protected status as required by applicable law. At Paylocity, we believe diversity makes us better. We embrace and encourage our employees' differences in age, culture, ethnicity, family or marital status, gender identity or expression, language, national origin, physical and mental ability, political affiliation, race, religion or spiritual belief, sexual orientation, socio-economic status, veteran status, and other characteristics that make our employees unique. We actively cultivate these differences through our employee resource groups (ERGs), employee experiences, perspectives, talents, and approaches to drive innovation in the software and services we provide our customers. We comply with federal and state disability laws and make reasonable accommodations for applicants and employees with disabilities. To request reasonable accommodation in the job application or interview process, please contact . This role can be performed from any office in the US. The pay range for this position is $74,409 - $115,206/yr; however, base pay offered may vary depending on job-related knowledge, skills, and experience. This position is eligible for an annual bonus and restricted stock unit grant based on individual performance in addition to a full range of benefits outlined here. ( This information is provided per the relevant state and local pay transparency laws for the location in which this position will be performed. Base pay information is based on market location. Applicants should apply via To view full details and how to apply, please login or create a Job Seeker account

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