- Supervising the movement of vehicles and materials to and throughout campus.
- Maintaining efficient distribution routes and processes.
- Managing and maintaining a fleet of approximately 16 cars, vans and trucks.
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- Coordination of services with other U Market Services management and external vendors.
- Providing exceptional customer service to external and internal vendors and have a commitment to university departments and their goals.
- Responding to specific requests for information on goods and services offered through U Market and U Market Services, and coordination of those services.
- Participating in essential meetings, conferences or other interactive activities with customer contacts.
- Troubleshooting customer complaints and providing resolutions in a timely manner.
- Creating and responding to customer requests via the U of M's ticketing system Team Dynamix.
- Supervising vendor managed inventory deliveries and service tasks.
- Completing audits of on-campus inventory locations to verify stock and service levels.
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Operations Supervisor - St Paul, United States - University of Minnesota
Description
Job ID360318
Location
Twin Cities
Job Family
Campus Operations
Full/Part Time
Full-Time
Regular/Temporary
Regular
Job Code
7423SD
Employee Class
Civil Service
About the Job
Description of Position
This position oversees the day-to-day logistics and managed inventory activity at U Market Services, including the distribution and tracking of packages, gas cylinders and other materials, staff scheduling, routing and supervision of approximately 12-17 bargaining unit employees, fleet management and handling customer service requests.
This position serves as a UMS representative to Facilities Management and other University departments, collaborating on strategic and operational initiatives by using Six Sigma methodology, and providing supply chain expertise to support the mission of the University of Minnesota.
Responsibilities55% Logistics: This position is responsible for campus logistics operations including:
Customer Support:
This position will be responsible for:
Vendor Managed Inventory:
This position is responsible for:
Essential Functions of the Position
Responds to service requests from customers, adjusting and coordinating the most efficient route structures of eight to ten delivery service routes.
Determines the best use of resources, weighing the needs of the customer against the cost of service.
Utilizes both internal and external delivery resources to render the most efficient level of service.
Provides high level of customer service to both internal and external customers. Functions in a variety of back-up capacities, as needed by the department.
Work Environment
Work areas vary.
Much of the work is accomplished in warehouse and office settings. At times meeting, planning, reviewing and evaluating tasks requires campus travel to various customer locations.
Salary Range:
$60,000-$70,000
Qualifications
Minimum Qualifications
BA/BS plus at least four years of experience with logistics or a combination of related education and experience, including logistics operations, to equal at least eight years.
Documented supervisory experience involving multiple staff in a high volume, fast paced service environment.Experience with package tracking software and equipment.
Experience working with bargaining unit employees and a proven ability to work collaboratively to meet strategic goals within the parameters of a bargaining unit contract.
Must have a valid Minnesota driver's license.Preferred Skills and Abilities
Knowledge of the University of Minnesota campus and the surrounding metropolitan area.
Knowledge of fleet management, package tracking software, processes and equipment. Knowledge of maintaining a safe, positive, and productive work environment for all customers and U Market Services staff.
Skills:
Good communication skills are a requirement.
Skilled at using effective communication strategy and experience with process improvement initiatives following the Six Sigma methodology.
Abilities:
Ability to identify and map efficient delivery routes.
Ability to work with various customers and distribution staff in a high paced environment.
Ability to manage multiple tasks and carryout varied assignments as requested by management.
Benefits
Working at the University
At the University of Minnesota, you'll find a flexible work environment and supportive colleagues who are interested in lifelong learning.
We prioritize work-life balance, allowing you to invest in the future of your career and in your life outside of work.
Competitive wages, paid holidays, and generous time off
Continuous learning opportunities through professional training and degree-seeking programs supported by the
Low-cost medical, dental, and pharmacy plans
Healthcare and dependent care flexible spending accounts
University HSA contributions
Disability and employer-paid life insurance
Employee wellbeing program
Excellent retirement plans with employer contribution
Public Service Loan Forgiveness (PSLF)
Financial counseling services
Employee Assistance Program with eight sessions of counseling at no cost
Please visit the
for more information regarding benefits.
How To Apply
Applications must be submitted online.
To be considered for this position, please click the Apply button and follow the instructions.
You will be given the opportunity to complete an online application for the position and attach a cover letter and resume.
Additional documents may be attached after application by accessing your "My Job Applications" page and uploading documents in the "My Cover Letters and Attachments" section.
To request an accommodation during the application process, please e-mail or callDiversity
The University recognizes and values the importance of diversity and inclusion in enriching the employment experience of its employees and in supporting the academic mission.
The University of Minnesota provides equal access to and opportunity in its programs, facilities, and employment without regard to race, color, creed, religion, national origin, gender, age, marital status, disability, public assistance status, veteran status, sexual orientation, gender identity, or gender expression.
To learn more about diversity at the U:Employment Requirements
Any offer of employment is contingent upon the successful completion of a background check. Our presumption is that prospective employees are eligible to work here. Criminal convictions do not automatically disqualify finalists from employment.
About the U of M
The University of Minnesota, Twin Cities (UMTC)
The University of Minnesota, Twin Cities (UMTC), is among the largest public research universities in the country, offering undergraduate, graduate, and professional students a multitude of opportunities for study and research.
Located at the heart of one of the nation's most vibrant, diverse metropolitan communities, students on the campuses in Minneapolis and St.
Paul benefit from extensive partnerships with world-renowned health centers, international corporations, government agencies, and arts, nonprofit, and public service organizations.
At the University of Minnesota, we are proud to be recognized by the Star Tribune as a Top Workplace for 2021, as well as by Forbes as Best Employers for Women and one of America's Best Employers (2015, 2018, 2019, 2023), Best Employer for Diversity (2019, 2020), Best Employer for New Grads (2018, 2019), and Best Employer by State (2019,#J-18808-Ljbffr
